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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Engage121

    Score4 out of 10
    N/AEngage121 Enterprise is a social media management, monitoring, publishing and reporting application serving multiple users across an enterprise – from brand managers, community managers, and the marketing team through to individual outlet owners.N/A

    Meta Business Suite

    Score6.5 out of 10
    N/AFormerly known as Facebook Business Suite or Facebook for Business, a solution for small businesses used to manage all business activity on Facebook, Messenger and Instagram from one place. It is presented as a one-stop shop where business owners can manage all marketing and advertising activities on Facebook and Instagram. It centralizes tools that help the user to connect with customers on all apps and get better business results.N/A
    Pricing
    Engage121Meta Business Suite
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Engage121Meta Business Suite
    Free Trial
    NoNo
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details
    More Pricing Information
    Community Pulse
    Engage121Meta Business Suite
    Considered Both Products
    Engage121
    No answer on this topic
    Meta Platforms Inc
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    65%
    Would buy again
    13 Answers
    Delivers good value for the price
    No answers on this topic
    82%
    Delivers good value for the price
    14 Answers
    Happy with the feature set
    No answers on this topic
    70%
    Happy with the feature set
    14 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    71%
    Lived up to sales and marketing promises
    12 Answers
    Implementation went as expected
    No answers on this topic
    83%
    Implementation went as expected
    15 Answers
    Features
    Engage121Meta Business Suite
    Listening/monitoring
    Comparison of Listening/monitoring features of Engage121 and Meta Business Suite
    Feature
    Engage121
    7.2
    3 Ratings
    7% below category average
    Meta Business Suite
    4.7
    4 Ratings
    49% below category average
    Boolean keyword searches3.32 Ratings4.03 Ratings
    Filtering out noise/spam9.01 Ratings4.33 Ratings
    Sentiment analysis7.52 Ratings5.03 Ratings
    Broad channel coverage9.01 Ratings5.34 Ratings
    Publishing
    Comparison of Publishing features of Engage121 and Meta Business Suite
    Feature
    Engage121
    8.6
    3 Ratings
    7% above category average
    Meta Business Suite
    6.3
    6 Ratings
    24% below category average
    Content planning and scheduling8.73 Ratings6.36 Ratings
    Audience targeting8.01 Ratings6.96 Ratings
    Content optimization8.52 Ratings5.34 Ratings
    Workflow management9.13 Ratings6.73 Ratings
    Engagement
    Comparison of Engagement features of Engage121 and Meta Business Suite
    Feature
    Engage121
    9.0
    1 Ratings
    13% above category average
    Meta Business Suite
    5.3
    5 Ratings
    40% below category average
    Automated routing and prioritization9.01 Ratings5.83 Ratings
    Customer interaction histories9.01 Ratings4.14 Ratings
    Bulk actions9.01 Ratings6.03 Ratings
    Marketing
    Comparison of Marketing features of Engage121 and Meta Business Suite
    Feature
    Engage121
    7.9
    3 Ratings
    2% above category average
    Meta Business Suite
    7.0
    6 Ratings
    10% below category average
    Lead generation8.01 Ratings5.95 Ratings
    Content marketing8.03 Ratings7.44 Ratings
    Paid media management8.01 Ratings7.55 Ratings
    Campaigns and promotions7.63 Ratings7.25 Ratings
    Channel coverage/integration
    Comparison of Channel coverage/integration features of Engage121 and Meta Business Suite
    Feature
    Engage121
    4.3
    3 Ratings
    65% below category average
    Meta Business Suite
    6.2
    4 Ratings
    30% below category average
    Twitter6.93 Ratings8.01 Ratings
    Facebook6.03 Ratings7.54 Ratings
    LinkedIn1.01 Ratings5.02 Ratings
    Google+5.83 Ratings4.52 Ratings
    YouTube2.01 Ratings5.02 Ratings
    Instagram00 Ratings8.34 Ratings
    Pinterest00 Ratings5.02 Ratings
    Reporting/analytics
    Comparison of Reporting/analytics features of Engage121 and Meta Business Suite
    Feature
    Engage121
    6.8
    2 Ratings
    15% below category average
    Meta Business Suite
    6.3
    6 Ratings
    23% below category average
    Campaign success analytics6.52 Ratings6.26 Ratings
    Real-time tracking7.02 Ratings6.86 Ratings
    Competitor analysis7.02 Ratings6.03 Ratings
    Account management
    Comparison of Account management features of Engage121 and Meta Business Suite
    Feature
    Engage121
    8.8
    2 Ratings
    9% above category average
    Meta Business Suite
    4.8
    5 Ratings
    50% below category average
    Role-based user permissions & privileges8.52 Ratings4.85 Ratings
    Mobile access9.01 Ratings4.75 Ratings
    Best Alternatives
    Engage121Meta Business Suite
    Small Businesses
    Sendible
    Score7.6 out of 10
    Sendible
    Score7.6 out of 10
    Medium-sized Companies
    Vista Social
    Score9.5 out of 10
    Vista Social
    Score9.5 out of 10
    Enterprises
    Salesforce Marketing Cloud Social Studio (discontinued)
    Score7.3 out of 10
    Salesforce Marketing Cloud Social Studio (discontinued)
    Score7.3 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Engage121Meta Business Suite
    Likelihood to Recommend
    6.1
    (3 ratings)
    5.3
    (98 ratings)
    Likelihood to Renew
    4.0
    (2 ratings)
    10.0
    (7 ratings)
    Usability
    -
    (0 ratings)
    4.2
    (6 ratings)
    Performance
    -
    (0 ratings)
    3.0
    (1 ratings)
    Support Rating
    -
    (0 ratings)
    10.0
    (4 ratings)
    Implementation Rating
    -
    (0 ratings)
    10.0
    (4 ratings)
    User Testimonials
    Engage121Meta Business Suite
    Likelihood to Recommend
    Engage121
    Who is using the platform? How many users might you have? How often would you be using the platform?
    Incentivized
    Read full review
    Meta Platforms Inc
    Meta Business Suite has been highly effective in exposing our brand and our clients' brands to a large audience. It is also one of the most cost-effective ad platforms for B2B marketing campaigns. The issue is filtering out low-quality leads from a B2B lead generation process, as you often receive as many poor-quality leads as high-quality ones.
