TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    DreamHost

    Score9.3 out of 10
    N/ADreamHost is a website hosting service with features such as managed VPS hosting, public cloud computing, and dedicated servers. Managed options include WordPress with the DreamPress upgraded service with staging and coaching, WooCommerce hosting, as well as dedicated server hosting.

    $3.95

    per month

    HostGator

    Score7.4 out of 10
    N/AHostGator, from Newfold Digital (formerly Endurance), is a web hosting service with WordPress hosting, VPS hosting, and dedicated hosting capabilities.

    $2.75

    per month

    Pricing
    DreamHostHostGator
    Editions & Modules
    Shared
    $3.95
    per month
    DreamPress
    $16.95
    per month
    Hatchling
    $2.75
    per month
    Baby
    $3.50
    per month
    Business
    $5.25
    per month
    Offerings
    Pricing Offerings
    DreamHostHostGator
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    DreamHostHostGator
    Considered Both Products
    Dreamhost
    Chose DreamHost
    I have used many different hosting platforms over the years. My personal favorite hosting environment is cPanel on a dedicated server. The DreamHost feature set falls right in the middle of most managed hosting platforms for me. It provides all the basic needs, but lacks …
    Incentivized
    Chose DreamHost
    Dreamhost is very flexible and you get a great product for what you're paying. It isn't as refined as Media Temple, but it works and you can manage and customize your websites as you need.
    Incentivized
    Chose DreamHost
    Dreamhost does really well when compared with other hosting services on the market. While its not the easiest nor the cheapest service out there, it offers a powerful set of tools for web developers and offers very good Drupal support. Its unlimited bandwidth plans are also …
    Incentivized
    Newfold Digital (Endurance + Web.com)
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    86%
    Would buy again
    6 Answers
    Delivers good value for the price
    No answers on this topic
    100%
    Delivers good value for the price
    6 Answers
    Happy with the feature set
    No answers on this topic
    86%
    Happy with the feature set
    6 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    83%
    Lived up to sales and marketing promises
    5 Answers
    Implementation went as expected
    No answers on this topic
    86%
    Implementation went as expected
    6 Answers
    Best Alternatives
    DreamHostHostGator
    Small Businesses
    SiteGround
    Score9.8 out of 10
    SiteGround
    Score9.8 out of 10
    Medium-sized Companies
    No answers on this topic
    No answers on this topic
    Enterprises
    AccuWebHosting.Com
    Score9.9 out of 10
    AccuWebHosting.Com
    Score9.9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    DreamHostHostGator
    Likelihood to Recommend
    7.0
    (10 ratings)
    6.9
    (19 ratings)
    Likelihood to Renew
    8.2
    (1 ratings)
    8.0
    (1 ratings)
    Support Rating
    10.0
    (1 ratings)
    7.8
    (5 ratings)
    User Testimonials
    DreamHostHostGator
    Likelihood to Recommend
    Dreamhost
    Dreamhost was previously a great web host with reliable service and top-notch features, but I can no longer recommend them. If you're looking for web hosting on a Linux platform (such as running PHP or platforms like Wordpress, Jooma, or Drupal), with simple pricing services, then this is the great service for you. One big downside is lack of phone customer support. This is especially frustrating because of their many issues the last few weeks, which aren't easily resolved or addressed by their team.
    Incentivized
    Read full review
    Newfold Digital (Endurance + Web.com)
    HostGator for email, domain and website hosting--delightful, 100% satisfied! Have always had ample capacity for company email needs, features work well. I have used it off and on for several organizations since 2011. HostGator website building is fairly straightforward, although I wouldn't recommend it for first-time web designing. The pluses on the HostGator website builder: great-looking themes, adequate webpage capacity, really cool scrolling capabilities, which trends well now. Easier than building a WordPress website from scratch, which can also be done for free in HostGator. I'd say it's limited compared to feature-rich WP, but it designs as nicely as Wix.
    Incentivized
    Read full review
    Pros
    Dreamhost
    • Customer service is industry-best. We've never had a problem that wasn't solved by them almost immediately.
    • Their dashboard is extremely easy to use and doesn't cause any confusion at all.
