DocuWare vs. excentia Admin Tools for Jira

We currently have a scenario where we print 1,000 documents per month, one for each resident. Because of DocuWare's ability to process barcodes, we dump that pdf to DocuWare and it files it into each resident's account. We then run scripting to add each of those documents to our cloud-based property management software. Saves having to process one document at a time per resident.

Incentivized

It is very useful for to make customer-focused decisions and it's very easy and intuiting to configure and create a new project and manage issue and track them easily in a single board and it has been very essential for streamlining workflows and improve team productivity and thus help in over all productivity. I highly recommend Admin Tools for Jira.

Incentivized

• OCR is very good
• Support
• Ease of use

Incentivized

• Keep track of work
• Allow us to prioritise specific work
• Understand who is doing what

Incentivized

• No active directory integration, this doubles up user management.
• No Outlook integration. Would be nice to be able to interact with Docuware from email.
• No mobile application. We have many remote users that would benefit from this.

Incentivized

• I would love the more integration of Jira and bitbucket so we get more flexibility
• Sometimes Admin Tools for Jira gets server issue and its hard to access
• Overall its is a very good product and I enjoy using it

Incentivized

Docuware has become a vital part of our organization.

Incentivized

Fairly intuitive for average users.

Incentivized

Great add on features to the existing tool. Could use more features like time tracking which is available on other tools.

Incentivized

We use a third-party company to assist in the support process, and they have been great to work with. Quick turn around on issues and almost immediate communication concerning support tickets. They are more than willing to consult with our IT partners as well, which is a must for our business.

Incentivized

Managing documents and processes are very similar. The added value of Docuware Cloud is seen in the administrative management and the investment cost.

Incentivized

Shortcut is a lot more friendly that Admin Tools for Jira in my view. I have used it in my previous roles and can easily weigh up the benefits. The top one is simplicity. Easy, quick and automated. That's what you want admin to be. Less admin, more software development would be ideal.

Incentivized

• Allowed us to do multiple hours less data entry per client/per week.
• ROI very quickly.
• Package is customizable so you can scale as needed.

Incentivized

• No impact on numbers, however, it has made working on Jira easier for both admins and the users

Incentivized