DialSource vs. Eleveo

DialSource

DialSource

5 Reviews and Ratings

Eleveo

Eleveo

26 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
DialSource	Score 10.0 out of 10	N/A	DialSource helps customer-facing teams have better conversations. DialSource is an enterprise software company that provides software to businesses to make, receive and manage customer-facing communications. DialSource’s applications for Salesforce and Microsoft Dynamics CRM are designed to automate recurring sales and service tasks, eliminate manual activity logging and streamline CRM management; while…	N/A
Eleveo	Score 10.0 out of 10	N/A	Eleveo (formerly ZOOM International) solutions protect a business by recording contact center interactions like service requests, outbound sales, financial or healthcare transactions, providing solutions for privacy and regulatory requirements, and by capturing customer experience. Eleveo provides 100% global recording coverage in the cloud, on-premise, or in hybrid architecture with a fully Native Cloud WFO suite.	N/A

Pricing

DialSource

Eleveo

Editions & Modules

No answers on this topic

No answers on this topic

Offerings

Pricing Offerings
DialSource	Eleveo
Free Trial
No	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

Required

No setup fee

Additional Details

Please contact us to learn more and review pricing options for your organization.

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More Pricing Information

Community Pulse
	DialSource	Eleveo

Best Alternatives
	DialSource	Eleveo
Small Businesses	Salesflare Score 6.0 out of 10	8x8 Contact Center Score 7.5 out of 10
Medium-sized Companies	Lead411 Score 9.1 out of 10	Zoom Contact Center Score 8.3 out of 10
Enterprises	Dialpad Sell Score 9.5 out of 10	Calabrio WFM Score 8.5 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	DialSource	Eleveo
Likelihood to Recommend	9.6 (0 ratings)	8.4 (0 ratings)
Support Rating	10.0 (0 ratings)	10.0 (0 ratings)

User Testimonials
	DialSource	Eleveo
Likelihood to Recommend	A software that I highly recommend. We all managed to learn how to use it and in a short time we were already increasing the number of daily calls handled. Customers also increased and the performance of the agents increased by 100%, and that is why we did not change our call software. Incentivized Andres Pirela Loyo Director of Residential Sales Read full review	Zoom management suite is well suited for companies that have enforced call center optimization software previously. Coming from other software, Zoom makes the transition very smooth. But, if a call center software has never been used in a workplace, I feel like this isn't the place to start. There is a pretty steep learning curve. Incentivized Bailey Testerman Communications Director Read full review
Pros	Helps with dialing pre-set client lists. Helps create a clear handoff between team members due to automated profile documentation. Incentivized Mark Coffman Senior Mortgage Loan Officer Read full review	Screen share software from other programs for others. Volume control where I can share videos without the consequences of breaking audio or bad buffering. A great camera where I can show myself and others without any evidence of bad camera or statics. Incentivized Miracle Achebe Student Office Assistant Read full review
Cons	I would like to see the inclusion of being able to not only record the call, but the transcript of the call, to have more control. Integrations with social networks and other channels would be very important to not depend on other software. It is not as intuitive and easy to use at first as I would like so that all employees can quickly start using it. Incentivized Andres Pirela Loyo Director of Residential Sales Read full review	I would like to be able to have a real-time translation tool available for clients who do not speak the same language. This would greatly help direct interaction with the client. Incentivized Kristin Butcher Wester Human Resources Specialist Read full review
Support Rating	If I have an issue with the interface between Salesforce.com and Dialsource, usually the Support team is reaching out to me to let me know the connection between the two programs has been altered or disconnected before I even get a chance to realize it myself. Incentivized Mark Coffman Senior Mortgage Loan Officer Read full review	At the moment there is no reason to use the ZOOM support. Incentivized Verified User Anonymous Read full review
Alternatives Considered	DialSource Telephony is way better than the others: no delay, no static, clear consistent voice quality. Incentivized Rob Morris Director of Inside Sales Read full review	ZOOM Quality Management Suite has better stability and is more user-friendly. ZOOM Quality Management Suite has better auditing features when trying to assess the performance of the users. My personal impression is that Zoom Quality Management uses less bandwidth than its competitors thus making it easier to interact with the tools we use on a day-to-day basis. Incentivized Verified User Anonymous Read full review
Return on Investment	Thanks to DialSource we have been able to improve the performance of our employees and serve more customers in less time. The staff has learned to efficiently use all channels of communication with customers and provide them with timely responses to their requests. Incentivized Cilia Flores Head of Community Read full review	Through this software the reports generated are clean and easy to understand. Amazing data quality management solution. Excellent data integration platform. Collaboration and easy communication tool. Incentivized Hannah Caleb Quality Engineer Read full review
ScreenShots	DialSource Screenshots