Empower vs. Nimble

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Empower
Score 7.4 out of 10
N/A
N/AN/A
Nimble
Score 9.8 out of 10
N/A
Nimble is a social customer relationship management (CRM) system with features such as contact management and data-driven analytics.
$19
Per User Per Month
Pricing
EmpowerNimble
Editions & Modules
No answers on this topic
Business
$19.00
Per User Per Month
Offerings
Pricing Offerings
EmpowerNimble
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
EmpowerNimble
Features
EmpowerNimble
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Empower
7.6
Ratings
1% below category average
Nimble
8.5
Ratings
10% above category average
Customer data management / contact management9.00 Ratings9.50 Ratings
Workflow management8.00 Ratings8.40 Ratings
Territory management8.00 Ratings8.70 Ratings
Opportunity management7.00 Ratings8.10 Ratings
Integration with email client (e.g., Outlook or Gmail)7.00 Ratings9.40 Ratings
Contract management7.00 Ratings8.50 Ratings
Quote & order management7.00 Ratings6.60 Ratings
Interaction tracking8.00 Ratings9.20 Ratings
Channel / partner relationship management7.00 Ratings8.10 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Empower
8.0
Ratings
6% above category average
Nimble
8.1
Ratings
7% above category average
Case management8.00 Ratings7.90 Ratings
Call center management8.00 Ratings8.20 Ratings
Help desk management8.00 Ratings8.30 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Empower
8.0
Ratings
5% above category average
Nimble
8.7
Ratings
14% above category average
Lead management8.00 Ratings8.40 Ratings
Email marketing8.00 Ratings9.00 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Empower
7.3
Ratings
4% below category average
Nimble
8.2
Ratings
8% above category average
Task management8.00 Ratings8.50 Ratings
Billing and invoicing management6.00 Ratings8.40 Ratings
Reporting8.00 Ratings7.70 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Empower
8.0
Ratings
6% above category average
Nimble
8.9
Ratings
16% above category average
Forecasting8.00 Ratings8.90 Ratings
Pipeline visualization8.00 Ratings8.80 Ratings
Customizable reports8.00 Ratings9.00 Ratings
Customization
Comparison of Customization features of Product A and Product B
Empower
8.0
Ratings
7% above category average
Nimble
8.6
Ratings
14% above category average
Custom fields8.00 Ratings9.00 Ratings
Custom objects8.00 Ratings8.30 Ratings
Scripting environment8.00 Ratings8.50 Ratings
API for custom integration8.00 Ratings8.80 Ratings
Security
Comparison of Security features of Product A and Product B
Empower
9.0
Ratings
8% above category average
Nimble
9.3
Ratings
11% above category average
Single sign-on capability9.00 Ratings9.40 Ratings
Role-based user permissions9.00 Ratings9.30 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Empower
7.5
Ratings
2% above category average
Nimble
8.4
Ratings
13% above category average
Social data8.00 Ratings8.40 Ratings
Social engagement7.00 Ratings8.40 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Empower
6.0
Ratings
20% below category average
Nimble
8.8
Ratings
18% above category average
Marketing automation6.00 Ratings8.70 Ratings
Compensation management6.00 Ratings8.90 Ratings
Platform
Comparison of Platform features of Product A and Product B
Empower
-
Ratings
Nimble
8.3
Ratings
12% above category average
Mobile access00 Ratings8.30 Ratings
Best Alternatives
EmpowerNimble
Small Businesses
Salesmate
Salesmate
Score 10.0 out of 10
Salesmate
Salesmate
Score 10.0 out of 10
Medium-sized Companies
Creatio
Creatio
Score 9.7 out of 10
Creatio
Creatio
Score 9.7 out of 10
Enterprises
Creatio
Creatio
Score 9.7 out of 10
Creatio
Creatio
Score 9.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
EmpowerNimble
Likelihood to Recommend
8.0
(0 ratings)
8.5
(0 ratings)
Likelihood to Renew
-
(0 ratings)
8.3
(0 ratings)
Usability
-
(0 ratings)
8.5
(0 ratings)
Support Rating
-
(0 ratings)
9.8
(0 ratings)
User Testimonials
EmpowerNimble
Likelihood to Recommend
It is well suited for mid- to large enterprises, whereas it might be overwhelming for small organizations with fewer headcounts to manage. Overall, it's a good tool for employee profile management.
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[Nimble] has been the best platform for us to manage contacts and information from the
contacts. Great dashboard, fast UI, and complete package with all features
helping us a lot. I would definitely recommend this software to other
businesses to have this in their ecosystem to be more productive.
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Pros
  • Keep track of all our employee's 401K accounts
  • They take care of all notices for account holders
  • They take care of all tasks in a timely manner.
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  • Nimble is the CRM solution used to strengthen business relationships with our frequent and potential customers.
  • We like that it allows us to follow up with our customers.
  • Its integration with email tools, social networks, and other programs allows me to keep in touch with customers and prospects.
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Cons
  • Sometimes the tiles are removed automatically or stop working.
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  • I dont like the functionality aspect of how one of the controllers is always on standby, they dont load balance, meaning you can be on the same controller for the life of the appliance
  • The 4.x firmware was pretty buggy and it gave off a lot of temp alarms
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Likelihood to Renew
We have had no problems and will stay with Empower for our 401k needs.
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It's truly a great system if you get it for the right reasons. Don't expect it to do everything a mid market organization would require but for any small business or mid to large organizations which would like to integrate to it for the social insights capabilities this is a leading solution which can add value immediately
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Usability
Employees can log in and access their 401k accounts. They can make changes, check their balance or take out loans, with confidentiality. I give it an 8 because it takes 10 days to 2 weeks for those changes to get to me (the administrator) so I can make the necessary changes to their payroll profiles. I think a 5 day waiting period would be more reasonable.
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The platform has more advantages and positives as compared to challenges or negatives in comparison to other comparable products and platforms available in the marketplace. It was extremely easy to get started with the initial deployment which makes the choice much clearer. Finally its tight integration not just with Microsoft O365 suite, but also with [the] most popular social media platforms available makes it a very favorable platform in its domain.
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Support Rating
Had a past participant from 20 years ago, receive a letter from the government saying they might have a retirement account. Empower helped this employee and I didn't have to play detective concerning this person. They back tracked to Merrill Lynch to find this former participant and help her. I was impressed.
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Nimble customer service is enjoyable. With great patience, they work tirelessly to help their customers. It was highly beneficial to employees to have access to remote support sessions. We decided to get in touch with them to learn more about any previously mentioned features. Because of this, Nimble has a strong foundation. I think it's a fantastic option.
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Alternatives Considered
It stood out when compared for features, legacy, customer support, and on-premises deployment.
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I cannot regard Salesforce as a perfect tool for CRM. I found Salesforce lacks many important features that we were looking for. Moreover, [the] email marketing feature of Salesforce wasn’t working well and I didn’t like that feature. But on the other side, the email marketing feature of Nimble works excellently and Nimble is a complete package for CRM.
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Return on Investment
  • It has improved employee experience and is a good tool for management to track things.
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  • As the investment made with nimble is only 15 dollars per month, it is easy to return it and double profits in a short time, but this is totally relative to the number of people that are working on the platform account.
  • Based on the above, it is easy to deduce that nimble is a little better suited to small businesses that require a smaller number of sellers, since it does not ensure that all sellers can cover their quota.
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ScreenShots