The actual support personnel and the support provided is very good, and they are typically very responsive to any request that come in. We have never had a bad support experience. All support has been based in America and have always been able to resolve any issues or problems that have come up. the automated call home feature works well.
Cost effective and performance were the main reasons why we took Quantum DXi. Software and cloud solution may be better for us right now. We are going to find some new ways to do backup and DR properly.