Opayo by Elavon vs. Worldpay from FIS

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Opayo by Elavon
Score 9.9 out of 10
N/A
Opayo is the name for the former Sage Pay, an online payment and invoicing solution formerly from Sage, acquired by Elavon in 2019.
$27
per month
Worldpay from FIS
Score 8.9 out of 10
N/A
Worldpay, now from FIS (acquired July, 2019) is a solution designed to simplify payment acceptance and improve the user's bottom line by accepting traditional and alternative payment types anywhere, any time, on any device and across channels. Worldpay from FIS also guides crypto exchanges through the complexities of global payment processing. Their card-to-crypto services enable crypto exchanges to leverage global card networks like Visa and Mastercard to accept credit and…N/A
Pricing
Opayo by ElavonWorldpay from FIS
Editions & Modules
Flex
$27.00
per month
Plus
$45.00
per month
No answers on this topic
Offerings
Pricing Offerings
Opayo by ElavonWorldpay from FIS
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Opayo by ElavonWorldpay from FIS
Features
Opayo by ElavonWorldpay from FIS
Payment Gateways
Comparison of Payment Gateways features of Product A and Product B
Opayo by Elavon
-
Ratings
Worldpay from FIS
8.8
Ratings
19% above category average
Fraud Detection00 Ratings9.00 Ratings
Billing and Invoicing Support00 Ratings8.00 Ratings
Global Support00 Ratings9.00 Ratings
Payment Form Acceptance00 Ratings9.00 Ratings
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Opayo by ElavonWorldpay from FIS
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No answers on this topic

Adyen
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Score 8.8 out of 10
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User Ratings
Opayo by ElavonWorldpay from FIS
Likelihood to Recommend
9.0
(0 ratings)
9.0
(0 ratings)
Likelihood to Renew
-
(0 ratings)
7.0
(0 ratings)
Usability
-
(0 ratings)
10.0
(0 ratings)
Support Rating
-
(0 ratings)
5.0
(0 ratings)
User Testimonials
Opayo by ElavonWorldpay from FIS
Likelihood to Recommend
This tool is most usable when used in parallel with Sage's accounting management software, as with other accounting systems it can generate errors, leaving room for other credit card payment processor alternatives to exist and be preferred by other potential users for their overall performance. It is promising the ability to develop transaction reports in summary or detailed form, resulting in a better management of income to then make the distribution of budgets in the company, thus achieving better planning and performance of our work. This service allows the processing of payments through touch screen card devices at POS points of sale without having to be sitting at your laptop, fortunately with face to face payments companies with fixed establishments can get their money faster, which constantly benefits the flow of money.
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World pay from FIS is well suited to help our clients with storing credit cards on file in the software, memberships, offers a variety of payment options, etc. Typically it can be less suited for smaller businesses who are getting better rates from their local banks in town, compared to what World Pay can offer them.
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Pros
  • The history contained in the reports is perfect.
  • It's very easy to issue credit to a transaction.
  • In 4 years I have not experienced an issue.
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  • Vantiv's credit card processing terminal is very straightforward, easy to use, and fast.
  • Vantiv's credit card dispute portal provides beneficial information regarding disputes and chargebacks. Even the customer number associated with the charge is provided, which cuts down on time needed to research conflicts.
  • The Vantiv homepage/dashboard is structured in a very easy to navigate fashion.
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Cons
  • Ideally, the web API would offer the ability to integrate more closely with the onsite Sage software. Payment for web orders must still be posted manually.
  • Improved reporting from with Sage accounting software rather than requiring a separate login.
  • Adding automated reporting of transactions. The ability to email summary reports of transactions would assist in reconciling payment to orders where the processing is done outside the accounting software.
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  • The account teams that are assigned are not technical.
  • It can be very hard to get answers if you talk to the wrong person.
  • There is long lead times in account set up.
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Likelihood to Renew
No answers on this topic
As long as Vantiv continues to improve and we can get better responses from customer service, we will likely continue to use Vantiv. However, if customer service declines, we will likely look for something else
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Usability
No answers on this topic
Easy! Easy! Easy!
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Support Rating
No answers on this topic
Many customer support employees of Vantiv do not seem to know much about the Vantiv website. I have been transferred around to as many as four different people to get an answer to what I thought was a simple question. I am not sure if it would be possible to receive adequate support for a more complex issue.
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Alternatives Considered
Sage Pay is the best choice when using Sage accounting software due to the integration. If not using Sage software there are other equally valid options in the marketplace.
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We looked at using Authorize.Net and we went with Worldpay because it was most similar to our US backend. If we started from scratch, we would have harmonized and done both US and international on the same gateway as it would have simplified our overall landscape from implementation.
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Return on Investment
  • Save overall on credit card charges saved us at the very least $500-$1000.00 a month.
  • Being able to send out receipts digitally through the program saved at least another $100.00 on postage a month.
  • The customer support explains everything so you know you really are saving money.
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  • Duplicate charges have caused untold damage to our reputation
  • I've spent a ridiculous amount of time trying to fix WP problems with AND without tech support help
  • We switched POS systems from CenterEdge to Roller, but issues persist
  • The problems we experience have been so vast that we will never know the true cost of the negative impact WorldPay has had on our business.
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ScreenShots