TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Discord

    Score8.3 out of 10
    N/ADiscord is an app designed to connect users with communities over voice, video, and text chat, via Discord servers, a gaming and game industry oriented app for growing communities around video games and allowing developers to communicate with their customer base; the app may yet also be used for business communications of other kinds.

    $4.99

    per month

    Microsoft Teams

    Score7.7 out of 10
    N/AMicrosoft Teams combines video conferencing software with team collaboration tools. The communications platform allows MS Office users to conduct conference calls and share files via SharePoint, and join or initiate a group chat.

    $4.80

    per month per user

    Pricing
    DiscordMicrosoft Teams
    Editions & Modules
    Discord Nitro
    $0
    Discord Nitro Classic
    $0
    Microsoft Teams Essentials
    $4.80
    per month per user
    Microsoft Teams Enterprise
    $5.25
    per month (paid yearly) per user
    Microsoft Teams Enterprise
    $5.25
    per month per user
    Microsoft 365 Business Basic
    $7.20
    per month per user
    Microsoft 365 Business Standard
    $15
    per month per user
    Offerings
    Pricing Offerings
    DiscordMicrosoft Teams
    Free Trial
    NoYes
    Free/Freemium Version
    YesYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—Discounts are available for non profit organizations.
    More Pricing Information
    Community Pulse
    DiscordMicrosoft Teams
    Considered Both Products
    Discord
    Chose Discord
    The vast array of free features on Discord right out of the box makes it a stand-out in pricing from other chat platform options. Discord works phenomenally if you want a chat platform that is free, quick to set up, and very flexible in the ways you can start using it. It …
    Incentivized
    Chose Discord
    Slack`s free version doesnt save the conversations history, there is no voice channels, it doesnt bring people together with all the incentives for interaction like Discord have.
    Incentivized
    Chose Discord
    Not great, I would say overall the Teams suite has been very integrated into email, calendar, etc. Slack is about the same as Discord except I found it easier to access via my mobile phone. Now with teams on my mobile that is integrated into our whole organization I can simply …
    Incentivized
    Chose Discord
    It is more powerful than the other applications mentioned. It works without bugs and is more widely used
    Incentivized
    Chose Discord
    Discord is generally very simple and easy to get started using, but still offers a great deal of customization and features. Furthermore, third party features and plentiful and well supported. On top of that, the amount of usability you get for the price is absolutely …
    Incentivized
    Chose Discord
    Approachable - easy to log in, either through email or through the use of their QR Code system through your mobile device

