Dell Avamar vs. Quest Rapid Recovery

It's well suited when you are looking for something to keep your on-premise environment safe and you don't want to spend a lot of time doing the setup. It's easy to scale and a very reliable solution. I think it is not a really nice solution in terms of pricing, so the challenge here is to check if the value [is] worth it.

Incentivized

I belive AppAssure is now part of the Dell protection Suite. We have a very messy backup process where we run several backup products: one product for virtual, one for physical, Appassure for special backup needs. If you are looking at AppAssure, ask yourself if you're willing to use the entire backup suite from Dell. I feel one of the key things for backup is a single pane of glass. Can you manage a majority of your backup needs and processes from this one product

Incentivized

• New and improved interface no longer requires separate program to run on a management server.
• The avamar interacts with the data domain device to allow for cloud storage.
• The Avamar AVE footprint is much easier to install and use, given the new GUI.

Incentivized

• Backup email reporting is good.
• Deduplication makes backing up larger jobs much more manageable.
• Restoring files is fairly simple and quick.

Incentivized

• The technology is stagnant. It's had the same basic interface and feature set over all of the years we used it.
• A clunky java based management GUI.
• It only supports RedHat for the management console under Linux.
• Meta-data continues to grow even when backup sets do not cause nodes to fill, requiring professional services to clean it up.
• Fork-lift upgrades.
• It requires a lot of care and feeding with a lot of time on the phone with support.

Incentivized

• We have many repository corruptions and have to blow our backups away. I would not recommend using this if you are keeping a long retention.
• We upgraded the agent and it created a new base image. Duplicate base images are eating up into our repository space.
• I would like to see the repositories go away and use the type that was introduced for replay.

Incentivized

I have been using the product for over five years. This has performed so well that with the current system reaching its End-of-Life with EMC next year, I have proposed replacing it with the latest version of the product. Now that it integrates with Data Domain, the cost has been greatly reduced. Instead of the need to purchase many nodes, one Data Domain can replace them creating a significant cost savings.

Incentivized

The system overall is easy to monitor and see your backup/restore status. The user interface could use updating as it relies on Java and any updates to Java cause the interface to stop working need to be reinstalled

Incentivized

Support is very convincing, always eager to solve issues from the root rather than workaround, don't hesitate to take webex, describe the issues to the core and recommend configuration to avoid further issues. We can ask few questions other than the main issue. They don't hesitate to answer.

Incentivized

In the very few instances we've needed support they have been quick, friendly, knowledgeable, and dedicated to servicing our needs. That has only improved since AppAssure was bought out by Quest.

Incentivized

Our initial installation really was not optimum. With the help from Dell Profession Services we were able to get our implementation sized correctly and better understand how to get better deduplication results

Incentivized

Unfortunately, Avamar has stayed behind solutions like Solarwinds Backup and Datto in many different things, like the management of the applications being only desktop, the old fashion interfaces and configurations and specially the fact that it doesn't work as a business continuity tool, which makes it mostly and out-dated application when you compare it with how the market is evolving.

Incentivized

Price, features, and ease of use made AppAssure an easy decision for us.

Incentivized

• Absolute Zero ROI
• This appliance does not work in its current state and to update we need to wait 2-3 months
• Can't wait to get rid of it and replace it with something else. (not even sure if we will be able to get it running before that)
• [I think] this is one of the worst mistakes we made

Incentivized

• Because the backup software is so scalable for a Managed Service Provider, it has made managing backups for our clients daily very easy and low effort, thus increasing our revenue.
• The software runs on a wide range of hardware which has made repurposing older equipment a very effective way of deploying it to our clients cheaply.
• We have used the backup software for approximately 8-10 years, however the software does not seem to be getting heavily developed which means in comparison to other vendors it is going to quickly become obsolete.