EPAY Systems vs. greytHR

It is well suited for Payroll needs. I cannot speak top other aspects, however, they do provide great customer service and the system is easy to utilize for end users.

Incentivized

greytHR can be recommended when starting off exploring HRMS tools. However, the robustness of the tool needs improvement so that it can fit everyone's use case as well as inclusion of newer features that many competitors offer already. If you have a very big team, then this tool may not be the perfect fit as bugs will be easily visible

Incentivized

• I believe the ONLY thing EPAY does well is lie.
• In my experience, they are Terrible, and nothing works well at all.

• Payroll and Related details
• Tax Projection for Employees
• Attendance Management
• Employee Information Management
• Statutory Compliance Related to HR Process
• Enabling of E-Services

Incentivized

• All-time punches are rounded to 15-minute intervals which can skew accurate break times.
• Slow lading or occasional lags due to server overload.
• Sync errors cause occasional overlapping punches.

Incentivized

• Very buggy at times, needs improvements in resolving bugs
• While the UI is very straightforward, it does not feel modern.
• Could have an option for employees to anonymously update how they feel on any given day.

Incentivized

Because I can't give it a Zero, I believe EPAY Systems is the most senseless system I have ever used. I worked on systems over 25 years ago that were better. In my opinion, there is no logic to the programming; the system is unbelievably SLOW, and there and hundreds of problems every week. And major ones that they will not or can not correct. For example, we can not file or access employee records in the system as it can take longer than 10 minutes to view or load one document for one employee - IF the system allows you to get that far, which it usually doesn't.

I feel the support is terrible. We have an outsourced support purpose who doesn't understand the EPAY Systems or our company, [removed], will only answer the first thing mentioned even if there is an entire list. Then the answer does not solve the 1st problem on the list or any other and has no idea how to help us. We have requested a replacement and were told we would get one, then told later we would not. I believe while the support person is nice, I believe they were not trained or supported on their end, and effectiveness is probably 1% or less, takes forever, and is only on the minor issues.

EPAY is completely digital. There are no paper documents used. EPAY has a platform for the client. The client can actually log in and see their invoice and make changes to their payment method. Originally, we were using our internal company fee-charging service. This service was paper-based and required manual entry into the tracking system. There were no automatic follow-up emails to unpaid accounts. Tracking the total fees charged was arduous and EPAY makes it simple and clean.

Incentivized

The biggest strength of greytHR is the affordability and the option to purchase it in modules whilst its biggest disadvantage is the user experience. All the other products stack up similarly for "employee management" but some have "employee engagement" as well.

Incentivized

• Labor costs have been lowered.
• Operations have become more efficient. Payroll is processing at 99.6% accuracy.
• Operational efficiencies realized by cutting processing times.

Incentivized

• Saved hours and hours of time in payroll management
• Providing leaves and maintaining attendance is easier
• Project management is the best

Incentivized