Dokan vs. IBM Digital Commerce

Dokan is a multi-vendor marketplace. It is usually good for small mom-and-pop shops with less than 1000 items.

Incentivized

Websphere commerce is well suited if multiple sites are required based on geography, for branding, large customers. It is well suited for B2B model to handle different pricing and catalog filters for each business. It is not well suited if there are multiple external systems that drives the pricing an d promotions. WCS should be the master for pricing and promotion

Incentivized

• Intuitive back-end functions.
• User-friendly front-end interface.
• Bug fixes and improvements are done often and regularly.

Incentivized

• Scalability. Since WebSphere Commerce is based on WebSphere Application Server, it's fully scalable just like WAS.
• Support. Their support team is a pleasure to work with. They get back to you quickly and are knowledgeable of their product, so I learn a lot from them about things that are not covered in detail in their documentation.
• Robust. The software is robust once it's up and running since it depends on WAS.
• Sample store & sample data. It's really fast to get a store up and running based on the sample store & data they provided.

Incentivized

• Sign-up procedure could be more explanatory for vendors.
• Sign-up validations could be improved.
• Support for multi-currency and multilingual shops needs to be improved.

Incentivized

• It still uses EJBs, need to move to latest technologies for persistance
• Promotion module customizations needs to more easy
• Grouping of products based on the shipping methods/shipping dates etc functionality needs to be added

Incentivized

The scalability and various configurations of the product allows for a wide range of e-commerce site features. It provides a storefront to begin with so it helps with speeding up development.

Incentivized

Compared to other similar multi-vendor marketplace platforms, Dokan has much more features and easier to use and manage.

Incentivized

The support needs to be improved as some of the support representatives do not seem to understand the client's request and keep sending canned responses.

Incentivized

Compared to some other software that our clients have considered, a lot of them choose WebSphere Commerce because of the ability to scale easily. Some of our customers are coming from a PHP based ecommerce platform that doesn't allow them to scale up and they're hitting the limit of their ecommerce system

Incentivized

• Positive impact on small to medium shops.
• Needs good advertisement and features to get large shops to sign up.
• Needs more bulk product import and management features.

Incentivized

• We were able to roll out Commerce in record time thanks to a good understanding of the tool and our required processes.
• We were able to roll it out on several websites in quick secessions due to the platform's features.
• We were able to plan a solid road map given repeatable projects.

Incentivized