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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    ClientTrack by Eccovia

    Score10 out of 10
    N/AClientTrack is a case management SaaS platform hosted in Microsoft Azure. Using ClientTrack as a central hub for case management helps break down data silos that are all too frequent in health and human services. At its core, ClientTrack is a SQL database that enables organizations serving vulnerable populations to intake clients, assess their eligibility for needed services, and then refer them to those services. ClientTrack’s reporting tools allow organizations to gather client data…N/A

    Pega Platform

    Score5.7 out of 10
    N/APega Platform is a combined business process management and robotic process automation (RPA) platform with advanced workforce analytics from Pegasystems.

    $35

    per month per user* (or $0.45 per case**)

    Pricing
    ClientTrack by EccoviaPega Platform
    Editions & Modules
    No answers on this topic
    Low-code Factory Edition
    $35
    per month per user* (or $0.45 per case**)
    Standard Edition
    $90
    per month per user* (or $0.80 per case**)
    Enterprise Edition
    Custom Quote
    Offerings
    Pricing Offerings
    ClientTrack by EccoviaPega Platform
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details*500 named user minimum. Additional users available in blocks of 100. Billed annually. Based on a 3-year term. **350,000 cases / year minimum. Additional cases available in blocks of 150,000.
    More Pricing Information
    Community Pulse
    ClientTrack by EccoviaPega Platform
    Considered Both Products
    Eccovia
    No answer on this topic
    Pegasystems
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    89%
    Would buy again
    8 Answers
    Delivers good value for the price
    No answers on this topic
    100%
    Delivers good value for the price
    7 Answers
    Happy with the feature set
    No answers on this topic
    100%
    Happy with the feature set
    9 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    75%
    Implementation went as expected
    6 Answers
    Features
    ClientTrack by EccoviaPega Platform
    Reporting & Analytics
    Comparison of Reporting & Analytics features of ClientTrack by Eccovia and Pega Platform
    Feature
    ClientTrack by Eccovia
    -
    Ratings
    Pega Platform
    8.8
    62 Ratings
    7% above category average
    Dashboards00 Ratings9.061 Ratings
    Standard reports00 Ratings8.661 Ratings
    Custom reports00 Ratings8.660 Ratings
    Process Engine
    Comparison of Process Engine features of ClientTrack by Eccovia and Pega Platform
    Feature
    ClientTrack by Eccovia
    -
    Ratings
    Pega Platform
    7.8
    65 Ratings
    7% below category average
    Process designer00 Ratings8.064 Ratings
    Process simulation00 Ratings6.056 Ratings
    Business rules engine00 Ratings9.064 Ratings
    SOA support00 Ratings9.050 Ratings
    Process player00 Ratings9.447 Ratings
    Support for modeling languages00 Ratings5.46 Ratings
    Form builder00 Ratings9.658 Ratings
    Model execution00 Ratings6.055 Ratings
    Collaboration
    Comparison of Collaboration features of ClientTrack by Eccovia and Pega Platform
    Feature
    ClientTrack by Eccovia
    -
    Ratings
    Pega Platform
    9.0
    50 Ratings
    7% above category average
    Social collaboration tools00 Ratings9.050 Ratings
    Content Management Capabilties
    Comparison of Content Management Capabilties features of ClientTrack by Eccovia and Pega Platform
    Feature
    ClientTrack by Eccovia
    -
    Ratings
    Pega Platform
    4.4
    9 Ratings
    60% below category average
    Content management00 Ratings4.49 Ratings
    User Ratings
    ClientTrack by EccoviaPega Platform
    Likelihood to Recommend
    -
    (0 ratings)
    6.0
    (73 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    10.0
    (7 ratings)
    Usability
    -
    (0 ratings)
    9.0
    (1 ratings)
    Support Rating
    -
    (0 ratings)
    10.0
    (7 ratings)
    Online Training
    -
    (0 ratings)
    8.0
    (1 ratings)
    Implementation Rating
    -
    (0 ratings)
    10.0
    (1 ratings)
    User Testimonials
    ClientTrack by EccoviaPega Platform
    Likelihood to Recommend
    Eccovia
    No answers on this topic
    Pegasystems