    Video is seamless
    Incentivized
    Chose Discord
    Discord allows you to organize communication between many people, while not "mixing everyone together", but dividing them into appropriate groups. Thanks to the ability to work through the browser, Discord is easy to use on any device, without the need to install additional …
    Incentivized
    Chose Discord
    Discord offers the most efficient way to onboard new users when we need to communicate quickly and via text and/or voice.
    Incentivized
    Microsoft
    Chose Microsoft Teams
    MS Teams is the worst as compared to other tools in the market. Slack, Discord are way way better than MS Teams. I believe way more advanced than MS Team could ever achieve. I am really not sure how this trashy and buggy tool manage to get 8/10 on this platform. Shame.
    Incentivized
    Chose Microsoft Teams
    Skype Business and Discord are both products that I have used. Skype worked well for chatting and sharing files between users, although it was a little more simplified. Discord was similar to Skype, except functioned more like a forum with groups that were able to chat and …
    Incentivized
    Key User Insights
    Would buy again
    94%
    Would buy again
    30 Answers
    89%
    Would buy again
    201 Answers
    Delivers good value for the price
    100%
    Delivers good value for the price
    31 Answers
    94%
    Delivers good value for the price
    180 Answers
    Happy with the feature set
    94%
    Happy with the feature set
    30 Answers
    90%
    Happy with the feature set
    202 Answers
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    24 Answers
    91%
    Lived up to sales and marketing promises
    115 Answers
    Implementation went as expected
    96%
    Implementation went as expected
    27 Answers
    92%
    Implementation went as expected
    139 Answers
    Features
    DiscordMicrosoft Teams
    Project Management
    Comparison of Project Management features of Discord and Microsoft Teams
    Feature
    Discord
    8.2
    23 Ratings
    7% above category average
    Microsoft Teams
    4.2
    192 Ratings
    59% below category average
    Task Management8.48 Ratings4.9147 Ratings
    Gantt Charts9.01 Ratings3.276 Ratings
    Scheduling8.06 Ratings3.9162 Ratings
    Workflow Automation7.05 Ratings3.8101 Ratings
    Mobile Access9.221 Ratings5.3184 Ratings
    Search8.719 Ratings4.2169 Ratings
    Visual planning tools7.04 Ratings4.1118 Ratings
    Communication
    Comparison of Communication features of Discord and Microsoft Teams
    Feature
    Discord
    7.9
    23 Ratings
    0% above category average
    Microsoft Teams
    5.8
    201 Ratings
    31% below category average
    Chat9.523 Ratings5.6200 Ratings
    Notifications9.222 Ratings5.1199 Ratings
    Discussions9.523 Ratings5.4187 Ratings
    Surveys8.014 Ratings4.7112 Ratings
    Internal knowledgebase9.112 Ratings4.1122 Ratings
    Integrates with GoToMeeting10.02 Ratings6.547 Ratings
    Integrates with Gmail and Google Hangouts4.01 Ratings5.743 Ratings
    Integrates with Outlook4.01 Ratings9.1156 Ratings
    File Sharing & Management
    Comparison of File Sharing & Management features of Discord and Microsoft Teams
    Feature
    Discord
    7.7
    22 Ratings
    2% below category average
    Microsoft Teams
    4.7
    186 Ratings
    50% below category average
    Versioning6.89 Ratings4.8130 Ratings
    Video files7.222 Ratings4.2158 Ratings
    Audio files6.721 Ratings4.7160 Ratings
    Document collaboration6.510 Ratings5.7173 Ratings
    Access control8.212 Ratings5.0156 Ratings
    Advanced security features7.69 Ratings3.7117 Ratings
    Integrates with Google Drive10.01 Ratings5.353 Ratings
    Device sync8.312 Ratings4.4132 Ratings
    Best Alternatives
    DiscordMicrosoft Teams
    Small Businesses
    Flock
    Score9.1 out of 10
    Flock
    Score9.1 out of 10
    Medium-sized Companies
    Microsoft Viva Engage
    Score7.9 out of 10
    Microsoft Viva Engage
    Score7.9 out of 10
    Enterprises
    Google Keep
    Score9.9 out of 10
    Google Keep
    Score9.9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    DiscordMicrosoft Teams
    Likelihood to Recommend
    8.1
    (23 ratings)
    5.5
    (278 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    3.7
    (9 ratings)
    Usability
    8.0
    (2 ratings)
    5.3
    (62 ratings)
    Availability
    -
    (0 ratings)
    9.0
    (1 ratings)
    Performance
    -
    (0 ratings)
    8.0
    (1 ratings)
    Support Rating
    9.2
    (3 ratings)
    8.3
    (113 ratings)
    Implementation Rating
    -
    (0 ratings)
    10.0
    (1 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    6.3
    (7 ratings)
    Product Scalability
    -
    (0 ratings)
    10.0
    (1 ratings)
    Professional Services
    -
    (0 ratings)
    7.0
    (7 ratings)
    User Testimonials
    DiscordMicrosoft Teams
    Likelihood to Recommend
    Discord
    Discord works phenomenally if you want a chat platform that is free, quick to set up, and very flexible in the ways you can start using it. It doesn't require a complex set of logins for different servers and confusion about adding new members, or tough pricing right out of the gate. If you prefer to view full conversations all in one place without them "splintering" off into branches that are missed, Discord works great for this. All in all, Discord is great for startup companies or lean working companies, but it does not lend itself as well for larger, traditional "corporate" enterprises.
    Incentivized
    Read full review
    Microsoft
    Positive: The virtual workspace created for a work team within the same company, for the resemblance of information and communications in one place.Negative: The access for members of a non-profit organization who have external emails from the host but need the same access as an internal person since their volunteer work is part of the very core of the federation.
    Incentivized
    Read full review
    Pros
    Discord
    • One to many Communications to ensure that we can quickly get messages out when we have to.
    • Quick polling of questions and issues
    • The ability to gate channels so we can focus on folks that we know are stakeholders gives them an added feeling of belonging and that they have a say in the direction of projects.
    Incentivized
    Read full review
    Microsoft
    • Virtual meetings - ease of set up and execution
