If you often get lead lists for import, large databases, a lot of users manipulating data regularly, then this is very necessary. Otherwise, I wouldn't see a huge need. I will say that we have found more cost effective apps that have a little more what we need as far as customization and more features.
User friendly & easy to navigate. I don't have a lot of time to learn brand new processes, so the ease of dupecatcher saved me a lot of time that I would normally spend hours doing manual work, merging duplicates.
"Ignore" some apps don't allow you to ignore dupes, as some may know this is absolutely necessary sometimes.
Alerts that notify SF users when they are creating duplicates.
The actual support personnel and the support provided is very good, and they are typically very responsive to any request that come in. We have never had a bad support experience. All support has been based in America and have always been able to resolve any issues or problems that have come up. the automated call home feature works well.
We had DupeCatcher first, but did demo a few other similar products and decided to go with a different product due to the fact that they had a lot more features, customization, and excellent customer service.
Cost effective and performance were the main reasons why we took Quantum DXi. Software and cloud solution may be better for us right now. We are going to find some new ways to do backup and DR properly.
Any tool that can catch duplicates is something almost any CRM using company needs. So obviously this will always have a positive impact on a company.
I wouldn't say we had a negative impact but we were able to find tools that did what DupeCatcher does and them some with a higher price tag, but you get a lot more features, and in my opinion what you would want/need/expect out of a dupe catcher.
