TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    DocuWare

    Score9.2 out of 10
    N/ADocuWare’s document management software delivers digital workflow and document control to boost productivity without the need for IT resources. Its cloud and on-premises products are presented as a best-fit solution for companies seeking to digitize, automate and transform key processes. DocuWare is headquartered in New Windsor, NY, and their solution is presented as a DCM, or lightweight ECM.

    $300

    per month

    PaperCut

    Score8.4 out of 10
    N/APaperCut Software headquartered in Melbourne offers their suite of print and output management solutions including PaperCut NG as well as embedded software to supply hardware integration.

    $425

    One Time Fee

    Pricing
    DocuWarePaperCut
    Editions & Modules
    Base
    $300
    per month
    Enterprise
    1,500
    per month
    Pro
    Contact sales team
    Large Enterpriser
    Contact sales team
    25 Users
    $425.00
    One Time Fee
    75 Users
    $605.00
    One Time Fee
    150 Users
    $840.00
    One Time Fee
    Offerings
    Pricing Offerings
    DocuWarePaperCut
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Best Alternatives
    DocuWarePaperCut
    Small Businesses
    M‑Files
    Score8.9 out of 10
    No answers on this topic
    Medium-sized Companies
    Esker
    Score10 out of 10
    No answers on this topic
    Enterprises
    Tungsten Capture
    Score8 out of 10
    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Ratings
    DocuWarePaperCut
    Likelihood to Recommend
    9.0
    (7 ratings)
    7.6
    (5 ratings)
    Likelihood to Renew
    9.0
    (1 ratings)
    -
    (0 ratings)
    Usability
    7.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    9.0
    (2 ratings)
    9.3
    (2 ratings)
    User Testimonials
    DocuWarePaperCut
    Likelihood to Recommend
    DocuWare
    We currently have a scenario where we print 1,000 documents per month, one for each resident. Because of DocuWare's ability to process barcodes, we dump that pdf to DocuWare and it files it into each resident's account. We then run scripting to add each of those documents to our cloud-based property management software. Saves having to process one document at a time per resident.
    Incentivized
    Read full review
    PaperCut Software
    PaperCut has replaced our pharos system which was a huge project. PaperCut manages all of our printers extremely well and does have lots of options for setting them up the way you want to.
    Incentivized
    Read full review
    Pros
    DocuWare
    • OCR is very good
    • Support
    • Ease of use
    Incentivized
    Read full review
    PaperCut Software
    • Schedule print jobs.
    • Environmentally friendly.
    • History recall.
    Incentivized
    Read full review
    Cons
    DocuWare
    • No active directory integration, this doubles up user management.
    • No Outlook integration. Would be nice to be able to interact with Docuware from email.
    • No mobile application. We have many remote users that would benefit from this.
    Incentivized
    Read full review
    PaperCut Software
    • Integration with Google Cloud Print never really worked for us.
    • Sometimes the job log reports are hard to follow.
    • The PaperCut application sometimes requires a machine reboot when connection to the print server is lost.
    Incentivized
    Read full review
    Likelihood to Renew
    DocuWare
    Docuware has become a vital part of our organization.
    Incentivized
    Read full review
    PaperCut Software
    No answers on this topic
    Usability
    DocuWare
    Fairly intuitive for average users.
    Incentivized
    Read full review
    PaperCut Software
    No answers on this topic
    Support Rating
    DocuWare
    We use a third-party company to assist in the support process, and they have been great to work with. Quick turn around on issues and almost immediate communication concerning support tickets. They are more than willing to consult with our IT partners as well, which is a must for our business.
    Incentivized
    Read full review
    PaperCut Software
    The user community for PaperCut is smaller than other products we use in HR, IT, marketing and project management. We had an account manager assigned to us. Whenever we had any issues we would email him. The account manager was acting as an interface with the developers and other teams. The response times were reasonable.
    Incentivized
    Read full review
    Alternatives Considered
    DocuWare
    Managing documents and processes are very similar. The added value of Docuware Cloud is seen in the administrative management and the investment cost.
    Incentivized
    Read full review
    PaperCut Software
    Print Audit is a similar set-up that boasts about server-based architecture and how they are using a reputable and current business model (you can google the articles to see the propaganda), but ultimately it falls short when compared to PaperCut. PaperCut is just easier to use once everything has been installed. You don't even think about it anymore and it becomes part of your entire computer, which is exactly what I want when printing. This is something that is a no-brainer and doesn't get in my way. Print Audit got in my way and wasn't worth the hassle.
    Incentivized
    Read full review
    Return on Investment
    DocuWare
    • Allowed us to do multiple hours less data entry per client/per week.
    • ROI very quickly.
    • Package is customizable so you can scale as needed.
    Incentivized
    Read full review
    PaperCut Software
    • Cost effective
    • Better managing of costs to print.
    Incentivized
    Read full review
    ScreenShots