EditShare vs. Niche Private Media Channel (discontinued)

The companies with whom I work that do not use Wiredrive use Simian, Get-A-Reel and in one case, a proprietary platform designed in house. These systems are not as fast, the content not as well organized and the analytics not revealing. These are the issues I bring up with these companies and the questions I would pose to a prospective user

I'm not sure what the average user is looking for, but I can imagine a number of scenarios for which the platform offers a very flexible hosting service for a variety of users, with plenty of bells and whistles, for a reasonable costs that can protect content while offering a good interface between the publisher and their viewers.

• An easy to use and in-depth online library for our work. Fully customizable, we can add tags/credits to each piece of work for further organization and sorting.
• The project side of Wiredrive is perfect for our clients needs. We are able to upload all required work to one place and send out customizable presentations to each client with their own logo.
• Interfacing with new or prospective clients is easy with the customizable presentations.

• Niche customer support is second to none. They are always there when we need help
• The high quality video streaming is accessable world wide without the need to download software. Which is very important in our industry.
• The ability to combine video with attachments and secure encryption sets Niche apart.

• Bulk delete is certainly something to be looked at. This could be made easier.
• Thumbnail customisation on project folders.
• Thumbnail customisation for videos stored.

• To get time stamps right in viewership analytics, time stamps appear to be delayed by 6 hours (I am -6 hours from UTC)
• Improve comments section to reflect actual dates, it says "about a year ago" when it is November 2015 (last month).

Incentivized

I feel we are only scratching the surface of the current offerings, so further investigation is needed. Also, future developments and current impressive client base are additional selling points.

We really like the service

Because 10 is the best.

Immediate response from a knowledgeable rep - not a tier 1 automaton reading a script. I can, and have, reached them at all hours by phone, by chat, or by email. Responses are under 24 hours and frequently less than 1. And stuff gets DONE! I see things I request in almost every monthly release.

It was direct and personal, aimed at solving the immediate task at hand while instructing me how the channel as a whole works in the process.

No, the support at Niche Video Media was very helpful during set up.

We selected Wiredrive because of the fantastic customer service.

I looked at Wistia. I did not like that there was no way to call them. They answered all my questions via email and several times didn't even answer the question that I asked in the email. I had to write 3 times to try and get an answer 1 question. There was not a payment interface that worked with their hosting. I would have had to go to another company. Ruduzku: they appeared to have too much of their own branding on the course pages. Other companies: took a percentage of video sales and appeared to do marketing or sent my customers to other competitors. I did not need anyone to do my marketing. I read a ton of reviews for other companies. I picked Niche Video based on a single comment from a user who said they used it at their community college. That seemed to be a model that would work well for what I wanted to do. Then I approached them and had a demo and again I saw they actually answered their phones

• All positive. Users and clients love it!

• Our impact is operational efficiency/employee efficiency. We don't need to upload a video in Dropbox and download and review for each person, and approve, follow-up on 100+ emails. This channel helps to keep all the internal communications review process in one place.
• Obviously, The channel help us with the security risk, we can't afford to let the video go out of the channel while it is in progress.