ECM XD vs. Nuxeo

ECM -XD is great when you are linking documents of different types and from different sources into a single centralized location. There is no limit to the amount of information that can be retained for a specific complaint, investigation, etc. so situations where documents obtained at different times and from different personnel need to be linked to a single file are ideal. ECM -XD is less ideal for situations in which individual file information is simple with low density, or requiring a high level of customization. The user interface is likely more intuitive for novice users through other software options

Incentivized

I like to describe Nuxeo as getting you 90% of the way to wherever you want to go, but 100% of the way to nowhere. This 10% allows flexibility to add your own custom business rules and operations. This is different than a complete off-the-shelf solution that provides 100% of a solution but does not give you the flexibility that you need. If you want a platform that can adjust to your needs, use Nuxeo. If you are looking for a turnkey solution that will get you off the ground 100 % of the way out of the gate, other options may be better for you.

Incentivized

• Great cloud integration of information. Saves a lot of space on network drives and eliminates need for local storage of critical documents.
• Very good comprehensive repository of information. Documents of different format and file extensions are allowed for upload and easy to access.
• Regulatory and auditory compliance. This platform facilitates documentation of customer feedback, and thus ensures GMP, ISO, and FDA compliance.

Incentivized

• The platform has Lots of option to protect assets, review and share with the required people.
• It provides a seamless transition from SharePoint which is extremely useful for our business as we have tons of data stored on SharePoint.
• It is a powerful tool, especially for searching - since the indexing is super fast unlike other platforms.

Incentivized

• Customization could be made easier. Often times we instead have blank unused information fields for individual complaint files.
• Record display layout could be optimized. While very comprehensive, it could be difficult to find specific information.
• Mobile compatibility. I haven't seen any support for mobile compatibility. ECM -XD is typically only accessed on laptop and desktop machines in our organization.

Incentivized

• Public documentation - it has some + public forums, but we felt more is needed
• Back-end management - the web UI is fancy, but it sometimes translates to some tough to understand implementations
• Starting sequence of on-premise installations - Java gibberish in the logs; sifting is required to identify real issues from acceptable ones
• No built-in monitoring and performance alerting

Incentivized

Nuxeo provides a
WebUI that they are always improving based on customer feedback. The interface is designed with flexibility in
mind - this means that it must be customized to the business's use case before
it can achieve its maximum usability.

The Nuxeo Studio
interface provides developers and administrators the building blocks to achieve
much of this customization - they just need to put the building blocks together
in ways that best meet the end users' needs.
The API and SDKs allow for more advanced customization.

Incentivized

To be very honest: as far as we have used it, we have found it to be one of the best tools. The document repository and the speed of searches are amazing. With it, we are able to enhance scalability, and the basic usage of it is in digital asset management, and it has been helpful in content management, too.

Customer support for ECM -XD has been very responsive and quick to resolve issues and answer inquiries. Help contact links aren't very visible within the platform, and mobile or tablet support doesn't look to be documented. Overall, support is great from a functional perspective but could be easier to find and use with improvements in layout and interface design.

Incentivized

Nuxeo support is very willing to help whenever there is an issue. We have a weekly touchbase with someone from the Nuxeo team that we discuss any development issues with, and there is an open line of communication between our team and the Nuxeo team. They have been supporting us phenomenally, every step of the way.

Incentivized

I attended instructor-led trainings at a couple of points when I was first beginning to serve as project manager on Nuxeo projects. The first one that I attended was meant for business users and decision-makers. The second one was meant for system administrators. The first one provided a great introduction, through demos, of how Nuxeo could be adapted to very different business use cases. The second one, like many instructor-led trainings, was meant for users of a variety of skill levels, and so it could be a bit slow at times for students with a stronger technical background, but the instructor was able to include more advanced components as well.

Incentivized

Nuxeo University provides an ideal starting point for developers and system administrators who are new to the Nuxeo platform. So, in terms of online training for developers and administrators, the learning paths are definitely available. In terms of training for end users: keep in mind that Nuxeo is a foundation with building blocks - what you do with those building blocks is up to you and depends on your business's specific use cases. For this reason, end-user training is largely up to you because it will need to depend on how you've built and configured the system. That said, I've seen the companies that I've worked with configure the system based largely on end-user input, and so it has fit very closely with what those users wanted to do and how they wanted to do it. In cases where elements of the UI weren't fitting quite right with what users naturally wanted to do, based on their process flows, we've often found it easy enough to adapt the UI to the users, rather than using training to adapt the users to the UI.

Incentivized

I worked with a Nuxeo employee who helped design the initial architecture and implementation for our specific use case. It was helpful to have an individual who knew the system and how we could best utilize it. We have since made lots of adjustments, but the basic architecture is still in place.

Incentivized

Nuxeo is far and away more flexible and mature for managing digital assets than the others. It was chosen as a platform that would allow us to work as we need to without starting from scratch and leverage reusable code modules and other best practices.

Incentivized

• Large annual cost savings ($500K+) in hardware and storage space of complaint-related documentation by moving to cloud platform.
• Significant time savings in information retrieval and audit preparation by centralizing information for multiple users to single repository.
• Easier GMP, ISO, and FDA regulation compliance through comprehensive linkage of documentation and customer feedback timeline.

Incentivized

• It is an open source tool hence proves to be an excellent ROI. Content and document management are managed very well in the tool.
• Security and role based features play a major role. Migration is a breeze. Hence it is a very positive impact.
• Nuxeo has very rich feature set but its complex enough and so developers needs considerable time to ramp up on development on this platform .

Incentivized