ETQ headquartered in Burlington offers the ETQ Reliance Platform, a quality management solution designed to meet a business' unique quality needs and risks with an automated best practice-driven software solution.
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Arena PLM and QMS
Score 8.8 out of 10
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Arena by PTC is a cloud-based PLM and QMS platform. Arena helps product companies that rely on distributed teams and global supply chains to develop products, ensure regulatory compliance, and respond to customer demands.
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Pricing
ETQ Reliance QMS
Arena PLM and QMS
Editions & Modules
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Offerings
Pricing Offerings
ETQ Reliance QMS
Arena PLM and QMS
Free Trial
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Yes
Free/Freemium Version
No
No
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
Optional
Required
Additional Details
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Arena's cloud-based PLM and QMS solutions include role-based subscriptions to meet diverse team needs. Their fixed-fee QuickStart™ implementations supports rapid deployment.
ETQ Reliance is great for quality systems in which different levels of personnel are accessing common documents. The user interface and basic functionality is very intuitive, and thus easy to navigate for both novice and experienced technical users. It is also great at organizing tasks and maintaining document attributes. Overall, great for the purposes of an audit. For more advanced users, it may be limited in functionality. Data analytics and related visualization is more easily done after exporting data and manipulating in third-party software programs.
Arena PLM is well suited for part number, BOM and file management. Processing changes (ECNs, ACOs, DCO's, etc.) in Arena is very easy to do and provides great visibility on the status of submitted requests. The ability to communicate with Suppliers and grant them access to files in Arena is extremely helpful. Arena does not appear to be the best suited system for managing software
It provides easy, 'login-anywhere' internet cloud-based access to fundamental PLM functions.
It provides secure access control for employees & vendors (but you pay per person for access licenses).
Data is effectively 'always backed up' in the internet-cloud.
There is an option to attach thumbnail graphics representative of each item and create a Bill of Materials view that also displays the graphics to help provide item recognition for BOM readers.
Arena lacks the capability to edit documents within its interface and requires users to upload new versions of documents when changes are made. This makes it a bit more challenging to collect and implement reviewer feedback
Arena's requirement tracking world does not have the proper functionality we need and was not useful for us.
We have so much time and effort invested into Arena. The history of approvals, revisions, etc. are necessary for many of our customers. We also have entire device histories recorded. Having to re-create that on another platform would be a feat requiring years of effort. But mostly, Arena just works. It's transformed our business into a much more streamlined system, resulting in a massive cost and time savings.
The Arena interface is fairly intuitive, and has very complete functionality. Documents are easily accessed according to prescribed user permissions, and the navigation pane is clearly positioned and sensibly structured. Notifications are sometimes a minor distraction, and document organization and hierarchy display may be difficult to follow at first. After a brief learning curve, perceived usability quickly increases for the typical user.
Seems like when I need to access our workspace for an emergency situation, this is when maintenance is scheduled, just the luck of the draw, I guess, and I just wait until the maintenance is complete, and then can proceed
The quality of support is great. In my experience, the staff is very friendly and understanding, the timeliness is good but could use some improvement. With this software supporting a critical business need, the time window for troubleshooting issues is usually very small. Issues are typically resolved within a week, but would be more beneficial if resolved more quickly.
Upon initial observation, Arena Solution appears to possess a rather intricate nature, yet this complexity was effectively navigated during the initial configuration phase with the invaluable assistance of an expert well-versed in Arena, a factor that greatly contributed to our comprehensive mastery and autonomous handling of Arena Solutions thereafter.
The On line training was easy to understand and was very efficient for most of our users. We used the training tools to make sure we use all of the features to their fullest and correctly! After a few weeks mos of our users were very proficient with ARENA PLM and were able to work on their own and use mos of the sections and PLM capablilities.
Prior to ETQ we were using spreadsheets and shared drives and the ability to pull information was challenging. It was a very manual process done by many people. Now, it is somewhat manually input by one or two people and the retrieval of information can be done by anyone anywhere with ease.
I've used SAP, Agile in the past, for PLM, and unless the server is in your office, you cannot configure anything, and should it crash, you as the client are stuck until the issues are resolved. In my 15 plus years using Arena, there has only been one instance where the server was down, and the support team quickly resolved the issue with no loss or data or breach of any kind. Both PLMs are very light on what you can configure for your own company, most of it is out of the box, and you are stuck with it, whereas Arena Solutions gives you much more freedom to really tailor it to your company's specifics and what works for you.
Arena is easy to customize and therefore easy to scale. Different user groups with access restrictions can be easily created and new training plans can be created to support different user bases. Suppliers can also easily be added or items can be shared with them
We are utilizing out of box modules. which provide a platform for electronic document storage.
We have developed a lot of custom modules and processes with the functionalities provided by ETQ. This eliminated number of tools used by different teams in the organization.
We were able to reduce paper usage by documenting the processes electronically.
Saved a lot of manual efforts through Automation using ETQ
Arena PLM and QMS has allowed [...] to efficiently respond to Design Changes and process them effectively.
Arena PLM and QMS has completely automated our CAPA process, removing all paperwork and 99% of other electronic files.
Arena PLM and QMS has allowed our Contract Manufacturing Organizations (CMO) to upload current manufacturing data; this puts [...]'s finger on the pulse of a CMO thousands of miles away. No more surprises.
