TrustRadius

Eleveo vs. OneTone.ai

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Eleveo
Score 10.0 out of 10
N/A
Eleveo (formerly ZOOM International) solutions protect a business by recording contact center interactions like service requests, outbound sales, financial or healthcare transactions, providing solutions for privacy and regulatory requirements, and by capturing customer experience. Eleveo provides 100% global recording coverage in the cloud, on-premise, or in hybrid architecture with a fully Native Cloud WFO suite.N/A
OneTone.ai
Score 0.0 out of 10
N/A
OneTone.ai Automated Supervisor is used to monitor of customer communications and to identify issues leading to customer & revenue losses. OneTone.ai Automated Supervisor is an AI-powered tool for Customer Support & QA Leaders, which automates quality supervision of all written customer communications. Using OneTone.ai helps users to Save CS & QA Leaders and Supervisors time. Compare qualities of agents based on real-time data from their…
$39
Pricing
EleveoOneTone.ai
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
EleveoOneTone.ai
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Best Alternatives
EleveoOneTone.ai
Small Businesses
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Medium-sized Companies
Zoom Contact Center
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Score 8.3 out of 10
Eleveo
Eleveo
Score 10.0 out of 10
Enterprises
Calabrio WFM
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User Ratings
EleveoOneTone.ai
Likelihood to Recommend
8.4
(7 ratings)
-
(0 ratings)
Support Rating
10.0
(1 ratings)
-
(0 ratings)
User Testimonials
EleveoOneTone.ai
Likelihood to Recommend
ZOOM International
Zoom management suite is well suited for companies that have enforced call center optimization software previously. Coming from other software, Zoom makes the transition very smooth. But, if a call center software has never been used in a workplace, I feel like this isn't the place to start. There is a pretty steep learning curve.
Bailey Testerman | TrustRadius Reviewer
Bailey Testerman
Communications Director
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OneTone.ai
No answers on this topic
Pros
ZOOM International
  • Screen share software from other programs for others.
  • Volume control where I can share videos without the consequences of breaking audio or bad buffering.
  • A great camera where I can show myself and others without any evidence of bad camera or statics.
Miracle Achebe | TrustRadius Reviewer
Miracle Achebe
Student Office Assistant
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OneTone.ai
No answers on this topic
Cons
ZOOM International
  • The user to manipulate the tool has to full pass through training.
  • Support availability is low.
  • Complex project handling is also slow.
Hannah Caleb | TrustRadius Reviewer
Hannah Caleb
Quality Engineer
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OneTone.ai
No answers on this topic
Support Rating
ZOOM International
At the moment there is no reason to use the ZOOM support.
Verified User
Anonymous
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OneTone.ai
No answers on this topic
Alternatives Considered
ZOOM International
ZOOM Quality Management Suite has better stability and is more user-friendly. ZOOM Quality Management Suite has better auditing features when trying to assess the performance of the users. My personal impression is that Zoom Quality Management uses less bandwidth than its competitors thus making it easier to interact with the tools we use on a day-to-day basis.
Verified User
Anonymous
Read full review
OneTone.ai
No answers on this topic
Return on Investment
ZOOM International
  • Staff feels more equipped to handle calls well.
  • Follow up after calls have been more successful.
  • Benchmarking process improvements is easier.
Bailey Testerman | TrustRadius Reviewer
Bailey Testerman
Communications Director
Read full review
OneTone.ai
No answers on this topic
ScreenShots