Datto SaaS Protection vs. IDrive Online Backup and Object Storage e2

In our experience and use of the SaaS service, it met all requirements we had. It worked really well in every single scenario that we used it for. Our company would work exclusively with Microsoft o365 so I can't speak for the Gsuite tooling. The one place I would have liked to see a bit of a facelift would be how it broke out the charge by users.

Incentivized

IDrive really excels at automating the backup process by allowing you the ability to schedule them as desired as well as enable continuous protection in real time so your data stays backed up. It also excels at allowing customization of not just the desired data you want backed up but also where you want the data to be back up too (online, local, or express service) as well as various sources to pull from (computer, mobile, external hard drive, etc). Only scenario where I believe IDrive is not really appropriate is if you are looking for an unlimited storage option since IDrive packages all of have a finite storage limit

Incentivized

• Ease of set up
• Ease of management
• Good reporting

Incentivized

• I'm using it on MAC, the app works very well in the background
• Logging activities is something I really like, because I can check whether the backup was successful or not.
• I really like the option of being able to select external drivers and back up only specific folders or files.
• The application itself is very easy to use, even though it doesn't have a version in my language (pt-br), I had no trouble setting it up and I'm using it without any problems.

Incentivized

• The reporting interface could present more information regarding issues
• When you look at each tenant account, listing the open tickets for that tenant would make it easier to communicate with Datto SaaS support.

Incentivized

• DropBox-protected folders were not initially backed up as IDrive Online Backup and Object Storage e2 did not follow the symbolic links created
• I experienced some UX confusion in adding new folders to backup; it's a different interface than setting up exclusions, and they should follow the same workflow and page buttons
• After a reboot, it appears like a full disk scan is performed which can take quite a long time on a disk which has many files and lots of space

Incentivized

It does everything that it needs to to create an effecitve Three level backup to the cloud of all your important data, its reliable, dependable and peformant in its use cases. It overcomes the need to store offsite physical media such as Tape or disk storage. And its cost and level of reporting can be tailored to fit the use case of your business.

Incentivized

IDrive Online Backup and Object Storage e2 is already an incredibly idea user experience, so it's tough to think of thing. The only area I experienced that could be improved would be streamlining / tutorializing the first time setup for newer users (like me) since there are so many options available. I suppose a 'Pro Mode' where quicker file searching / backup setting up / set management would be great, once I've gotten really used to IDrive Online Backup and Object Storage e2 and want to make changes as quick as using a terminal.

I have not had to use their tech support. I did call once but luckily figured out what to do while I was on hold so I disconnected. If I really needed them it would have been a very long hold time I suppose.

Incentivized

Did not participate in the implementation.

Incentivized

We also use Barracuda Backup to backup Office 365 for some of our clients who also use Barracuda Email security products. Each product is a tool, and it is necessary to understand each client's needs before determining which product is best for them. Having said that, Barracuda Backup and Datto SaaS are the two best products in my opinion.

Incentivized

I was a Backblaze user for 5 years because they had a very cost effective plan for my storage needs. However, they were very poor at backing up external devices quickly, and made it a pain in the butt to keep the backups active due to their 30 days connectivity policy.

Dropbox is a great fit for cloud backup when you need to access the backup files in the cloud frequently.

IDrive is the best solution out there for true backup of devices in case they are damaged or lost.

• The Datto SaaS protection is exactly what we were looking for to enable my clients back up their cloud data (M365, OneDrive, Teams, etc.).
• All Datto options are designed such that minimum daily engagement with the product is necessary to still be able to easily pick up and leave, as is the case with this one.
• In addition to its ease of use and low cost relative to its high value, we appreciate how affordable it is for us as well as our clients. I highly recommend it.

Incentivized

• For individual users such as my case, the savings with the Personal plan are important compared to alternatives like ElephantDrive. For 5TB ElephantDrive costs $600/yr in the comparable Family plan, whereas IDrive Online Backup and Object Storage e2 costs only $99.50/yr.

Incentivized