PaperCut Software headquartered in Melbourne offers their suite of print and output management solutions including PaperCut NG as well as embedded software to supply hardware integration.
PaperCut is well suited in an environment where paper usage is overdone. In the marketing and advertising industry, lots of paper is wasted due to visual usage like presentations of client show-casings. It is less appropriate for a workplace that only uses digital work rather than any print. Otherwise very useful.
We use a local company to support our PaperCut implementation. They have been fantastic with any request we've had over the years. For the most part the issues we have had were simple enough and were often solved by a driver or application update. PaperCut has been nothing less than reliable.
The biggest ROI impact would be that we are saving money every year by printing less and less.
As part of moving towards this centralized model, we no longer purchase new printers.
The only negative was the initial push back from users that have been printing to local printers for years and years. This is something that will obviously go away over time.
