Datto RMM vs. Mortgage Builder Software

It is a great tool for end systems management and monitoring. It has generally served well and can assist inmanaginf the devices for multiple clients / sites as needed. Remote control software leave alot to be desired and can be greatlly improved. Great for creating systems policies and providing basic end systems management.

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Mortgage Builder offers a solid and stable group of products that will allow you to manage your customer pipeline end-to-end, with good support, at a lower price compared to the big boys in this arena. That said, you will have a less polished offering but they are moving in the right direction of updating many of their components.

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Independently Invited by TrustRadius

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• Script jobs are easy to write up and quick to push out.
• It gathers a lot of data regarding the machine.

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Independently Invited by TrustRadius

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• End-to-end loan origination process
• Web-based tools for originators
• Back-end data access for customized reporting

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• The Splashtop streamer in the Remote Tools breaks frequently
• The New UI is feature-rich, but not intuitive to set up. You CAN find a way to show all of the information you need, but you may need to reach out to support to get there

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Their web-based customer portal and customization is somewhat dated
• Their support is solid but seems to be over-burdened and slow at times
• Pricing components seem to be a work in progress

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

In my opinion, Datto RMM fails at almost everything you throw at it.

Both Datto and SolarWinds leave a lot to be desired but from a technological aspect, but SolarWinds products are substantially better. At least when they aren't being hacked. SolarWinds was an intuitive design with some decent features that made management much more seamless and, well profitable. Datto products are nearly impossible to implement out of the box and even after months of customization, their RMM products were terrible.

• It has reduced our support costs significantly
• Allowed us to add great value to our service offering
• Documentation became easier as it allowed us to standardize configurations across multiple sites

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• It has been less expensive than some of the other more well known applications
• They offer a relatively quick turnaround on any customer or user issues that may arise with their support team so that the the process is not significantly delayed
• It allows for a wide variety of loan programs and scenarios to complete loans

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info