Evolve IP is a cloud-based business phone system that has integrations with third-party applications such as Google, Salesforce, and Zendesk. It includes features such as call forwarding, call park, voicemail, caller ID, group directory, audio conferencing, and inbound fax messaging.
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Rakuten Viber
Score 9.8 out of 10
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Viber, now from Rakuten (acquired 2014) is an instant messaging and cross-platform VoIP software solution designed for personal use and available for both desktops and as a mobile app. It includes features such as video and audio calls, instant message, and unlimited-member group chats. Users can also make paid international calls.
$0.02
Per Minute
Pricing
Evolve IP Unified Communications
Rakuten Viber
Editions & Modules
No answers on this topic
USA
$0.019
Per Minute
UK
$0.019
Per Minute
Offerings
Pricing Offerings
Evolve IP Unified Communications
Rakuten Viber
Free Trial
No
No
Free/Freemium Version
No
No
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
No setup fee
No setup fee
Additional Details
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More Pricing Information
Community Pulse
Evolve IP Unified Communications
Rakuten Viber
Features
Evolve IP Unified Communications
Rakuten Viber
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Evolve IP Unified Communications
5.0
Ratings
46% below category average
Rakuten Viber
9.5
Ratings
18% above category average
Hosted PBX
7.00 Ratings
9.50 Ratings
Multi-level Interactive Voice Response (IVR)
6.00 Ratings
9.70 Ratings
User templates
5.00 Ratings
8.80 Ratings
Call reports
1.00 Ratings
9.80 Ratings
Directory of employee names
6.00 Ratings
9.70 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Evolve IP Unified Communications
4.0
Ratings
71% below category average
Rakuten Viber
9.3
Ratings
11% above category average
Answering rules
5.00 Ratings
9.50 Ratings
Call recording
2.00 Ratings
9.70 Ratings
Call park
5.00 Ratings
8.80 Ratings
Call screening
4.00 Ratings
8.80 Ratings
Message alerts
4.00 Ratings
9.80 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
Evolve IP Unified Communications
5.0
Ratings
46% below category average
Rakuten Viber
9.6
Ratings
19% above category average
Audio conferencing
4.00 Ratings
9.70 Ratings
Video screen sharing
5.00 Ratings
9.00 Ratings
Instant messaging
6.00 Ratings
10.00 Ratings
Video conferencing
00 Ratings
9.50 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
For small locations, it's perfect but maybe not for larger locations with more then 50 people. It would depend on your bandwidth availability and what type of redundancy you have in place.
It's perfect for messaging and group messaging, especially when users in group are from different places, organizations... (unlike slack where you have to be member of same organization to be in same group). The video calls are the weak point of the app, so Viber is not good for conference calls, video calls and especially for group video conference calls.
There are so many ways they need to improve. I can't list them all.
First off, their tech support is the worst I've ever seen. They generally break something on at least half the tickets we submit. New accounts always have some kind of issue and it is amazing when one works 100%. Response times were terrible too. It could take 2-8 days just to get a new account setup.
Reporting is inaccurate. Even trying to get it configured with their support team was a hassle and didn't work and wasn't even our data.
Billing had mistakes often and there could be 3 SKUs for the same item. Same item number, description has the same words in a different order.
Admin features are lacking. We can't even change the physical phone on an account. We can't create new accounts. Very limited options.
The admin portal info is inaccurate. Some accounts show no phone associated even though they have one that is working on their account.
There are times that randomly something stops working and not even the tier 1 support can fix it - a checkbox could "uncheck" itself magically and neither we nor the tier 1 tech can check the box again.
When we ask to have licenses removed, they don't remove all the licenses. Then, when we re-use that DID (which is what the account is tied to) for a new user, the license applies to them - for instance, call recording. And we didn't ask for call recording on that new user.
UC-One crashes all the time. It frustrates our users and has a few commonly seen issues.
As far as I can tell, Viber lacks the feature to block specific callers/numbers. I've never needed to do this, but I'd like to know I have the option.
Viber cannot be used without wifi, so it is not possible to connect with contacts who aren't also using Viber. (Unless you want to use the paid service.)
This isn't a major complaint, but I find the layout of Viber to be a little cluttered. Comparing it to WhatsApp, I don't find it to be quite as user-friendly, and I sometimes stumble around to find my way to a contact to call.
Support? If I could do everything myself with the time I don't have, I would do it better than their support. I don't like saying it that way, but it is the truth. We hired someone from another company that also used Evolve IP and when they found out that is what we used here, he expressed all of the same complaints and stories that we had.
I have not frequently used the support for Viber as I have not had many problems with it on my phone. I did use support one time for problems with the computer application and used the forums to solve my problems. They were fairly easy to follow and I appreciated the online help in that format.
Evolve is worse than Dialpad, Vonage, RingCentral, Genesys, MS Teams, 8x8, and any other system I've dealt with. These mentioned all have better features, work well, are simple to use and admin, and some of them cost less.
Rakuten Viber is overall the best. Hands down!!! Even though the other products have their own use and they are well functioning in the market, but Rakuten Viber is still top notch!
Cost and time savings over supporting and maintaining on-premise PBX equipment.
Increased flexibility for employees to stay connected from a variety of locations.
Increased productivity in our phone room by allowing the use of a soft-client that can integrate into our workflows via features such as click-to-dial.
Rakuten Viber allows me to delete any type of message I've sent
Rakuten Viber can't access or read my private conversations in the first place, Viber can't sell them.
Hidden Chats allows me to keep whatever chats I want away from my main chat list, so they don't show up in my main chat list. Only a PIN that I set gives me access to Hidden Chats.