    • File sharing! We build channels for projects, and being able to invite only project members is huge!
    • Peer-to-peer communications - being able to "ping" one of my colleagues, either text, video or call-only, on-demand, is what runs our business.
    Incentivized
    Read full review
    Cons
    Discord
    • Better volume balancing between members on a call.
    • More customizability of the notification sound for each server. It would be nice to set each of my important servers with a different notification sound.
    • More expansive note section when you view another user's profile. I'd like to be able to contain more information there in a more organized way.
    Incentivized
    Read full review
    Microsoft
    • The feature of notifications in the mobile application could be improved. Sometimes notifications of different teams are not visible and are only visible when the application is opened.
    • It uses lots of computational resources while running and thus, slows down the system sometimes.
    • It allows a few channels per team. The number of channels could be increased for better productivity.
    Incentivized
    Read full review
    Likelihood to Renew
    Discord
    No answers on this topic
    Microsoft
    Microsoft Teams is included with our Office 365 subscription and we have no intention of migrating off of Office 365 and Microsoft products. Since Microsoft Teams is included for free with our Office 365 subscription, and since we enjoy all the features, benefits, and functionality, there is no question that our team will continue to use the product
    Incentivized
    Read full review
    Usability
    Discord
    It just works, and works well. Very rarely does anything go wrong, and I can't remember the last outage (sure there's been some but very rare and not something I even think about or worry about). Desktop clients, web access, mobile clients - the lot. Very happy with our easy it is to use.
    Incentivized
    Read full review
    Microsoft
    User experience has been much better than the previous Skype for Business app. It has an easy-to-use interface with persistent chats. The search feature is very fast and useful. MS Teams has mostly focused on Collaboration and team building features which are very useful for organizational communications. Since Teams is accessible from multiple platforms like Laptop, Desktop, Mobile phones, etc it has been very convenient from a Mobility perspective.
    Incentivized
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    Reliability and Availability
    Discord
    No answers on this topic
    Microsoft
    Rare, but outages do happen
    Incentivized
    Read full review
    Performance
    Discord
    No answers on this topic
    Microsoft
    Sometimes about once a week I get a message that says "Sorry, there seems to be something wrong". But it goes away in a few minutes.
    Incentivized
    Read full review
    Support Rating
    Discord
    There is plenty of online documentation and knowledge base articles. As well as having an open API to be able to tie it into other products makes it a really viable solution for any business. I have never had to contact support, any questions which I have need answered can be found in the documentation,
    Incentivized
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    Microsoft
    Using Microsoft Teams has resulted in much faster business communications with both co-workers and consultants. There has been little need for support with this software as the interface is very intuitive and the product is overall very well designed. We did encounter an issue with the built-in phone service, however, this was quickly resolved by the support team.
    Read full review
    Implementation Rating
    Discord
    No answers on this topic
    Microsoft
    I find everything I need for my day-to-day work.
    Incentivized
    Read full review
    Alternatives Considered
    Discord
    I like Slack for more professional settings, but Discord is excellent for casual groups, especially when a few people do not have iPhones. They're very similar, but I think there are a lot of Discord features I don't take advantage of, mainly because there seems to be so much in the sidebar that overwhelms me a bit.
    Incentivized
    Read full review
    Microsoft
    Our company and IT department previously used Skype for our communication needs. Skype was not dependable in my opinion, because it seems each time I used it during a call and/or a meeting, I and several other team members would get disconnected more than once. This caused a great interruption of our meeting, caused team members to have to ask others to repeat themselves and caused a general lack of interest in employee attendance during meetings.
    Read full review
    Contract Terms and Pricing Model
    Discord
    No answers on this topic
    Microsoft
    Honestly, this tool is worth every penny. Yes, it's not free and you pay for the quality of services and the license. But the ROI and the benefits are all there. Also, the renewal, negotiation, and contract terms are all very well explained by our Microsoft account manager, and she's a charm.
    Read full review
    Scalability
    Discord
    No answers on this topic
    Microsoft
    It does not appear to have a limit to how many teams and employees we can have using it
    Incentivized
    Read full review
    Professional Services
    Discord
    No answers on this topic
    Microsoft
    I used Skype for Business to take calls, hold conferences, and provide remote assistance to users. Microsoft Teams, on the other hand, is superior to Skype for Business in my opinion. My job entails a lot of screen sharing.
    Read full review
    Return on Investment
    Discord
    • Discord has allowed us to connect to students when typical email & text would not work.
    • Discord has allowed easy creation and communication for small group leaders and their students.
    • Discord is free and so many students have access to it.
    Incentivized
    Read full review
    Microsoft
    • I'm not sure I can point to a specific ROI, but it has improved our ability to communicate and work more effectively together.
    • It's also nice to have records of every interaction, photo, and document that has been shared. Less chance of something completely disappearing.
    Incentivized
    Read full review
    ScreenShots