    Incentivized
    Read full review
    Pros
    Engage121
    • It does a good job of allowing for scheduling social media posts in advance.
    Incentivized
    Read full review
    Meta Platforms Inc
    • Segmentation is HUGE. You can segment by almost anything you want, be it demographic, sociological, behavioral... you name it. You can also create targets based on your visitors and their actions. Even custom lists.
    • They are very good at optimizing your campaigns automatically. This is so important because it will improve your ROI in several multiples otherwise
    • Managing ads in general works fine, and the data, even though is not exactly as accurate as Analytics, it's pretty decent.
    • Gives you placements and different ad types so you can get the most out of it.
    • Pixel and catalog integration are very powerful. You can almost instantly start tracking and catalog fetches your site daily for updates.
    Incentivized
    Read full review
    Cons
    Engage121
    • Uploading images after you start a post
    • Analytics could be better
    Incentivized
    Read full review
    Meta Platforms Inc
    • The planner enables timings of others' posts to be seen easily, but an easier view of that content (eg by hovering over it) would be preferable
    • Insights gives detailed information on the performance of posts, but could be more intuitive - and it would be helpful if it flagged particularly good performers or practices.
    • Sometimes using @ tags is a little slow - and it's not always easy to tell which ones you want without opening another window and testing them yourself.
    Incentivized
    Read full review
    Likelihood to Renew
    Engage121
    We are choosing a new platform to go with. It is not my choice to leave Engage121, but it has the majority of the capabilities that we need to get things done. That said, if needed, I would choose to use it.
    Incentivized
    Read full review
    Meta Platforms Inc
    We have to continue using this tool in order to be effective on this marketing platform. Though there are several changes I wish we could see, the fact is that we will still need to use this product to provide customers with the information they need.
    Incentivized
    Read full review
    Usability
    Engage121
    No answers on this topic
    Meta Platforms Inc
    Meta Business Suite is a solid, centralized tool that covers the core needs of social media planning and publishing. However, some limitations — like inconsistent Reels functionality, clunky previews, and lack of creative asset organization — hold it back from being a seamless, end-to-end solution. There's a lot of potential with continued improvements.
    Incentivized
    Read full review
    Reliability and Availability
    Engage121
    No answers on this topic
    Meta Platforms Inc
    I've only dealt with the API having issues a couple times, but as you can imagine an outage is not something an advertiser would find acceptable, especially during any ecommerce-heavy time of year. The overall platform could use some help with availability when it comes to authentication, as it struggles with consistency in authentication.
    Incentivized
    Read full review
    Performance
    Engage121
    No answers on this topic
    Meta Platforms Inc
    There are a lot of shortcomings when it comes to performance. There are pages that I do not expect to have much information to load on the page, yet it takes an incredibly long time (10+ secondes). I have not had experience with the integration slowing other platforms down too much.
    Incentivized
    Read full review
    Support Rating
    Engage121
    No answers on this topic
    Meta Platforms Inc
    I've found the Facebook for Business support to be hit or miss. For billing questions they're timely and helpful. For complex questions about specific services I've often received a longer wait and a less helpful experience. I'm often redirected to their docs, which are often not particularly helpful.
    Read full review
    Implementation Rating
    Engage121
    No answers on this topic
    Meta Platforms Inc
    Take all of the training offered through Facebook first before attempting to create a page on the platform. Learn all of the capabilities available to you. Learn about the different types of audiences who might be interested in seeing your page. Create short video clips as though they are viewed at a much higher rate than anything else. Offer free giveaways or raffles to further build to your list of prospects and drive traffic to your website
    Incentivized
    Read full review
    Alternatives Considered
    Engage121
    Manalto is a platform that's identical to E121. One good thing about Manalto is the uploading images function. You can upload them anytime in the posting process
    Incentivized
    Read full review
    Meta Platforms Inc
    Compared to the other tools listed above, Meta Business Suite has good navigation, great interest audience-building tools, okay ad analytics, a great messaging system, and below-average customer support. We chose Meta Business Suite for its massive user base and for its industry-leading targeting functionality (which is a result of that massive user base!).
    Incentivized
    Read full review
    Scalability
    Engage121
    No answers on this topic
    Meta Platforms Inc
    This product is definitely able to run at scale, but it would be wise to have enough eyeballs to oversee it and the tools for keeping the campaigns, adsets, and ads organized could use some improvement. I can also see the UI interfering with usability at greater amounts of scale.
    Incentivized
    Read full review
    Return on Investment
    Engage121
    • Scheduling posts ahead
    Incentivized
    Read full review
    Meta Platforms Inc
    • Overall positive ROI has been achieved using this platform. You must have a clear understanding of where your CPL maximums are to remain profitable and either optimize to success or pull the plug on campaigns that are bleeding spend.
    • This is a great platform to build new audiences or grow existing ones.
    • Building audience segments via pixel tracking is a huge win for this platform.
    Incentivized
    Read full review
    ScreenShots