DISA Global Solutions vs. SkillSurvey, now part of the iCIMS Talent Cloud

DISA Global Solutions has great customer service response times and their representatives are knowledgeable. We did have a special case where the candidate had a couple of names and the Social Security Administration was not able to confirm his Social Security Number. It took DISA Global Solutions a couple of attempts to get this completed, but the representative was communicative and knowledgeable.

Incentivized

SkillSurvey really is great for reference checks and how to communicate with the contacts provided. It's a great way to easy view the reports, ensure that someone is not filling out their own reference information, and being able to contact passive candidates that have interest in your organization. The templates are easy to generate once you use them a couple times.

Incentivized

• Results in a timely manner.
• Customer service department is knowledgeable.
• Online platform is user friendly.

Incentivized

• Ease of use
• Quick turnaround of results
• Clear and valuable feedback from references
• Variety of types of reference checks based on job descriptions

Incentivized

• The all reports screen, it would be useful to have them sorted by most recent at top automatically.
• The Form SSA-89 instructions should be clear that it must be hand-signed and electronic signatures are not allowed.
• The SSN Address Trace should be communicated more often to the company that it isn't being completed. Sometimes the pre-employment screening is pending for a couple of days when this is the only step missing because the candidate is not answering/responding. We need these candidates to start quickly and the few days the report is pending can affect us.

Incentivized

• Customizability is lacking, you have to choose from job titles that are already stored in the tool. Some clients don't like this.
• There is no option for someone to opt to do the reference via phone, this could prevent someone from completing the reference.

Incentivized

DISA Global Solutions platform is user-friendly on the candidate and company sides. There can be improvement on the All Reports screen where the reports are listed by date with the most recent at top. Also, the pending pre-employment reports that are waiting on the signed Background Consent form and the Form SSA-89 take a few clicks to get to. There should be an easier way to see the pending pre-employment screens that are awaiting forms.

Incentivized

Support is excellent. I have always received swift and efficient assistance.

Incentivized

DISA Global Solutions has the fastest turnaround time and customer service compared to Checkr and HireRight. DISA Global Solutions has customizable options in creating packages specific to certain roles and management levels. The users don't have any issues when filling out their portions of the pre-employment screenings with DISA Global Solutions. As a company representative, DISA Global Solutions is overall the easiest platform to use, customize and is responsive.

Incentivized

I've used a few other reference checking vendors, as well as have references completed through background checking vendors, and our company even tried to create our own reference tool. SkillSurvey is the best we've used yet. They gather the greatest percentage of references, quickly, and with the least amount of "technical issues". Again, the leads are also a bonus.

Incentivized

• DISA Global Solutions has had a positive return on investment on our business as it's mainly quick process. It takes an average of 4 days before we get the completed pre-employment report.
• We do have a few cases were it takes longer than 4 days, but that is due to pre-employment drug screenings and the lab delays.

Incentivized

• The feature to ask references if they would like to be contacted to no prove to be useful or worth the added expense.
• Cannot bulk files
• Quick turnaround time, which is helpful in picking candidates

Incentivized