Empower vs. Veeva CRM

It is well suited for mid- to large enterprises, whereas it might be overwhelming for small organizations with fewer headcounts to manage. Overall, it's a good tool for employee profile management.

Incentivized

Veeva CRM is best used in areas of Pharma companies or Animal Health based organizations. It adapts to the Health regulations which makes it easier for inventory and order management.

Incentivized

• Keep track of all our employee's 401K accounts
• They take care of all notices for account holders
• They take care of all tasks in a timely manner.

Incentivized

• iPad views are easy to navigate
• Sharing of media within platform helps keep record of what materials were used in the interactions
• Data extraction via API is easy

Incentivized

• Sometimes the tiles are removed automatically or stop working.

Incentivized

• The UI is a bit outdated and the system is somewhat lacking flexibility overall
• The reporting functionalities are very limited - it's great to gather data but a 3rd party solution is needed to get some meaning out of it
• Pricing. Veeva are big and therefore not that flexible. This does not make them the most small/midsize customer friendly

Incentivized

We have had no problems and will stay with Empower for our 401k needs.

Incentivized

Employees can log in and access their 401k accounts. They can make changes, check their balance or take out loans, with confidentiality. I give it an 8 because it takes 10 days to 2 weeks for those changes to get to me (the administrator) so I can make the necessary changes to their payroll profiles. I think a 5 day waiting period would be more reasonable.

Incentivized

Had a past participant from 20 years ago, receive a letter from the government saying they might have a retirement account. Empower helped this employee and I didn't have to play detective concerning this person. They back tracked to Merrill Lynch to find this former participant and help her. I was impressed.

Incentivized

It stood out when compared for features, legacy, customer support, and on-premises deployment.

Incentivized

As Veeva CRM is built on Salesforce' platform, both solutions have rather similar look, feel and offered set of functionalities. Veeva CRM is geared up specifically for the pharmaceutical industry - to my understanding, there is an agreement between the companies, preventing Salesforce.com from stepping into the pharma market. So if you are familiar with the Salesforce.com experience - from the solution to their implementation, training and support approaches - you can expect similar from Veeva (CRM).

Incentivized

• It has improved employee experience and is a good tool for management to track things.

Incentivized

• The system has allowed our field staff to be more efficient
• Target marketing based on the data analytics