DocuWare’s document management software delivers digital workflow and document control to boost productivity without the need for IT resources. Its cloud and on-premises products are presented as a best-fit solution for companies seeking to digitize, automate and transform key processes. DocuWare is headquartered in New Windsor, NY, and their solution is presented as a DCM, or lightweight ECM.
$300
per month
Laserfiche
Score 8.2 out of 10
N/A
Laserfiche has two main editions: Rio and Avante: Laserfiche Rio is designed to meet the needs of large organizations that have more than 100 users. It combines content management functionality with business process management (BPM), security and auditing, unlimited servers and a thin-client interface. Add-ons include records management functionality, public Web portals and production-level document capture and processing.
Laserfiche Avante is an ECM suite for small to medium organizations with…
$540
per year per user
Pricing
DocuWare
Laserfiche
Editions & Modules
Base
$300
per month
Enterprise
1,500
per month
Pro
Contact sales team
Large Enterpriser
Contact sales team
Starter
$540
per year per user
Starter
$600
per year per user
Professional
$710
per year per user (starts at 10 users)
Professional
$830
per year per user (starting at 5 users)
Business
$830
per year per user (starts at 25 users)
Business
$950
per year per user (starting at 25 users)
Enterprise
Custom
Offerings
Pricing Offerings
DocuWare
Laserfiche
Free Trial
Yes
Yes
Free/Freemium Version
No
No
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
No setup fee
No setup fee
Additional Details
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More Pricing Information
Community Pulse
DocuWare
Laserfiche
Features
DocuWare
Laserfiche
Enterprise Content Management
Comparison of Enterprise Content Management features of Product A and Product B
DocuWare
-
Ratings
Laserfiche
8.5
Ratings
7% above category average
Content capture & imaging
00 Ratings
9.00 Ratings
File sync, storage & archiving
00 Ratings
8.00 Ratings
Document management
00 Ratings
8.50 Ratings
Records management
00 Ratings
9.00 Ratings
Content search & retrieval
00 Ratings
8.50 Ratings
Enterprise content collaboration
00 Ratings
8.00 Ratings
Content publishing & creation
00 Ratings
8.50 Ratings
Security, risk management & information governance
We can use Docuware Cloud as a checks and balances program for our application processing in our data department. This is a time saver and allows us to access information at our multiple locations, as well as we have clients in various states. We can assign documents to others throughout the processing of applications, and this has allowed us to keep better track of our documentation with clients.
Laserfiche is perfect for businesses that need a place to appropriately store their documents digitally and want an environment to grow from. Adding Laserfiche Forms helps grow a business' ability to process their work and reach their customers easier. Laserfiche could be used for all sizes of businesses but may not be as worth it for very small businesses.
It's very good at giving a wide range of options for importing and exporting data, the Windows Client software alone can pull files from a windows folder, has a software printer to print documents into Laserfiche instead of to paper, has Office integration, the ability to pull photos from cameras, and has a scanner component.
Laserfiche Workflow is an automation tool that is very flexible and powerful, and allows a wide range of options for automating document flows and procedures.
Laserfiche is very good at communicating with other systems, though some systems, like big iron minicomputers, take some extra work and effort. Setting up integrations with SQL server databases are as simple as any complex IT procedure can get.
We plan on renewing Laserfiche for the coming year but also have been considering a scanning and document management solution that can be purchased from our new accounting system company, we are implementing the accounting system this year. It will be a couple years before we make a decision to stay with Laserfiche or change.
It has an intuitive design that feels very natural to any user that has ever used Outlook or Windows Explorer. There are multiple ways to perform every action in order to help users with various software experiences find the shortcuts and actions they seek quickly and effectively.
I am very satisfied with Laserfiche. I have found that certain larger jobs may are slow. This may also be related to our infrastructure environment. We have been able to tune Laserfiche to increase performance on larger jobs.
Performance, of course, is largely dependent on the underlying environment. Laserfiche does its part with multi-threading, taking advantage of multi-core servers on scanning, workflows, and bots. A SQL-Server back-end is suitable for small to medium-sized company, but may not scale to large, where Oracle would be the better choice. Workflows can be poorly written and perform recursive work slowing down the system. It's better to run batch type workflows at night when possible.
We use a third-party company to assist in the support process, and they have been great to work with. Quick turn around on issues and almost immediate communication concerning support tickets. They are more than willing to consult with our IT partners as well, which is a must for our business.
I have never had to wait for help from Laserfiche. If I cannot find the answer online, I can easily send an email to a customer support representative. I have always been helped the same day and my questions have always been resolved. The Empower conference is always a great learning opportunity and the online resources and webinars are top-notch.
Easily accessible 24/7 so am able to complete courseware whenever time allows: Commute to work; waiting for friends or family; at night while relaxing [with a delicious glass of wine!]; whenever and wherever time and circumstances permit. Courseware is well written and presented in an easy to follow and understand format.
We actually moved from DocuWare to Plate IQ because Plate is restaurant specific and shares many item codes, SKU #'s, etc from major vendors. However, we continue to use DocuWare for other data management because it was so useful to us while we used it for AP.
Laserfiche is a much more focused product that simply and accurately fills our need for routine reporting and record keeping. By taking time to work on the design of the form you can anticipate the user's needs and possible areas where further explanation may be required. By prefilling the most likely/desired report responses you can greatly reduce the amount of time a user spends completing each report.
The centralized repository of digitized documents allows users from different departments to collaborate and use the same documents, effortlessly and seamlessly. This has been a tremendous value to organizational efficiency and accuracy.
Business Process Automation has increased the capacity of a fixed workforce. By reducing the workload of individuals on repetitive tasks, it allows them to work on higher-value tasks.
Business Process Automation increases accuracy as well by defining a clear process with forms, emails, and document routing on each step. This leads to greater worker productivity.
