Dropbox vs. SugarSync

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Dropbox
Score 8.2 out of 10
N/A
Dropbox is a cloud storage solution, equipped with features that help users to save time, improve productivity, and collaborate with others. Users can edit PDFs, share videos, sign documents, and collaborate with stakeholders without leaving Dropbox.
$9.99
per month
SugarSync
Score 5.8 out of 10
N/A
SugarSync is a cloud storage and backup solution designed for small businesses.
$7.49
per month
Pricing
DropboxSugarSync
Editions & Modules
Plus
$9.99
per month
Essentials
$18
per month
Business
$20
per month per user
Business Plus
$26
per month per user
Basic
Free
100 GB
$7.49
per month
250 GB
$9.99
per month
500 GB
$18.95
per month
Offerings
Pricing Offerings
DropboxSugarSync
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
DropboxSugarSync
Features
DropboxSugarSync
File Sharing & Management
Comparison of File Sharing & Management features of Product A and Product B
Dropbox
7.8
Ratings
7% below category average
SugarSync
9.4
Ratings
11% above category average
Versioning7.50 Ratings8.00 Ratings
Video files7.80 Ratings9.00 Ratings
Audio files7.90 Ratings10.00 Ratings
Document collaboration7.70 Ratings10.00 Ratings
Access control7.80 Ratings10.00 Ratings
File search7.60 Ratings9.00 Ratings
Device sync8.10 Ratings10.00 Ratings
Cloud Storage Security & Administration
Comparison of Cloud Storage Security & Administration features of Product A and Product B
Dropbox
7.9
Ratings
9% below category average
SugarSync
9.7
Ratings
11% above category average
User and role management7.80 Ratings10.00 Ratings
File organization8.10 Ratings9.00 Ratings
Device management7.90 Ratings10.00 Ratings
Cloud Storage Platform
Comparison of Cloud Storage Platform features of Product A and Product B
Dropbox
8.0
Ratings
6% below category average
SugarSync
10.0
Ratings
16% above category average
Performance7.50 Ratings10.00 Ratings
Reliability8.30 Ratings10.00 Ratings
Storage Reports8.20 Ratings10.00 Ratings
Best Alternatives
DropboxSugarSync
Small Businesses
SugarSync
SugarSync
Score 5.8 out of 10
IDrive Online Backup and Object Storage e2
IDrive Online Backup and Object Storage e2
Score 9.1 out of 10
Medium-sized Companies
Druva Security Cloud
Druva Security Cloud
Score 9.7 out of 10
Druva Security Cloud
Druva Security Cloud
Score 9.7 out of 10
Enterprises
Druva Security Cloud
Druva Security Cloud
Score 9.7 out of 10
Druva Security Cloud
Druva Security Cloud
Score 9.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
DropboxSugarSync
Likelihood to Recommend
8.0
(0 ratings)
10.0
(0 ratings)
Likelihood to Renew
6.7
(0 ratings)
9.0
(0 ratings)
Usability
7.5
(0 ratings)
-
(0 ratings)
Availability
6.7
(0 ratings)
-
(0 ratings)
Performance
6.0
(0 ratings)
-
(0 ratings)
Support Rating
7.4
(0 ratings)
10.0
(0 ratings)
Online Training
8.2
(0 ratings)
-
(0 ratings)
Implementation Rating
7.5
(0 ratings)
-
(0 ratings)
Configurability
6.4
(0 ratings)
-
(0 ratings)
Product Scalability
6.6
(0 ratings)
-
(0 ratings)
User Testimonials
DropboxSugarSync
Likelihood to Recommend
Dropbox is great for everyone. Data on a hard drive is no longer secure. Learned the hard way when a hard drive fried. It's great for families, students, artists, entrepreneurs, consultants, small businesses, startups, graphic designers, and photographers. Did I leave anyone out?
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As with all file sharing, remote teams - the combination of being able to work alongside colleagues - or remotely (including "on a plane" / without Internet) - but always have your files saved locally makes it very easy to adopt.
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Pros
  • Ensures documents are up to date, even with multiple users accessing the same documents.
  • I love that if a team member accidentally deletes a file, I can find it and restore it.
  • I like that I can edit from the web or have the app downloaded.
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  • Excellent transfer speed.
  • Able to synchronize multiple disjoint folders.
  • Excellent retention of deleted files. They can be restored by using their web interface.
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Cons
  • I’d like to be able to hover over an image/document and have it expand/enlarge without actually opening it
  • I’d love to see a carousel that lets me thumb through more quickly
  • I’m almost always in thumbnail view. I’d like to see them re-organize automatically when something is moved or deleted instead of leaving an empty space.
  • AI options for photo editing.
  • Easier pdf markups
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  • It’s a subtle but important difference in how it works because we have to manage the process a little bit more but it also means also SugarSync can possibly fit better into
  • your productivity work style, especially if you’ve got a really good system of file
  • management, stuff that you already use whereas in Dropbox, if you have a file system, management system you already use and you want to share those files, you have to move them into Dropbox which might break your system
  • SugarSync requires just a little bit more forethought.
