TrustRadius

Ebbot vs. Yellow.ai

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Ebbot
Score 0.0 out of 10
N/A
Ebbot, headquartered in Stockholm, Sweden, offers their chatbot designed to support the customer support experience by understanding customer questions with natural language processing and AI.
$590
per month per user
Yellow.ai
Score 8.3 out of 10
N/A
yellow.ai (formerly Yellow Messenger) is a customer experience automation platform enabling enterprises to leverage its NLP engine to build chat and voice bots. Combining AI and human intelligence to automate customer and employee experience, the company aims to democratize AI through its no-code/low-code bot builders, omnichannel virtual assistants, and ticketing automation suite.N/A
Pricing
EbbotYellow.ai
Editions & Modules
Starter
590 kr
per month per user
Professional
890 kr
per month per user
Enterprise
Custom
No answers on this topic
Offerings
Pricing Offerings
EbbotYellow.ai
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeOptional
Additional Details—Contact vendor for pricing information.
More Pricing Information
User Ratings
EbbotYellow.ai
Likelihood to Recommend
-
(0 ratings)
9.0
(0 ratings)
User Testimonials
EbbotYellow.ai
Likelihood to Recommend
No answers on this topic
We are very happy how yellow.ai helped us through our customer journey. All the use cases are well met and fully automated. Our customers also found it very easier to get into the basic FAQs before getting into direct customer care agents. Needed a few more advancements in integrating catalog with chat so users can shop directly from WhatsApp or chat messages than going to our app/website. Overall I recommend it very much.
Lekha Tharoor | TrustRadius Reviewer
Lekha Tharoor
Digital Marketing Manager
Read full review
Pros
No answers on this topic
  • Web integrated chat bot
  • WhatsApp bot
  • Good support from YM team
  • Transparent dashboard for analysis
Lekha Tharoor | TrustRadius Reviewer
Lekha Tharoor
Digital Marketing Manager
Read full review
Cons
No answers on this topic
  • Shopping features in bot
  • pricing
  • app integration
Lekha Tharoor | TrustRadius Reviewer
Lekha Tharoor
Digital Marketing Manager
Read full review
Alternatives Considered
No answers on this topic
The main factor was use cases implemented elsewhere in the BFSI domain besides competitive cost & implementation timelines.
Verified User
Anonymous
Read full review
Return on Investment
No answers on this topic
  • Chatbot is another touch point for customer to do servicing of their loan.
  • The following are the benefits for the customers.
  • Avoid long wait times to reach agent.
  • Get quick and reliable and up to date information.
  • Easy and guided self-service journey.
  • Post-launch on 04-Jan-20, in one month we had around 28000 unique customers visiting the bot.
  • 24 X 7 availability.
  • Increased customer satisfaction.
  • Reduction in customer support manpower.
Verified User
Anonymous
Read full review
ScreenShots