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Everbridge IT Alerting vs. Grafana OnCall

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Everbridge IT Alerting

    Score8 out of 10
    N/AEverbridge's IT Alerting system is an IT alert and incidment management system allowing deployment of a predefined business process to alert personnel and create the necessary bridging and orchestration to address the threat.N/A

    Grafana OnCall

    Score7 out of 10
    N/AGrafana OnCall is an open source, easy-to-use on-call management tool built to help teams improve their collaboration and resolve incidents faster. Grafana OnCall (formerly known as Amixr) was started in 2018 at Amixr Inc., which Grafana Labs acquired in 2021.

    $0

    Pricing
    Everbridge IT AlertingGrafana OnCall
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Everbridge IT AlertingGrafana OnCall
    Free Trial
    NoNo
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details
    More Pricing Information
    User Ratings
    Everbridge IT AlertingGrafana OnCall
    Likelihood to Recommend
    10.0
    (1 ratings)
    9.0
    (1 ratings)
    Usability
    8.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    8.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    Everbridge IT AlertingGrafana OnCall
    Likelihood to Recommend
    Everbridge
    Targeting people (or their SIM cards to be specific) in a specific area and warning them about a hazard in their neighbourhood is the intended use, and it executes that perfectly. In addition we have implemented the traveller alert where we can send messages to all Icelandic SIM cards present inside another Country (another Country code), and send them messages about f.ex. terrorist attack and provide guidelines about where they shoud seek assistance if needed. A slight minus here is that you can only address entire countries, where it might be useful to have next level of area codes.
    Incentivized
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    Grafana Labs
    Setting up the Grafana OnCall configuration is from the UI is a little bit complex, you need to create an integration, from there an escalation chain ann after that you need to change the template for the notificaion. Also the documentation is not entirely clear, particularly the section on provisioning with Terraform, because production stack is provisioned with infra structure as code.
    Incentivized
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    Pros
    Everbridge
    No answers on this topic
    Grafana Labs
    • Interface and information visualization
    • Escalations process with useful IF, ELSE alerting logic
    • Simple integration with wide list of data sources and using of webhooks for non-supported sources.
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    Cons
    Everbridge
    No answers on this topic
    Grafana Labs
    • it's a little complex to set up
    • landline phone numbers cannot be validated, only mobile numbers
    • Documentation is not entirely clear, particularly the section on provisioning with Terraform.
    Incentivized
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    Usability
    Everbridge
    I would really like to have easier reporting. What warnings were issued, when, and received by how many, by operator or area etc..
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    Grafana Labs
    setting up the Grafana OnCall functionality is complex but if you setup this and you know how to setup then the rest is easy. IAC is provided with terraform The UI for the alert groups shows the alerts in one view and from there you can go to the relevant alert trigger to solve the problems.
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    Support Rating
    Everbridge
    The support team has been very supportive, but there is only so much they can do, and of course sometimes things take a bit too long for my impatience.
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    Grafana Labs
    No answers on this topic
    Alternatives Considered
    Everbridge
    I have reviewed quite a few at conferences, but none to the depth of installation and use.
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    Grafana Labs
    Unlike Grafana OnCall tool Splunk On-Call solution looks more complicated and noticeably inferior in the visualization of the information presented (UI is not user friendly). Alerts re-route process looks totally illogical and you need some time to get with it. However Splunk On-Call looks more featurable out-of-box and has iOS and Android apps while Grafana OnCall provides a general dashboard apps only.
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    Return on Investment
    Everbridge
    • The government has the duty to equip itself with a mechanism to warn its people. It has allocated that duty to us, and we have chosen Everbridge to provide us the tool for that duty. It is very well suited to fulfill that role.
    Incentivized
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    Grafana Labs
    • Reducing services downtime.
    • Better users loyalty as a result of improving of intra-departments collaboration.
    • Reducing the load of Service Desk.
    Incentivized
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    ScreenShots