Dialpad Support vs. TelebuHub

I think the Dialpad Support provides a great way to speed up calls being directed to the right department but also provides the added safety of detailed information so that calls are not lost in the shuffle. The ability to better educate new folks on how to route calls and take some of the note-taking about who is calling and why off their plate is great.

Incentivized

We have benefited a lot from this software that seems very complete and helps us to receive many more calls daily, customers are much more satisfied because they are served more promptly and efficiently and the performance of workers is increased. It is one of the best customer service software we have used.

Incentivized

• Receiving calls without any lags
• Tracking missed calls
• Gives full access of the Queue
• List of calls with Customer Number
• Best part is List of calls shows with Customer Name
• Access to Voicemails
• Viewing at any messages
• Sending messages to the customers

Incentivized

• It has a very easy-to-use control panel, where all of us agents have been able to adapt easily.
• The integration with the CRM allows us to visualize and track customers with a complete history of their calls and orders.
• It has excellent and easy call routing, where we can place each call with the right agent, and answer calls according to priority and waiting time.

Incentivized

• Live Dashboard should show more Bigger text otherwise agent cannot see by big monitors located in office!
• Waiting for Dialpad Ai which will never available in Japan
• Never understand the call journey who hung up the phone
• When PC shut down, agent should be Off duty but still Available and call rings.
• Support chat use weird Japanese
• Never provide update information beforehand which sometime make confusion and troubles that Google cloud platform made

Incentivized

• Could use a mobile app, since the website performance is poor on mobile
• More social media listening should be added

I cannot think of one single reason we would stop using Dialpad. There has been too much positive feedback from our staff as well as the ease of use and training for new hires is big incentive to renew. We've looked at other VoIP products and price versus feature set is overwhelmingly in favor of continuing to use Dialpad.

It's a great tool for our department! We're still trying to figure out how to best utilize all of the capabilities and have not yet explored all it can do. So far, we love it, but know there's more it can do!

Incentivized

I have never contacted support.

Incentivized

Dialpad is so much better than Sisco. Oh my, when I had to use that there were always major outages. At the time i worked for a phone company that was based off of commission so once Sisco when out, so did my money. It was so aggravating. I have never had a issue with Dialpad where my phone has gone completely out

Incentivized

• The callback feature has saved clients a lot of hold time
• The voicemail system has allowed cases to be handled properly by client's being able to leave a message for the proper agent
• The Ai transcript feature has helped dozens of agents, as well as the company, avoid a lot of hassle, time, and lost money due to verifying conversations and information that normally would be much harder to confirm without it

Incentivized

• Improved CSAT scores
• Agents are happy to use the software without any roadblocks remotely
• Successful outreach of voice broadcast marketing campaigns
• Much more organized customer query ticketing
• Virtual assistant helps a lot in ticketing late-night customer calls