DCDial vs. Eleveo

This software is very useful to all companies that want to increase their sales through customer service or call centers for their sales. It has worked very well for us, being able to solve minor failures, it is one of the best-priced software, compared to everything it offers.

Incentivized

Zoom management suite is well suited for companies that have enforced call center optimization software previously. Coming from other software, Zoom makes the transition very smooth. But, if a call center software has never been used in a workplace, I feel like this isn't the place to start. There is a pretty steep learning curve.

Incentivized

• I like that you can record the call you have with your customers, this way, we can, later on, review it and know the mistakes and successes we had.
• It also allows call routing, so we can channel the different calls to different agents, depending on the customer and their requirements.
• It allows us to integrate to the system, our CRM in use, to have in the same software all the management of activities and tasks. In addition, it has its own API integration to integrate much other software.

Incentivized

• Screen share software from other programs for others.
• Volume control where I can share videos without the consequences of breaking audio or bad buffering.
• A great camera where I can show myself and others without any evidence of bad camera or statics.

Incentivized

• I'd update their system design a bit to make it more visually appealing but it doesn't impact my productivity.

• I would like to be able to have a real-time translation tool available for clients who do not speak the same language. This would greatly help direct interaction with the client.

Incentivized

I gave DCDial the 10/10 rating because our team loves DCDial ever since we had our initial demo with Haze and I personally got really impressed by DCDial's functionality.

At the moment there is no reason to use the ZOOM support.

Incentivized

We have evaluated CallFire, CallHub, CloudTalk, and PhoneBurner, but unlike DCDial, none of them offer Click Campaigns that require us to press each phone number manually (non-automated dialing) to dial a specific person and ensure compliance at the same time. As the debt collection agency, we have to make sure we are fully compliant.

ZOOM Quality Management Suite has better stability and is more user-friendly. ZOOM Quality Management Suite has better auditing features when trying to assess the performance of the users. My personal impression is that Zoom Quality Management uses less bandwidth than its competitors thus making it easier to interact with the tools we use on a day-to-day basis.

Incentivized

• Our team managed to eliminate the number of unproductive calls.
• We were able to increase agent connection rates.
• Inbound callers are happy now because they don't have to wait in a queue (decreased customer wait time).

• Through this software the reports generated are clean and easy to understand.
• Amazing data quality management solution.
• Excellent data integration platform.
• Collaboration and easy communication tool.

Incentivized