DonorDock vs. Ellucian CRM Advance

DonorDock's customer service team is excellent. From the initial contact with the sales team, through the onboarding process with the education team, to the data imports, everyone is very supportive, knowledgeable, and responsive. I couldn't be happier throughout the whole process. For example, when I was doing the data imports, Carolyn was very helpful. We had a virtual meeting, and she guided me through the steps. When I was importing the data on my own, some problems occurred, and she quickly identified the issue and helped me adjust my data for a successful import!

Incentivized

SAAS or managed cloud scenarios would be best for new customers. Managed cloud seems to be the trend with existing customers to keep current customizations in place. Current Ellucian customers with Colleague or Banner make the most sense in using CRM Advance. Data doesn't need to be sent to a third-party application.

Incentivized

• Easy to use, simple, fast
• Built in recommendations and notifications
• Easy reporting
• Online giving
• Affordable
• Simple to get started
• Scalable as we grow

• Easy to look up info on our students
• Shared across the campus and other campuses

Incentivized

• I can't think of any.

Incentivized

• Reporting capabilities are limited.
• Navigation is not very user friendly.

Incentivized

The platform is easy to use and the step-by-step instruction was helpful!

Incentivized

CRM Advance is very efficient and overall a great product. We have been using CRM for many many years with really no complaints. It fits our needs.

Incentivized

I’ve looked at nearly every other tool on the market, and DonorDock is my favorite right now, especially for smaller nonprofits. It is better because it has focused on making day to day tasks easy. I know a lot of friends dread using their other CRMs, but I actually like using DonorDock.

Choosing a system is a big decision, and you want to make the right one. No software is perfect, but this is the best one I’ve personally seen: DonorDock is not only easier to use, but it also has great features to retain donors better, and it is much more affordable than the other options out there. Would definitely recommend getting a demo and checking it out for yourself. http://www.donordock.com/donordock-demo

Bryant and Stratton College chose to use both these programs. They are both so efficient for our company

Incentivized

• Greater engagement across the organization with our CRM
• Greater engagement with donors.

• We are now able to do a more effective review of applicants and see overall trends of characteristics such as source locations. This helps to focus other efforts such as marketing to support those areas and increase others.
• There is now a full picture of the needs of our students. By being able to view information in a logical progression, trend data can be identified and reacted to.

Incentivized