EvolutionX vs. inkFrog

EvolutionX is great at getting a large catalog online in a hurry. Though the editing may take some time, the pull is a great feature to get you started. EvolutionX will give you the most professional looking site right out of the gate vs the competitors we have viewed. The person assigned to your account is a nice benefit and are very helpful and efficient this is an even bigger plus for those with no coding experience. EvolutionX may not be the best option for a small business, though the website may make you look like the big dogs it doesn't function as well yet. The cost of the service is high compared to what the customer gets from it after the initial set up and is the main reason why this isnt the best solution for a small business. It would be nice to see the price to be able to scale down or up in price with how well the site is doing after a set amount of time.

Incentivized

inkFrog really helps us out with eBay and reduces our overhead with it since it is nowhere near as labor-intensive as it used to be. It tracks our inventory from BigCommerce which really helps because it prevents us from over-selling items. However, sometimes it is a bit lacking. The user interface does take some getting used to and as stated before it can be a bit buggy.

Incentivized

• Very easy to onboard products
• Pricing updates are easy due to bulk editing (export to excel -> import back to EvoX)
• It's easy to run promotions / sales with just a few clicks
• SEO options with ready to grab site map

Incentivized

• Flexibility - there are a huge number of options for how to design your eBay store and display, price, list and sell your items on eBay. If you like having options for every eventuality, then Inkfrog is good with that! However, for us this is a double-edged sword - more about this on the next question.
• Inkfrog sits within the admin area of my website, I like not having to leave my website to attend to eBay. And although it doesn't at all feel like it's part of my website, and ultimately I would have preferred a direct integration, this is a good next-best option.
• Fabulous bulk upload options - you really can upload ALL of your inventory to eBay with just a few clicks. Such a time saver.
• Good price point.

Incentivized

• On the backend, it would be nice to be able to COPY a similar sku to edit and make its own - creating items takes too long
• The option for drop downs for different colors / sizes / etc. could be nice
• The ability to export pricing where you can see the cost too would be nice

Incentivized

• inkFrog can be a little buggy, however. Sometimes orders will not import into BigCommerce correctly and only show up in our BigCommerce store as a customer called 'Not Available' with no shipping or contact information. This is not common but it does happen enough to be a bit of an annoyance.
• We would like to see the ability to offer the 'make an offer' functionality on items with variants. Currently, if it is an item that we want to use the 'make an offer' functionality we have to create a separate listing for each variant of that product.
• Sometimes the customer service is a bit lacking. It is only done through email and you end up just getting a lot of automated responses. It would be really nice to talk to an actual person to describe issues as they can somewhat complex.

Incentivized

I don’t see us making a switch anytime soon, but are always open to new opportunities should they arise.

Incentivized

EvoX is a very user friendly platform, both for admin and customers. On the admin side, there are lots of KBs and videos to watch to learn more on the site and features of it. On the customer side, the features provided make it very easy for our customers. Quicklists are a feature we push to customers to make their ordering experience as easy as possible. B2B has a priority to make ordering as easy as possible, our customers are busy and need to place their orders quickly. If the customer cannot do that with your company, they will find one that does do that for them

Incentivized

I havnt come across an issue like this since we’ve started using it.

Incentivized

Havnt seen any slowdowns.

Incentivized

ECI has always provided good support for us on EvoX. Weather it is via monthly conversations to the intercom system, EvoX is quick to respond and look into the issue. Our sales reps are also a huge support for us to contact on any major issues that may come up

Incentivized

In-person training was not an option for us.

Incentivized

Hard to remember specifics, but I think it was executed at a level where we were satisfied.

Incentivized

This project took some time for us to complete. Some of it was on our end with data cleanup, but overall I thought it went well.

Incentivized

We actually also have a BigCommerce account for a another division of our company. Both are great platforms with more capabilities than you can imagine. I appreciate / become frustrated with things from both platforms & truthfully would say they are pretty equal. - 8.5/10 overall

Incentivized

We looked at Sellbrite. We really liked Sellbrite in view of its glowing reviews and integration with Etsy. However we didn't fully trial the program so I am not able to comment here more than to say that Inkfrog is by far the most economical option. We currently pay around $10 per month, whereas Sellbrite is nearly $50.

Incentivized

10/10 is a hard rating for me to give, but I have been impressed with the scalability

Incentivized

• Massive time savings for our AR Department as customers can now self-generate account statements, see past invoices, pay balances, etc.
• Huge improvement for in-store customer service as our floor associates and reps can reference the website inventory to provide quick assistance to customers on their mobile devices.
• Increased sales & revenue thanks to broader reach- most of our walk-in customers now start their shopping journey on our website to identify product availability and pricing.

Incentivized

• InkFrog had a positive effect on our management of eBay, which was a large hassle to deal with via just their eBay store.
• InkFrog also gave us a good ROI in terms of its pricing structure, which is very affordable
• InkFrog has given us the freedom that comes with scheduling listings for future dates. That way we don't have to be glued to eBay all day.

Incentivized