eVoice vs. Natterbox

EVoice offers its customers a better way to connect. It reduces the cost of repairs, maintenance, long distance calls. eVoice helps to save your money. Everything is okay, but sometimes it could appear that it takes more steps to record a message; this issue could be simplified, and the interface could be updated.

Incentivized

It is an awesome tool for companies that have a hybrid or even fully remote setup and where the integration with Salesforce is needed. The solution completely replaces old phone systems and adds another layer of data to Salesforce, to give an even better view of the interaction with clients, adding automatically events/activities which can in turn be used to reporting purposes.

Incentivized

• Low Pricing.
• Ease of use.
• Professional voicemail.

Incentivized

• Great Interface
• Friendly Admin backend
• Great integration with Salesforce
• Support responsive and actively working to solve issues
• Customer Manager accessible

Incentivized

• The scheduling is very granular, but the interface for setting up the schedule isn't the easiest to navigate.
• I would like the ability to copy or clone schedules. We have 3 different schedules on three different hunt groups and when there are changes to be made, I would like to be able to make the change on one schedule and copy that for another hunt group.
• The interface for the users to change some of their settings (password, phone, email, etc) isn't very user friendly. I usually have to walk users through changes, and at that point, it is easier for me to just make the changes myself.

Incentivized

• For our use case, Natterbox fits all checkboxes, we're now starting to investigate the use of their AI, but that's in very early stage.

Incentivized

We use the Natterbox CTI interface, seating on top of and integrated with Salesforce. The interface is minimalist, popping up as the calls arrive and bringing the Caller's details if they exist in Salesforce. The user then have the possibility to open the Caller's record and visualise the details and add notes, or make the notes in the pop-up window which will end up in the contact's record activity. Very easy to use. The routing queue interface is also very user friendly with drag and drop items that make it visually easy to read and understand.

Incentivized

I was not an employee when Onebox was selected, but I have used Avaya and Nortel PBXs in the past and while it is not as powerful, it has a lot of great features and a much lower cost of entry.

Incentivized

When signing up with Natterbox, our first goal was to replace the landline phone system as Covid hit and people moved to remote work. Second goal was to have a system that would integrate with Salesforce and provide an interface that would be easy to work with and learn for all levels of tech expertise. Those two goals were only achieved by Natterbox, by far.

Incentivized

• It has given us a central communication point for a geographically diverse workforce.
• It gave us the ability to start an inbound help desk call center without purchasing a separate product.
• We use the conference bridges for better collaboration across our organization.

Incentivized

• It doesn't matter where anyone is physically located now, everyone can have their calls delivered to their mobile or laptop and answer them.
• We now have internally the capacity to manage our call queues.
• We now have a lot of data to report on, either grouping the calls by Campaign on Salesforce, or grouping them by Inbound or Outbound calls, or by User, or by Team.

Incentivized