EPAY Systems vs. PrismHR

It is well suited for Payroll needs. I cannot speak top other aspects, however, they do provide great customer service and the system is easy to utilize for end users.

Incentivized

This tool is well suited for all HR purposes. We can get all the details related to the compensation and salary statement here on this tool in a very clear and elaborated manner. We can claim different allowances with this tool. We can track the attendance and can also modify the attendance if anything mismatch. We have all the TAX details and Form-16 is also available on this tool.

Incentivized

• I believe the ONLY thing EPAY does well is lie.
• In my experience, they are Terrible, and nothing works well at all.

• Customer service
• Focuses on the need of the business
• Tailor to employers and employees needs

Incentivized

• All-time punches are rounded to 15-minute intervals which can skew accurate break times.
• Slow lading or occasional lags due to server overload.
• Sync errors cause occasional overlapping punches.

Incentivized

• Compared to other HR platforms, it seems relatively simplistic. The end user experience could be improved my creating an app.
• Some of the tabs seem redundant and confusing.
• There was a major security breech and they need to strengthen their cyber security.

Incentivized

Because I can't give it a Zero, I believe EPAY Systems is the most senseless system I have ever used. I worked on systems over 25 years ago that were better. In my opinion, there is no logic to the programming; the system is unbelievably SLOW, and there and hundreds of problems every week. And major ones that they will not or can not correct. For example, we can not file or access employee records in the system as it can take longer than 10 minutes to view or load one document for one employee - IF the system allows you to get that far, which it usually doesn't.

I feel the support is terrible. We have an outsourced support purpose who doesn't understand the EPAY Systems or our company, [removed], will only answer the first thing mentioned even if there is an entire list. Then the answer does not solve the 1st problem on the list or any other and has no idea how to help us. We have requested a replacement and were told we would get one, then told later we would not. I believe while the support person is nice, I believe they were not trained or supported on their end, and effectiveness is probably 1% or less, takes forever, and is only on the minor issues.

EPAY is completely digital. There are no paper documents used. EPAY has a platform for the client. The client can actually log in and see their invoice and make changes to their payment method. Originally, we were using our internal company fee-charging service. This service was paper-based and required manual entry into the tracking system. There were no automatic follow-up emails to unpaid accounts. Tracking the total fees charged was arduous and EPAY makes it simple and clean.

Incentivized

We previously used TriNet, ADP Total source, ADP Resource. PrismHR is more basic in design for both the manager and user. But in the end, it does the same work all these other platforms perform, but at a lesser cost which is better for the company as it saves us money so we can pass along savings to our employees.

Incentivized

• Labor costs have been lowered.
• Operations have become more efficient. Payroll is processing at 99.6% accuracy.
• Operational efficiencies realized by cutting processing times.

Incentivized

• Positively been a one-stop shop.
• The ATS could have better notifications and task settings for clients, and we have lost clients because of it.

Incentivized