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Likelihood to Renew
Even though it has its shortcomings, Dropbox is an exceptionally useful product for simple file sharing. It’s intelligent design and user-friendly interface have continued to facilitate project completion. However, as we expand, we will probably look to other solutions for storage and sharing as we undertake larger and more intensely collaborative projects
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1. Freemium model is the ideal marketing for an app like this. 2. Now their sync methods with Android are worse
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Usability
It works extremely well, and we have never had any issues with connecting or sharing files. It's very easy to use, and any team member can share, add, and delete files to a virtual drive. This is extremely helpful, and it's an amazing tool to use, ensuring everyone can connect and work together effectively.
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No answers on this topic
Performance
Dropbox is really useful, you can access any file from anywhere and you can upload and even edit files online, but, sometimes it can be slow. Downloading, uploading, and syncing is a bit slow, it can take several minutes. Furthermore, the search engine for large amounts of data can be slow too and it is not powerful.
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No answers on this topic
Support Rating
They immediately responded like in an example that I gave where one of our staff members accidentally deleted the whole Special Hope Network Dropbox, we immediately contacted Dropbox they walked us through the steps of how to retrieve the information and luckily enough we were able to retrieve the entire Dropbox and we have had back and forth with Dropbox on what to do when an employee leaves how to remove them how to add another employee.
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Customer service is amazing, they are always fast to respond and very helpful.
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Online Training
I did not personally take any training for Dropbox so I am self taught but I know when our Vice President selected Dropbox, he personally did do some training modules on it and I'm assuming it was very easy and simple to understand since he now acts like he is a pro at it!
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No answers on this topic
Implementation Rating
I needed to stay current in improving my daily operations. Dropbox
was suggested to me by a former colleague two-years ago and I've been using it just fine ever since.
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No answers on this topic
Alternatives Considered
I prefer the layout and visual aspect of Dropbox as it mirrors my files on my computer. I feel that I am more organized, and it's easier to find my files in Dropbox than it was with Google Drive.
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SugarSync has solid security. It uses AES 256-cycle to scramble your records extremely still and the TLS show to get them coming. I can open the actual document and I can work on it, save it, and now it’s the same on my notebook as it is in the sync in the Cloud and here on my desktop. So it works very simply and effectively from that perspective. Before I finish though, I do want to show you mobile access because mobile access is increasingly important for all of these different services that we’re talking about. For SugarSync, having access to our iPhone, iPad, or our Android device is also crucial. So here we see my iPhone is up and I’m going to go into my Productivity tab here
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Scalability
bc i think box.com is better and more affordable
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No answers on this topic
Return on Investment
  • I access my Dropbox account from anywhere—any computer, my smartphone —is very accessible while still secure.
  • I would like it to be more editable with existing projects. This could be just me.
  • I would like it to integrate better with other systems, such as email and Office.
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  • I've used it for 9 years, so the impact is definitely positive. It has enabled me to always feel confident that I won't lose my data.
  • At times when I have accidentally saved-over rather than saved-as, the versioning tool allows me to quickly find the old version and recover it.
  • The mobile application makes my data available to me at all times - increasing my ability to do business from anywhere.
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ScreenShots

Dropbox Screenshots

Screenshot of the action bar, that sits across the browser page can be used to record the screen, edit PDFs, upload files, create folders, get signatures, or send and track documents.Screenshot of Dropbox Replay, that lets collaborators leave frame-accurate feedback and markups directly on project files.Screenshot of Dropbox Capture, which can be used to take screen recordings, screenshots, and GIFs with one click and share them with a link.Screenshot of the interface where Dropbox lets users upload, edit, send, and sign PDFs in one place.