Egnyte vs. OpenText eDOCS

If you're simply sharing and syncing across devices and don't care about granular security permissions, this is an easy win. If you're needing more control over the ability to restrict users from deleting folders, sharing folders, and allowing only certain groups to be able to view a folder, this can work but will ultimately give you arthritis as you'll end up having to perform a multitude of clicks for a task that should be able to be done in a fraction of the action. Have a folder template that allows for the first two levels of folders to be view only and the third level allowing file/folder creation and deletion? Have fun setting each of the third level folder's permissions-- they should give out free wrist braces. When discussed with their engineers about this function, a suggested $28,000 custom script was suggested. I don't believe them when they say that they haven't heard of other customers wishing to assign rights to multiple folders-- Something any sort of real admin would require. It simply isn't important to them, which is fine. The current ability

OpenText is a solid platform, we enjoyed using it. Definitely would recommend it. Easy to navigate through with great support

Incentivized

• Drive map tool on Windows and flexibility on client configuration, can change drive letters fairly easily if needed.
• New user setup is straightforward and permissions not too difficult to set up and assign.
• Support has been fairly responsive and helpful with issues as they have come up.

Incentivized

• Secure.
• Accessibility.
• User experience.
• Ease of use.
• One stop solution for all types of file/data storage.
• Can be accessed via mobile, tablet, laptops.

Incentivized

• We often have issues with WebEdit, changes not saving/overwriting
• No functionality to drag and drop files/folders within the UI, can only move things by going through Move > Select location
• When previewing Word files in the browser, tracked changes are not shown so there can be misunderstandings when quickly reviewing documents

Incentivized

• New users may need help to set the features.
• Powerful computer is needed.
• Only professional users.

Incentivized

We found that usage of Egnyte in our supported clients, with sufficient bandwidth, provided all the features and stability we required. The billing setup was fair and the support provided was ample for end users and well as our in house admins. There was a concern about high usage clients but this was taken into account during the vetting process.

Incentivized

Really easy to use the interface. The web browser is very intuitive and I have not had any notable issues with this. It's easy to work on documents as a team, and the only issues we have to tend to come with Apple apps and downloading large files to WebEdit. It's very similar to the filing systems that come on Apple and Windows devices so not a steep learning curve.

Incentivized

Egnyte works very well across all platforms and as an add-on to other programs. Load time is close to nothing. Reports can be made in no time as well. All in all no performance issues. We can see that it depends on the local network connection. If you're running with fiber there won't be any issues.

Incentivized

I never had to reach out to customer support for Egnyte. I don't know any coworkers who have had to reach out to Egnyte for support either. As far as I am concerned, the support team is doing a good job since I have not had to reach out to them.

Incentivized

Egnyte syncs with Windows machines better than any competitor I have come across. The service focuses on just this platform and their in depth focus shows in the end result. Google is not really made with Windows in mind. Box is cumbersome and the web portal is not easy to use. SharePoint sync to PC is terrible.

I have not used another electronic content management platform in my current role. OpenText eDOCS is a cost-effective and reliable product that has given the best services. The product operations have highly enhanced my team to finish many projects within the set deadline. It is easy to learn how it performs with an effective customer service team. It provides security to all stored documents with large accommodation space for volumes of documents.

Incentivized

• The promising advantage of Egnyte is that user can access their files from the cloud anywhere without any cumbrance like connecting to VPN or other third-party soft wares.
• No risk of data loss.
• The platform is lacking in changing the parent administrator of a folder as if one person is the administrator of the file or folder and when needs to change it becomes clunky and does not supports it properly.

Incentivized

• Pros: providing secure application so that we do not worry about security perspective much.
• Pros : Ease of use.
• Pros : Accessible via mobile, tablets, cloud, laptops.
• Cons: Complex.
• Cons : Pricing can be improved.

Incentivized