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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Solutionreach

    Score6.7 out of 10
    N/ASolutionreach is patient relationship management and appointment system dentists office, with reputation management, marketing features, and a patient portal. Solutionreach is headquartered in Lehi, Utah.N/A
    Pricing
    Solutionreach
    Editions & Modules
    No answers on this topic
    Offerings
    Pricing Offerings
    Solutionreach
    Free Trial
    No
    Free/Freemium Version
    No
    Premium Consulting/Integration Services
    No
    Entry-level Setup FeeNo setup fee
    Additional Details—
    More Pricing Information
    Community Pulse
    Solutionreach
    Considered Both Products
    Solutionreach
    Chose Solutionreach
    Doctor Connect is one of the competitors we are evaluating now that we are no longer with Solutionreach. They have similar offerings at a lower price point.
    Incentivized
    Chose Solutionreach
    None so far, Solutionreach is the first.
    Incentivized
    Chose Solutionreach
    Solutionreach's ease of use is top notch...the platform is easy to navigate and the functionality of what it does is superior to any other products I've seen.
    Incentivized
    Chose Solutionreach
    We used a 30 day trial of another program but it didn't last and I can't remember the name of it. Demandforce we actually signed with but after a few months of them not being able to provide what they promised we were able to get out of our contract with them and switch to …
    Incentivized
    Chose Solutionreach
    I have not tried others.
    Incentivized
    Chose Solutionreach
    Solutionreach is much more streamlined and user-friendly and the staff at Solutionreach is much friendlier than those I have spoken with at Demand Force.
    Incentivized
    Chose Solutionreach
    Solutionreach, in my opinion, is more user-friendly. They are also very quick to offer a helping hand in areas that might stump us. I also love that unlike Demandforce when we were using it Solutionreach is always on top of things. If for some reason our server has an issue and …
    Incentivized
    Chose Solutionreach
    Well Solutionreach was way better. The price was right, they offered more products, the customer service is better.
    Incentivized
    Chose Solutionreach
    SolutionReach offers much more than Demandforce did. Pricing is similar from what I remember. It is much easier to use with more room to customize settings.
    Incentivized
    Chose Solutionreach
    Solutionreach has a very competitive pricing structure compared to other alternatives we pursued and used in the past. They price by location and not by provider which helps a great deal with a location that needs many providers to text/communicate out of and we aren't …
    Incentivized
    Chose Solutionreach
    I have not used another product like Solutionreach.
    Incentivized
    Chose Solutionreach
    Just internal methods provided by individual Electronic Medical Records. None have worked as well or have offered as many services.
    Incentivized
    Chose Solutionreach
    Solutionreach provides much much more useful tools than the others have. We selected primarily for the option to send communications to patients in Spanish, online scheduling and 2-way texting even with non-patients.
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    User Ratings
    Solutionreach
    Likelihood to Recommend
    1.0
    (19 ratings)
    Likelihood to Renew
    9.1
    (1 ratings)
    Support Rating
    9.1
    (1 ratings)
    User Testimonials
    Solutionreach
    Likelihood to Recommend
    Solutionreach
    I would stay away from this company. Not sure why the change, but over the past 2 years literally every level of the organization from tech support through to the CEO has shown complete lack of responsiveness, concern or interest in solving their most loyal client's most basic problems. Their incompetence finally drove us to cancel our accounts after over 10 years with them.
    Read full review
    Pros
    Solutionreach
    • SR will email, text or call your appointments as many times or as few as you want to remind them of their appointments with you. * Ours are set to 2 days before and 2 hours before the appointment.
    • You can set up SR to recall patients and remind them they need to schedule an appointment if they have not been seen in your office. * When we first turned this on we had to set the recurrence WAY out because we received so many appointments we became booked 4 months out. It is now set to every 12 months.
    • This one saves you money on the cost of postcards and stamps not to mention the time it takes your staff to put them all together.
    • Group Messages are the BEST! This enables your office staff to notify patients for a whole day or week about a closing, delay or any changes in your schedule with one quick email instead of someone having to take home a print-out and make these calls from home.
    Read full review
    Cons
    Solutionreach
    • Landline versus mobile and email. If a patient has a landline and an email or a landline and a mobile number it automatically eliminates the landline confirmation. Some of our eldery patients don't like or know how to text but they have a cellphone. I have a multitude of patients I still have to make a confirmation phone call to because SR won't send a landline call because they have a mobile number.
    • Newsletter editing. Wish it was a little easier to edit. That being said I do love the overall selection and use of Newsletters.
    Incentivized
    Read full review
    Likelihood to Renew
    Solutionreach
    We save too much time with Solution Reach to turn back now.
    Read full review
    Support Rating
    Solutionreach
    Because I am all about customer service and they are right on it!
    Read full review
    Alternatives Considered
    Solutionreach
    Solutionreach, in my opinion, is more user-friendly. They are also very quick to offer a helping hand in areas that might stump us. I also love that unlike Demandforce when we were using it Solutionreach is always on top of things. If for some reason our server has an issue and they don't receive the upload they need with our information someone is on the phone calling me to let me know. This is not the case with all software systems most don't inform you, you have to call for help when you notice that it hasn't uploaded with the data. This could put you weeks behind on your correspondence.
    Read full review
    Return on Investment
    Solutionreach
    • Increased revenue from appointments that may have been missed had they not received a confirmation or reminder call about an appointment. Able to fill that spot with someone else...
    • Keeps our physicians in the forefront of the patients minds when thinking about healthcare for their child.
    • We take pride in being a part of a family in assisting them with the care of their children. So birthday reminders and fun flyers or newsletters allow us to stay connected.
    Incentivized
    Read full review
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