TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    EvaluAgent

    N/AN/AEvaluAgent is a quality assurance and contact center improvement software platform, offering automated compliance checks and a streamlined evaluation experience. Users can build custom scorecards, automatically send “evaluations to be completed” to inboxes of evaluators, and utilize real-time reports, calibration, agent appeals and feedback to help call center agents flourish.

    $23

    per month per user

    MaestroQA

    Score8.1 out of 10
    N/AMaestroQa is QA software that aims to drive customer loyalty. It provides unfiltered visibility into what's happening with agents, customers, CX processes, and business with a quality program built on MaestroQA.N/A
    Pricing
    EvaluAgentMaestroQA
    Editions & Modules
    Quality Assurance
    from $23
    per month per user
    Add-On: One to Ones and Actions
    from $11
    per month per user
    Add-On: eLearning (LMS)
    from $11
    per month per user
    No answers on this topic
    Offerings
    Pricing Offerings
    EvaluAgentMaestroQA
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsAdd-Ons: One to Ones and Actions—
    More Pricing Information
    Best Alternatives
    EvaluAgentMaestroQA
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    Sogolytics
    Score9.1 out of 10
    Medium-sized Companies
    Playvox
    Score7.1 out of 10
    Sogolytics
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    Enterprises
    Calabrio WFM
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    Verint Voice of the Customer
    Score10 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    EvaluAgentMaestroQA
    Likelihood to Recommend
    -
    (0 ratings)
    10.0
    (1 ratings)
    User Testimonials
    EvaluAgentMaestroQA
    Likelihood to Recommend
    EvaluAgent
    No answers on this topic
    MaestroQA
    If you have a small to mid-size Contact Center, MaestroQA is a wonderful tool to measure the quality of service being delivered by your agents.
    Incentivized
    Read full review
    Pros
    EvaluAgent
    No answers on this topic
    MaestroQA
    • Monitors the quality of our agents
    • Provides a user-friendly front end
    • Provides detailed reporting
    Incentivized
    Read full review
    Alternatives Considered
    EvaluAgent
    No answers on this topic
    MaestroQA
    NICE CXone has a great QMS - Quality Management System, but it comes at a much higher cost than MaestroQA
    Incentivized
    Read full review
    Return on Investment
    EvaluAgent
    No answers on this topic
    MaestroQA
    • We saw an instant improvement in our Agent's quality
    • This is truly a collaborative tool - Quality Analyst - Agent
    Incentivized
    Read full review
    ScreenShots