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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Pega Platform

    Score5.7 out of 10
    N/APega Platform is a combined business process management and robotic process automation (RPA) platform with advanced workforce analytics from Pegasystems.

    $35

    per month per user* (or $0.45 per case**)

    Pricing
    Pega Platform
    Editions & Modules
    Low-code Factory Edition
    $35
    per month per user* (or $0.45 per case**)
    Standard Edition
    $90
    per month per user* (or $0.80 per case**)
    Enterprise Edition
    Custom Quote
    Offerings
    Pricing Offerings
    Pega Platform
    Free Trial
    Yes
    Free/Freemium Version
    No
    Premium Consulting/Integration Services
    No
    Entry-level Setup FeeNo setup fee
    Additional Details*500 named user minimum. Additional users available in blocks of 100. Billed annually. Based on a 3-year term. **350,000 cases / year minimum. Additional cases available in blocks of 150,000.
    More Pricing Information
    Community Pulse
    Pega Platform
    Considered Both Products
    Pegasystems
    Chose Pega Platform
    Pega Platform has more functionality that is relevant for our business such as templates, categories and an audit trail that helps us better manage our knowledge base. Ultimately these added features and the ability to also manage workflow within the same tool made it a no …
    Incentivized
    Chose Pega Platform
    • It is having solid product functionality and performance.
    • strong customer-oriented.
    • Data modeling and SOA support.
    Incentivized
    Chose Pega Platform
    Pega have standards platform for developers to develop components quickly compare to others products.
    Incentivized
    Chose Pega Platform
    We did the POC of both UiPath and Pega RPA. As we already have a PEGA platform, we selected PEGA RPA for ease of integration and setup.
    Incentivized
    Chose Pega Platform
    Salesforce is much faster, but you can’t complete the same things in it. Pega does work well with Salesforce though and can track cases. Pega requires a lot more setup and training than Salesforce, at least at my company. I don’t even know if Salesforce offers the same thing as …
    Incentivized
    Chose Pega Platform
    Pega was by far the best one on leveraging AI and BPM to drive 1-1 personalization. Pega Next-Best-Action capabilities were definitely what made us choose them among the competition. Moreover, Pega has a robust community of users that made us feel we were making the right …
    Incentivized
    Chose Pega Platform
    Easy to build applications with quality delivery.
    Incentivized
    Chose Pega Platform
    Pega RPA and UIPath both are tools for Robotic process automation. In our projects we were dealing with Pega applications which are easily coupled with Pega RPA. It is better in a multi-threading environment as separate features are provided in Pega RPA. In UIPath, one needs to …
    Incentivized
    Chose Pega Platform
    Our business needs have a lot of dealing wherein case management is of utmost importance. We had to have a concrete structure of cases, child cases, and their binding cases. Also, data appropriation and its synchronization in these particular cases also play a very important …
    Incentivized
    Chose Pega Platform
    It has less cost compared to other also good products. Very good support of the visual studio.
    Incentivized
    Chose Pega Platform
    Pega is a browser portal verses with Oracle you get an installed console and BUI
    Pega is Java base. If you need software you can manage with not coding, Pega is a good option however you can still do so much with the OSC without any coding. JIRA would be better for service desk …
    Incentivized
    Chose Pega Platform
    Pega Platform provided me the many OOTB features like SLA, Workflow, Reports, which are very much needed for my application development with very minimal or no changes. Even customization is very simple and robust. Business rule management is very much needed in my application, …
    Incentivized
    Chose Pega Platform
    The Pega platform is the first and only product of this kind that I have used.
    Incentivized
    Chose Pega Platform
    Pega was who we first chose, but due to the high learning curve and really needing developers who knew CODE, we were forced to look at other solutions like UiPath.
    Incentivized
    Chose Pega Platform
    I can only compare it to our legacy ticketing system we were using previously (based in Remedy) and Pega far outfunctions that system. It provides us the ability to customize intake forms, business rules, and reporting that far outperforms Remedy. We can also intergrate Pega …
    Incentivized
    Chose Pega Platform
    We used Salesforce.com and Orcle CRM. Later, after creating a couple of mock applications, we found Pega was best suited to our customer business process.
    Incentivized
    Chose Pega Platform
    Pega Platform is the best BPM tool with more modularity, scalability and the best case management features. Very suitable for Banking, health insurance, and finance projects. The platform is used by analysts, developers and a number of other roles within a single Pega …
    Incentivized
    Chose Pega Platform
    Development and maintainence is much easier in Pega
    Incentivized
    Chose Pega Platform
    On premise solution
    Incentivized
    Chose Pega Platform
    We did evaluate multiple products offerings with Pega Platform capabilities and observed that Pega PRPC rules engine and case management capabilities are better over so many BPM Tools. We also conducted a detailed study with developers to identify the best products out of Suite …
    Incentivized
    Chose Pega Platform
    Pega offers a business-friendly toolkit for defining applications. Unlike traditional BPM tools, there is much fewer complications, the technical syntax to handle in modeling processes and hardly any hard-coded programming. A well-trained business user can be trusted to create …
    Incentivized
    Chose Pega Platform
    Cheaper than TIBCO and has a better front-end as compared to TIBCO.
    Cheaper than Salesforce when the target audience is the internal customers like call center agents and claim specialists.
    Incentivized
    Chose Pega Platform
    Pega is far more customization and cohesive in its overall design.
    Incentivized
    Key User Insights
