Certify is travel and expense management software developed by the company of the same name in Maine, which merged with Chrome River in 2019 to form Emburse.
N/A
Rydoo
Score 6.9 out of 10
Mid-Size Companies (51-1,000 employees)
Rydoo (formerly Xpenditure) is a cloud based travel management solution that also handles the expense management process from receipt to accounting. After taking a picture of a receipt, Rydoo will extract all relevant data, and make it ready to be exported to the accounting software of your choice.
$10
per month per user (starting at 5 users)
Pricing
Emburse Certify
Rydoo
Editions & Modules
No answers on this topic
Essentials
€10
per month per user (starting at 5 users)
Pro
€12
per month per user (starting at 5 users)
Business
Custom Pricing
Starting at 30 active users.
Enterprise
Custom Pricing
Starting at 30 active users
Offerings
Pricing Offerings
Emburse Certify
Rydoo
Free Trial
Yes
Yes
Free/Freemium Version
No
No
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
$8 Expense report
No setup fee
Additional Details
Certify AP has volume based pricing based on processed invoices
Discount available for annual pricing.
More Pricing Information
Community Pulse
Emburse Certify
Rydoo
Features
Emburse Certify
Rydoo
Expense Management
Comparison of Expense Management features of Product A and Product B
Emburse Certify
7.6
Ratings
12% below category average
Rydoo
-
Ratings
Employee Expense Reporting
8.20 Ratings
00 Ratings
Corporate Card Reconciliation
7.00 Ratings
00 Ratings
Payment Management
Comparison of Payment Management features of Product A and Product B
[Emburse] Certify seems to have been designed with large organizations in mind, particularly those with corporate card programs as opposed to "small business" cards. The integration with American Express Business accounts failed after less than a year, and was not reestablished before we pulled the plug on the whole project. Even worse, [Emburse] Certify's support team wasn't able to offer alternatives.
Very good tools that are easy to use, but the tools do require a bit of an adjustment period for many users who are used to submitting expenses in packets as opposed to individual line items.
Customer service/support: They have an incredible team. We are fans of the chat option and 99.9% of the time our issues are solved within a 5-minute window.
Listening to customers: they are always looking for ways to improve their product. They have free conferences sprinkled around various cities. They are worth trending. They provide "what's new in Certify" as well as round-table discussions specifically addressing how their customers are using the product and what they have learned along the way.
Keeping their product up to date: Certify takes back various suggestions from the conference to enhance their product. I have been at every conference they have had and have actually seen customer suggestions get implemented into the program.
The ability to add a receipt after a report has been submitted would be helpful. This would simplify processing as opposed to disapproving the report and sending it back to the user for correction and re-submission.
Though not a fault of Certify, our users drive multiple destinations every day, rather than occasional trips from city A to city B. Therefore, capturing mileage is a time-consuming process for our users.
I am very used to Certify's components. But some users that I manage still have a hard time fixing their expense reports no matter how many times I try to teach them. The Editing expense Report and Adding Expense Report option sometimes gets confusing and causes some employees to enter transactions twice. There should be a better layout to make it easier for them to edit and finish their expense reports. I try to teach Certify as much as I can, but the usability should be a bit easier so it is less confusing.
The measure of support is how well they respond when you really need them, like when the system is not performing correctly. We have been on the platform less than a year, and there have been at least 2 instances, where the platform was down. The 2nd time was the day before out fiscal year end. And they need a development website. When they are making changes to your LIVE instance, and things go wrong, the client is the first to know about it! I've come to understand that Certify has tiers of support. Those in tier 1, barely know more about the software than the users. I sent a request for a report that shows expense reports currently pending approval and after 5 days of back and forth I was told to build it myself.
When Rydoo is responsive, support is just fine, but there have been times when our requests for support have gone unanswered for more than a day when their queue has indicated response times much shorter than that.
We used Concur prior to Certify. It cost 5x as much and was not worth the money. We also looked at Expensify, which had minor issues compared to what we are dealing with in Certify. Certify does not compare to Concur. The platforms are in two different leagues. Expensify is a good comparison and it is compatible with major ERPs like Sage Intacct. Nexonia, is actually also an Emburse product and likely would have been a better fit given it's integration capabilities with Sage Intacct.
I prefer Expensify over Rydoo. It is easier to work with both corporate cards and reimbursed expenses in Expensify, and it is much easier to reimburse the expenses directly through Expensify than having to work with a 3rd party outside of Rydoo. I have not used Expensify with multiple currencies, so I don't know how well it would handle that.