    Pega Platform has introduced the low code feature, using app studio seasonal and professional developer can develop application easily and quickly. The initial application can be build by Business analyst and product owner who has less knowledge of Pega Platform, further application can be enhanced/extended by professional developer. We can develop end to end application and promote to higher environment. Easily we can perform parallel development using branch.
    Incentivized
    Read full review
    Pros
    Eccovia
    No answers on this topic
    Pegasystems
    • Quick development time. Much of the Pega "rules" are easy to configure and implement.
    • Visually friendly and modern. Much of the UI/UX elements in the system are continuously supported and updated, giving a nice feel to the apps.
    • Many of the configurations and rules Pega gives to the developers can also be delegated to business users. The organization and structure of the client's business can easily be adapted in the Pega platform.
    Incentivized
    Read full review
    Cons
    Eccovia
    No answers on this topic
    Pegasystems
    • Need more learning materials. For Beginners who have previous programming experience with another language takes more time to learn.
    • If the developer is met with an issue in pega platform , they have to rely on Pega supporting team to fix it.
    • Customization is available but is not encouraged. Pega does not support faults that occur in customized solutions.
    Incentivized
    Read full review
    Likelihood to Renew
    Eccovia
    No answers on this topic
    Pegasystems
    Pegasystems has continued to demonstrate a strong partnership with our organization and investment in their product that aligns with our overall vision and need. Pegasystems has engaged us at every level, with the assistance of minor defects to the overall roadmap planning and alignment of our goals
    Read full review
    Usability
    Eccovia
    No answers on this topic
    Pegasystems
    Pega Platform is enhancing its product and launching new features day by day which help to achieve customers needs. If I talk about the earlier version of Pega Platform (i.e. pega v5 and 6.3) there were many numbers of limitations in Pega Platform and if we need to do some customization then needed to write custom java and jave scripts to achieve the functionally. Now I can say Pega Platform is running with market trends and demand. Pega Platform is giving all the options which support the current technologies like decisioning capabilities, real time processing, mashup, process fabrics etc..
    Incentivized
    Read full review
    Support Rating
    Eccovia
    No answers on this topic
    Pegasystems
    It’s very slow sometimes, but that may be our servers. Also the Knowledge Library needs some work - again, not sure if it’s our setup or what- but I’m unable to search the body of an article for content, so I have to be very intentional with tagging, but it’s not ideal.
    Incentivized
    Read full review
    Online Training
    Eccovia
    No answers on this topic
    Pegasystems
    The online training is an excellent one, but still it is missing hands on development.
    Read full review
    Implementation Rating
    Eccovia
    No answers on this topic
    Pegasystems
    Implementation is totally depend up on the requirement
    Incentivized
    Read full review
    Alternatives Considered
    Eccovia
    No answers on this topic
    Pegasystems
    We did evaluate multiple products offerings with Pega Platform capabilities and observed that Pega PRPC rules engine and case management capabilities are better over so many BPM Tools. We also conducted a detailed study with developers to identify the best products out of Suite of BPM products. It's observed that Rules engines integration is very streamlined with forms in Pega whereas other tools multiple have powerful data model capabilities but lacks the ease of creating business rules.
    Incentivized
    Read full review
    Return on Investment
    Eccovia
    No answers on this topic
    Pegasystems
    • For one of the applications we worked on, we were able to reduce the processing time on a case from 2 days to 20 minutes by utilizing Pega
    • We were able to resolve the issue of the routing of cases to users based on a specific algorithm by use of Pega
    • Pega case management feature was extensively used in one of the application to establish a parent-child relationship which was very helpful for all the business users
    Incentivized
    Read full review
    ScreenShots

    ClientTrack by Eccovia Screenshots

    Screenshot of ClientTrack User Interface