    Would buy again
    89%
    Would buy again
    8 Answers
    Delivers good value for the price
    100%
    Delivers good value for the price
    7 Answers
    Happy with the feature set
    100%
    Happy with the feature set
    9 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    Implementation went as expected
    75%
    Implementation went as expected
    6 Answers
    Features
    Pega Platform
    Reporting & Analytics
    Comparison of Reporting & Analytics features of Pega Platform
    Feature
    Pega Platform
    8.8
    62 Ratings
    7% above category average
    Dashboards9.061 Ratings
    Standard reports8.661 Ratings
    Custom reports8.660 Ratings
    Process Engine
    Comparison of Process Engine features of Pega Platform
    Feature
    Pega Platform
    7.8
    65 Ratings
    7% below category average
    Process designer8.064 Ratings
    Process simulation6.056 Ratings
    Business rules engine9.064 Ratings
    SOA support9.050 Ratings
    Process player9.447 Ratings
    Support for modeling languages5.46 Ratings
    Form builder9.658 Ratings
    Model execution6.055 Ratings
    Collaboration
    Comparison of Collaboration features of Pega Platform
    Feature
    Pega Platform
    9.0
    50 Ratings
    7% above category average
    Social collaboration tools9.050 Ratings
    Content Management Capabilties
    Comparison of Content Management Capabilties features of Pega Platform
    Feature
    Pega Platform
    4.4
    9 Ratings
    60% below category average
    Content management4.49 Ratings
    Best Alternatives
    Pega Platform
    Small Businesses
    IBM Blueworks Live
    Score8.9 out of 10
    Medium-sized Companies
    TIBCO® BPM Enterprise
    Score7 out of 10
    Enterprises
    IBM Business Automation Workflow
    Score9.7 out of 10
    All AlternativesView all alternatives
    User Ratings
    Pega Platform
    Likelihood to Recommend
    6.0
    (73 ratings)
    Likelihood to Renew
    10.0
    (7 ratings)
    Usability
    9.0
    (1 ratings)
    Support Rating
    10.0
    (7 ratings)
    Online Training
    8.0
    (1 ratings)
    Implementation Rating
    10.0
    (1 ratings)
    User Testimonials
    Pega Platform
    Likelihood to Recommend
    Pegasystems
    Pega Platform has introduced the low code feature, using app studio seasonal and professional developer can develop application easily and quickly. The initial application can be build by Business analyst and product owner who has less knowledge of Pega Platform, further application can be enhanced/extended by professional developer. We can develop end to end application and promote to higher environment. Easily we can perform parallel development using branch.
    Incentivized
    Read full review
    Pros
    Pegasystems
    • Quick development time. Much of the Pega "rules" are easy to configure and implement.
    • Visually friendly and modern. Much of the UI/UX elements in the system are continuously supported and updated, giving a nice feel to the apps.
    • Many of the configurations and rules Pega gives to the developers can also be delegated to business users. The organization and structure of the client's business can easily be adapted in the Pega platform.
    Incentivized
    Read full review
    Cons
    Pegasystems
    • Need more learning materials. For Beginners who have previous programming experience with another language takes more time to learn.
    • If the developer is met with an issue in pega platform , they have to rely on Pega supporting team to fix it.
    • Customization is available but is not encouraged. Pega does not support faults that occur in customized solutions.
    Incentivized
    Read full review
    Likelihood to Renew
    Pegasystems
    Pegasystems has continued to demonstrate a strong partnership with our organization and investment in their product that aligns with our overall vision and need. Pegasystems has engaged us at every level, with the assistance of minor defects to the overall roadmap planning and alignment of our goals
    Read full review
    Usability
    Pegasystems
    Pega Platform is enhancing its product and launching new features day by day which help to achieve customers needs. If I talk about the earlier version of Pega Platform (i.e. pega v5 and 6.3) there were many numbers of limitations in Pega Platform and if we need to do some customization then needed to write custom java and jave scripts to achieve the functionally. Now I can say Pega Platform is running with market trends and demand. Pega Platform is giving all the options which support the current technologies like decisioning capabilities, real time processing, mashup, process fabrics etc..
    Incentivized
    Read full review
    Support Rating
    Pegasystems
    It’s very slow sometimes, but that may be our servers. Also the Knowledge Library needs some work - again, not sure if it’s our setup or what- but I’m unable to search the body of an article for content, so I have to be very intentional with tagging, but it’s not ideal.
    Incentivized
    Read full review
    Online Training
    Pegasystems
    The online training is an excellent one, but still it is missing hands on development.
    Read full review
    Implementation Rating
    Pegasystems
    Implementation is totally depend up on the requirement
    Incentivized
    Read full review
    Alternatives Considered
    Pegasystems
    We did evaluate multiple products offerings with Pega Platform capabilities and observed that Pega PRPC rules engine and case management capabilities are better over so many BPM Tools. We also conducted a detailed study with developers to identify the best products out of Suite of BPM products. It's observed that Rules engines integration is very streamlined with forms in Pega whereas other tools multiple have powerful data model capabilities but lacks the ease of creating business rules.
    Incentivized
    Read full review
    Return on Investment
    Pegasystems
    • For one of the applications we worked on, we were able to reduce the processing time on a case from 2 days to 20 minutes by utilizing Pega
    • We were able to resolve the issue of the routing of cases to users based on a specific algorithm by use of Pega
    • Pega case management feature was extensively used in one of the application to establish a parent-child relationship which was very helpful for all the business users
    Incentivized
    Read full review
    ScreenShots