Datto SaaS Protection vs. Druva Security Cloud

In our experience and use of the SaaS service, it met all requirements we had. It worked really well in every single scenario that we used it for. Our company would work exclusively with Microsoft o365 so I can't speak for the Gsuite tooling. The one place I would have liked to see a bit of a facelift would be how it broke out the charge by users.

Incentivized

We are a cloud-only shop, so Druva Data Resiliency Cloud is a natural fit. We do not have a large Azure VM presence, so I do not know how well they play in that space. If you are not cloud-focused, I am not sure that Druva Data Resiliency Cloud's strengths will be easily seen. However, in the cloud they are tough to beat.

Incentivized

• Ease of set up
• Ease of management
• Good reporting

Incentivized

• We like the option of downloading backed up files both individually and as a group.
• The ransomware protection is a security feature that puts our minds at ease when it comes to the safety of our data.
• The Customer Success team does frequent reach outs and technical health checks.

• The reporting interface could present more information regarding issues
• When you look at each tenant account, listing the open tickets for that tenant would make it easier to communicate with Datto SaaS support.

Incentivized

• Advanced Ransomware Recovery doesn't work for all Druva offerings, that would be a great feature to have.
• The archiving feature could also offer more price flexibility.
• Seating up the initial configurations can be a little tedious due to the length of the documentation involved.

This is the second company I've brought to Druva. Just today, I was tasked with recovering a file from a user that last saw it 6 months ago. I was able to restore it in under 5 minutes of getting the request. It's really that easy.

Incentivized

Usability is really high on my list when it comes to software/applications. As with all new technologies, there is a bit of a learning curve, but things are relatively easy to find. Occasionally you have to do a few extra clicks, but for the most part, it's quite user friendly and intuitive. You don't have to go a dozen levels deep to find what you're looking for - or at least the surface level issue.

Incentivized

Like any service, there are scheduled maintenance periods and unscheduled outages, however outages have been very limited and fortunately have not had any impact on our environment.

Incentivized

Page response in the admin center is acceptable- rarely are we waiting for data to load. Backup speeds seem fine, and restore speeds are OK considering it's likely pulling data from cold storage. It often takes 30-60 seconds for the restore to begin transferring files, but speeds are acceptable thereafter

Incentivized

I can't downvote this facet on account of my never having to call upon Druva's Tech Support. Self-help is always my first port of call and the documentation provided by Druva has allowed me to proceed to a point where I can confidently use the system. Even without support, I trust the system implicitly. That said, I'm pretty sure if and when I need it, it'll be awesome.

Incentivized

They are very well knowledgeable. They conducted a two day training session and they explained each and everything.

As an administrator, if I had a user who needed additional training, it was available. As an Administrator, the product was so easy I didn't need it

Incentivized

Implementation from cloud ranger to Druva Data Resiliency Cloud platform was a seamless integration experience to upgrade the policies and license for continual backup/recovery support. This may be one of the best "set it and forget it" apps for backup solutions, that also allow notifications for failures etc...

Incentivized

We also use Barracuda Backup to backup Office 365 for some of our clients who also use Barracuda Email security products. Each product is a tool, and it is necessary to understand each client's needs before determining which product is best for them. Having said that, Barracuda Backup and Datto SaaS are the two best products in my opinion.

Incentivized

We also reviewed Veeam and Rubrik and while all three were good options, Druva Security Cloud won out as our completely cloud hosted solution of choice. Druva Security Cloud seemed to have a better user interface during the POCs. The sales team was proactive and pricing in our experience was better for what we got/needed.

As the product is cloud based within AWS, scaleability is unlimited. The on-premise units of scale are predictable and allow administrators to scale up / down as needed. In my experience, the flexibility around these appliances, allow organisations to vertically or horizontally scale the environment with confidence and ease. Conversely, it is possible to set thresholds to ensure that organisations do not over commit and manage budgets effectively.

• The Datto SaaS protection is exactly what we were looking for to enable my clients back up their cloud data (M365, OneDrive, Teams, etc.).
• All Datto options are designed such that minimum daily engagement with the product is necessary to still be able to easily pick up and leave, as is the case with this one.
• In addition to its ease of use and low cost relative to its high value, we appreciate how affordable it is for us as well as our clients. I highly recommend it.

Incentivized

• More importantly it reduced 60% of our operational overhead and time savings in maintaining the backups.
• This also tremendously reduced the manual failures like deduplicating the backups and there were many cases it saved us 40% of our entire bill by taking point in time backups.
• It saved 1000's of dollars when we used the DR plan and rolled a new infra in less than few minuted with less manpower and less time.