Evalueserve, a multinational headquartered in Switzerland, offers Researchstream, a research approval workflow management platform supporting requests and submissions, reporting, document repository and knowledge management, and feedback.
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Quid
Score 9.9 out of 10
Enterprise companies (1,001+ employees)
Quid supports AI-driven consumer and market intelligence. Their Generative AI provides organizations with a holistic insight into customer context. Beyond capturing data, Quid enables organizations to see data through the lens of the future. By moving beyond data analysis, Quid predicts future trends, bridging data collection with predictive accuracy. Quid states its customers currently include companies like Ogilvy, T-Mobile, Lufthansa, and Walmart, who use Quid for an in-depth understanding of…
Evalueserve Researchstream is very helpful for creating presentation slides that require a lot of time to create but where all of the necessary data and information for the slide can be found on the internet. The service is also very helpful for industry research that requires consulting many different sources and compiling and synthesizing the information. Evalueserve Researchstream is much less appropriate for creating any materials that require confidential information to be shared as the team is not under an NDA and thus cannot be made privy to such information.
In my use of [NetBase] Quid, I found the tool particularly suitable for curating pertinent content. It allowed me to develop more comprehensive analysis at a larger scale, all while substantially reducing the amount of research time needed. It is also a plus that [NetBase] Quid is delivered as a web app. I did some of my [NetBase] Quid work on a low-end Chromebook without issues.
Natural Language Processing: If the point of social media analysis is to understand large volumes of text that you can't read yourself, then the automated analysis is key to this. Netbase is the best that we have seen in the market, and this is the cornerstone of the product for us.
Dashboard design: Past tools we have used have involved pulling data from the tool, analysing and charting in (typically) Excel, then putting together into a Powerpoint presentation to share with clients & colleagues. Netbase's dashboard tools enable reports to be templated and generated as PDFs. Cutting out large chunks of manual administrative work means that more reports can be delivered more frequently with no added time/cost at our and.
Customer support - although we are UK-based and the Netbase support staff are primarily US-based, we have found their support staff to be fast, responsive and very helpful.
The final product sent to me was, at times, lacking enough detail or appeared hastily done.
The databases and information platforms the Evalueserve Researchstream team has access to are limited, which limited the scope of what I could request and diminished the usefulness of what was sent to me.
The Evalueserve Researchstream portal is not the most intuitive or easy to use. If I had not received a tutorial by an Evalueserve Researchstream team member, I would have struggled to understand how to properly uses the services offered by the Company.
We've had a good experience using the tool and have invested quite a bit of time training the internal team on how to get the most benefit out of it. There would need to be a compelling reason or business case to port over all of our existing topics and tool know-how to another platform.
Very simple to use, quick to pick up on the key principles, and a task-centric design (ie. Topics to set up what you want to analyze, Analysis to do the exploration/analysis, and Dashboards to pull results and findings together to generate reports.) All intuitive, drag & drop etc.
NetBase constantly updates the platform with features. The platforms ability to analyze complex social listening topics is exceptional. Its fast and gives you the ability to create standardized reports for a quick topic analysis. Additionally, the standard overview tab provides the topic at a glance and assists in quickly identifying areas to further analyze. Great product with excellent support behind it!
We had an internal implementation meeting with the NetBase team as well as a business seat implementation for one of our clients. I would highly recommend having all stakeholders attend an implementation meeting as they can understand the power of this platform.
My company ran a trial with Evalueserve Researchstream. During that trial, those at my company, including myself, used Evalueserve's services and were pleased with the product and helpfulness of their team. We also knew Evalueserve Researchstream had a record of helping similar, quality firms in the areas we wanted to use Evalueserve Researchstream for. So, my company moved forward with Evalueserve Researchstream, particularly in light of the fact my company did not find any other direct competitors offering the specific services it needed Evalueserve Researchstream for. My company, however, does use other services, including, but not limited to, Bloomberg and Refinitiv Eikon, for research, insights, and analysis to supplement Evalueserve Researchstream.
NetBase provides a higher degree of accuracy and more flexibility to control the analysis (filtering, etc) in the platform. The platform is also very user-friendly and doesn't have a steep learning curve. The NLP is powerful and provides deeper insights into sentiment, behaviors and opinions compared to other platforms that are very topical and less user-friendly.
Evalueserve Researchstream has saved junior staff at my company an immense amount of time that would have otherwise been spent on repetitive, lower-value tasks, which has helped with junior work-life balance
Evalueserve Researchstream has allowed for more time and focus to be spent on higher value-add and revenue-generating activities
Evalueserve Researchstream has given my firm an increased capacity to explore new markets and verticals for growth; the initial screening that the Evalueserve Researchstream team carries out is a helpful component of my company's analysis of such new areas
Positive - NetBase allows us to quickly gather a high level over view of a topic, which helps for new business pitch and being able to inform the account teams of basic information.
Negative - We have to use other tools to gather news, which affects our budget.
