EPAY Systems vs. SAP Core HR and Payroll

It is well suited for Payroll needs. I cannot speak top other aspects, however, they do provide great customer service and the system is easy to utilize for end users.

Incentivized

Overall it does a good job of getting done the bare necessities of what is needed. It is easy to navigate and things are well organized. I think there could be more functions added to make things more clear. The design could use some improvement to give it a more current look.

Incentivized

• I believe the ONLY thing EPAY does well is lie.
• In my experience, they are Terrible, and nothing works well at all.

• Very accurate data and reporting of time - vacation, out of office, time exceptions.
• Personnel data and records are easily accessible.
• System down time is rarely an issue.

Incentivized

• All-time punches are rounded to 15-minute intervals which can skew accurate break times.
• Slow lading or occasional lags due to server overload.
• Sync errors cause occasional overlapping punches.

Incentivized

• The SAP HR unser interface is not intuitive and requires significant training and experience to master. A web-based, simple and intuitive UI will mitigate this issue.
• In general running reports and extracting information from SAP HR and Payroll is complex and time consuming. Since the reporting tools are limited and very basic, one ends up extracting raw data to be manipulated in standard tools like MS Excel.
• The standard SAP HR and Payroll system integration tools are inefficient and ineffective; very often they fail to transfer small amounts of data requiring constant verification and rework of data transfers.

Incentivized

I live to mention this rating due the SAP core HR very user frndly and providing and multi HR module under single umbrella. there are multi reasons for this rating we have

Because I can't give it a Zero, I believe EPAY Systems is the most senseless system I have ever used. I worked on systems over 25 years ago that were better. In my opinion, there is no logic to the programming; the system is unbelievably SLOW, and there and hundreds of problems every week. And major ones that they will not or can not correct. For example, we can not file or access employee records in the system as it can take longer than 10 minutes to view or load one document for one employee - IF the system allows you to get that far, which it usually doesn't.

The application is highly available, easy to use, and very user-friendly.

I feel the support is terrible. We have an outsourced support purpose who doesn't understand the EPAY Systems or our company, [removed], will only answer the first thing mentioned even if there is an entire list. Then the answer does not solve the 1st problem on the list or any other and has no idea how to help us. We have requested a replacement and were told we would get one, then told later we would not. I believe while the support person is nice, I believe they were not trained or supported on their end, and effectiveness is probably 1% or less, takes forever, and is only on the minor issues.

Even we have excellent team for SAP system who aways working good, whenever we needed for Support for SAP we got quick support for SAP as well

EPAY is completely digital. There are no paper documents used. EPAY has a platform for the client. The client can actually log in and see their invoice and make changes to their payment method. Originally, we were using our internal company fee-charging service. This service was paper-based and required manual entry into the tracking system. There were no automatic follow-up emails to unpaid accounts. Tracking the total fees charged was arduous and EPAY makes it simple and clean.

Incentivized

We use SAP HR and Payroll because in our company it is the corporate mandate. However, based on our regional/business unit requirements and strategic plans other system would provide a better fit. However, just like in many large global corporations these type of decisions are made at the corporate level, many times giving priority to technology standardization instead of business priorities.

Incentivized

• Labor costs have been lowered.
• Operations have become more efficient. Payroll is processing at 99.6% accuracy.
• Operational efficiencies realized by cutting processing times.

Incentivized

• SAP is a very intuitive platform to use.
• Saves money and time in record keeping.

Incentivized