    • Their website speeds are good but not great. In an age when speed is important, they are good enough, especially for the price.
    • They have a great backup feature.
    Incentivized
    Read full review
    Newfold Digital (Endurance + Web.com)
    • The pricing is a big feature for this hosting company
    • Every three years when the hosting contract is coming to an end, they offer a reduced fee to upgrade your server plan, which is more cost effective than renewing at the regular rate for whatever plan you're currently using.
    • The customer service workers are professional and friendly.
    Read full review
    Cons
    Dreamhost
    • They could have better deploy solutions for not so experienced users
    • More integration with external services to automate some tasks
    • Better ways to track hosting performance
    • The user management could be easier to understand
    Incentivized
    Read full review
    Newfold Digital (Endurance + Web.com)
    • Support could be better, it takes a long time to connect with somebody
    • You need to pay extra for a backup you can rely on
    • SiteLock is sold separately, but did not help when we were hacked
    • Site seems to slow down from time to time
    Incentivized
    Read full review
    Likelihood to Renew
    Dreamhost
    We have every intention of staying with Dreamhost, but we are a tad concerned with the company's recent involvement in high profile litigation and controversial topics. While we don't take a position one way or another on what type of content they should host, one concern we have is that repeated attacks on their infrastructure have caused significant downtime during business hours for us, and that's something we'll have to take into consideration going forward.
    Incentivized
    Read full review
    Newfold Digital (Endurance + Web.com)
    Because we have in house technical support to compensate the lack of quality HostGator tech support, and because the price continues to be affordable the business is likely to continue using HostGator. They provide what the business needs and we have in house support to maintain it.
    Read full review
    Support Rating
    Dreamhost
    Whether we're calling in on the phone, live chatting or emailing, we get immediate high-quality, native English-speaking support. This cannot be overstated when it comes to hosting, because support tickets are usually time sensitive and high stress. I've always had great experiences with the limited times we've needed to use DreamHost support. We've dealt with support for many other providers and no one comes close to DreamHost.
    Incentivized
    Read full review
    Newfold Digital (Endurance + Web.com)
    While you will get support from HostGator, it seems to be a different level from 8-10 years ago. It may take 15-20 minutes to get someone on chat, and unless you follow up, I've found followup email support to take a couple of days. If you stick with it, though, you will get support, and I've never had a problem they couldn't help with.
    Incentivized
    Read full review
    Alternatives Considered
    Dreamhost
    We've tried a few other WordPress-specific hosts, as well as other shared hosting providers (Rackspace, WPEngine, and others). We have found that DreamHost gives the best balance of cost, performance, and features, for our needs. All vendors have their own pitfalls and shortcomings, and DreamHost isn't without its own, but it works for us.
    Incentivized
    Read full review
    Newfold Digital (Endurance + Web.com)
    I prefer HostGator over GoDaddy. HostGator does have better and more reliable customer support, and the user interface and user experience are overall much more friendly and easier to use. GoDaddy does have downtime associated with their hosting in my experience, but I have not experienced that with HostGator.
    Incentivized
    Read full review
    Return on Investment
    Dreamhost
    • The service can really be a positive value with its very solid performance and lack of downtime issues found with other services.
    • For those with limited hosting or web development knowledge, the service can be a challenge to fully utilize. Sometimes this may mean additional training.
    • The service also provides a number of expansion opportunities for growing with greater functionalities.
    Incentivized
    Read full review
    Newfold Digital (Endurance + Web.com)
    • Usage of resale options easily quadrupled the money I was spending on HostGator
    • Trust in the host has to be earned, and HostGator has not retained that for me -- it will be a while before I feel confident in their uptime again
    • Overall, HG has been a positive impact on my business as a web developer
    Incentivized
    Read full review
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