EagleSoft is a dental practice management software from the established Patterson Dental, featuring front desk administrative features (e.g. scheduling), billing, document management, and imaging, among other features.
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Solutionreach
Score 6.7 out of 10
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Solutionreach is patient relationship management and appointment system dentists office, with reputation management, marketing features, and a patient portal. Solutionreach is headquartered in Lehi, Utah.
New hires will generally have working knowledge or experience using EagleSoft, so they will be able to devote a lot more of their time and effort towards the meaningful tasks they have been hired to do rather than spending their time clicking through menu after menu. Also much more affordable compared to competing software sold by other companies as big as Patterson.
I would stay away from this company. Not sure why the change, but over the past 2 years literally every level of the organization from tech support through to the CEO has shown complete lack of responsiveness, concern or interest in solving their most loyal client's most basic problems. Their incompetence finally drove us to cancel our accounts after over 10 years with them.
Sending out weekly, daily, and hourly appointment reminders via text, email and phone call.
Their customer service reps are almost always available right when you need them, and are very easy-going and helpful.
This service changes the game for our office! It sets us apart from many other offices who can't offer the services that we can with SR. I mean how many of you can currently TEXT your dental office directly?! We can! :)
Landline versus mobile and email. If a patient has a landline and an email or a landline and a mobile number it automatically eliminates the landline confirmation. Some of our eldery patients don't like or know how to text but they have a cellphone. I have a multitude of patients I still have to make a confirmation phone call to because SR won't send a landline call because they have a mobile number.
Newsletter editing. Wish it was a little easier to edit. That being said I do love the overall selection and use of Newsletters.
Eaglesoft works as well as Dentrix but is much better than one of the proprietary dental software programs. It's easy to work around when accessing different aspects of a patient's chart. The patient's record has numerous components, ranging from charting, images, and periodontal documents to treatment planning to name a few. I use it in a Windows environment, so it is great to have the same button functionality.
Solutionreach, in my opinion, is more user-friendly. They are also very quick to offer a helping hand in areas that might stump us. I also love that unlike Demandforce when we were using it Solutionreach is always on top of things. If for some reason our server has an issue and they don't receive the upload they need with our information someone is on the phone calling me to let me know. This is not the case with all software systems most don't inform you, you have to call for help when you notice that it hasn't uploaded with the data. This could put you weeks behind on your correspondence.
Increased revenue from appointments that may have been missed had they not received a confirmation or reminder call about an appointment. Able to fill that spot with someone else...
Keeps our physicians in the forefront of the patients minds when thinking about healthcare for their child.
We take pride in being a part of a family in assisting them with the care of their children. So birthday reminders and fun flyers or newsletters allow us to stay connected.
