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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Empower

    Score7.4 out of 10
    N/AN/AN/A
    Pricing
    Empower
    Editions & Modules
    No answers on this topic
    Offerings
    Pricing Offerings
    Empower
    Free Trial
    No
    Free/Freemium Version
    No
    Premium Consulting/Integration Services
    No
    Entry-level Setup FeeNo setup fee
    Additional Details—
    More Pricing Information
    Community Pulse
    Empower
    Considered Both Products
    Empower ERP
    Chose Empower
    It stood out when compared for features, legacy, customer support, and on-premises deployment.
    Incentivized
    Chose Empower
    Empower gives me as an administrator, more access to accounts, and more access to customer service reps than ADP ever did. With Empower, if there is an issue, and a simple fix is needed without a rep being called, then I can do it. ADP had to open a ticket than wait up to 10 …
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    Features
    Empower
    Sales Force Automation
    Comparison of Sales Force Automation features of Empower
    Feature
    Empower
    7.6
    1 Ratings
    1% below category average
    Customer data management / contact management9.01 Ratings
    Workflow management8.01 Ratings
    Territory management8.01 Ratings
    Opportunity management7.01 Ratings
    Integration with email client (e.g., Outlook or Gmail)7.01 Ratings
    Contract management7.01 Ratings
    Quote & order management7.01 Ratings
    Interaction tracking8.01 Ratings
    Channel / partner relationship management7.01 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of Empower
    Feature
    Empower
    8.0
    1 Ratings
    6% above category average
    Case management8.01 Ratings
    Call center management8.01 Ratings
    Help desk management8.01 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Empower
    Feature
    Empower
    8.0
    1 Ratings
    5% above category average
    Lead management8.01 Ratings
    Email marketing8.01 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Empower
    Feature
    Empower
    7.3
    1 Ratings
    4% below category average
    Task management8.01 Ratings
    Billing and invoicing management6.01 Ratings
    Reporting8.01 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Empower
    Feature
    Empower
    8.0
    1 Ratings
    6% above category average
    Forecasting8.01 Ratings
    Pipeline visualization8.01 Ratings
    Customizable reports8.01 Ratings
    Customization
    Comparison of Customization features of Empower
    Feature
    Empower
    8.0
    1 Ratings
    7% above category average
    Custom fields8.01 Ratings
    Custom objects8.01 Ratings
    Scripting environment8.01 Ratings
    API for custom integration8.01 Ratings
    Security
    Comparison of Security features of Empower
    Feature
    Empower
    9.0
    1 Ratings
    8% above category average
    Single sign-on capability9.01 Ratings
    Role-based user permissions9.01 Ratings
    Social CRM
    Comparison of Social CRM features of Empower
    Feature
    Empower
    7.5
    1 Ratings
    2% above category average
    Social data8.01 Ratings
    Social engagement7.01 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of Empower
    Feature
    Empower
    6.0
    1 Ratings
    20% below category average
    Marketing automation6.01 Ratings
    Compensation management6.01 Ratings
    Best Alternatives
    Empower
    Small Businesses
    Salesflare
    Score6 out of 10
    Medium-sized Companies
    Zendesk Sell
    Score8.8 out of 10
    Enterprises
    Daylite
    Score7.6 out of 10
    All AlternativesView all alternatives
    User Ratings
    Empower
    Likelihood to Recommend
    8.0
    (1 ratings)
    User Testimonials
    Empower
    Likelihood to Recommend
    Empower ERP
    Does all the work for correct deductions from employee's pay. When there is an issue with any employee's account, Empower works hard researching the issue and getting to the problem to correct it in a timely manner. My submitting payroll deductions is fast and easy. There are no issues there.
    Incentivized
    Read full review
    Pros
    Empower ERP
    • Managing the helpdesk tickets.
    • Automatic financial tracking and information.
    • Maintaining management requirements, along with providing a clean interface to end users.
    Incentivized
    Read full review
    Cons
    Empower ERP
    • The transfer of payroll information from our payroll software to Empower, without getting charged on both ends.
    • The fees can be a lot
    • Notifying us when a notice or letter is returned to sender, so we can try to find out the new address.
    Incentivized
    Read full review
    Likelihood to Renew
    Empower ERP
    We have had no problems and will stay with Empower for our 401k needs.
    Incentivized
    Read full review
    Usability
    Empower ERP
    It is very useful. From managing leaves to working hours, it keeps track of everything. Also, it currently has all the features required for managing employees seamlessly.
    Incentivized
    Read full review
    Support Rating
    Empower ERP
    Had a past participant from 20 years ago, receive a letter from the government saying they might have a retirement account. Empower helped this employee and I didn't have to play detective concerning this person. They back tracked to Merrill Lynch to find this former participant and help her. I was impressed.
    Incentivized
    Read full review
    Alternatives Considered
    Empower ERP
    It stood out when compared for features, legacy, customer support, and on-premises deployment.
    Incentivized
    Read full review
    Return on Investment
    Empower ERP
    • It has improved employee experience and is a good tool for management to track things.
    Incentivized
    Read full review
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