DataMotion integrates modern secure information exchange through a variety of APIs, a no-code web component, connectors, and pre-built solutions that enable integration with existing workflows without having to replace systems or develop a new solution from scratch.
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AppRiver from OpenText
Score 4.5 out of 10
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AppRiver from OpenText (formerly from Zix from 2019, which was acquired by OpenText), is a hosted messaging gateway and security platform featuring anti-spam and email encryption / data loss capability.
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Pricing
DataMotion
AppRiver from OpenText
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Pricing Offerings
DataMotion
AppRiver from OpenText
Free Trial
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No
Free/Freemium Version
Yes
No
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
Optional
No setup fee
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Community Pulse
DataMotion
AppRiver from OpenText
Features
DataMotion
AppRiver from OpenText
Secure Email Gateway
Comparison of Secure Email Gateway features of Product A and Product B
The Datamotion Secure Mail plug-in can be installed and used in Outlook while sending mail. In the search category, if you keep SecureMail 500 Admin and hit go, you can see how many admins there are. You can also see how many users there are and the license consumption.
I would highly recommend AppRiver for inbound email filtering. We have been very pleased with the performance and the ease of use. The occasional email does get through, but I have had that happen on any email filtering we have used in the past. Great product and great support as well
It gives us a view of email usage on the network, as well as a view of all email viruses hitting the mail servers. This allows us to quickly identify and respond to any security threats and ensure that their email infrastructure is protected against potential attacks.
Tracking of communications and monitoring of audit transfers.
filtering of email messages and encryption of sensitive customer data.
Ease of management for a MSP. Even though there is no integration w/ PSA tools currently, I don't see this as a negative. The management is multi-tenant and simple to navigate.
Support via chat is fast and very competent. Only downside is they are just available during extended business hours, not 24x7 on the chat.
Reselling Office 365 is very simple and gives us an advantage over our competitors. Includes pre sales support and post sale support.
Encrypted email services act much like others, it works very well and includes and Outlook Plug in to make it obvious you intend to send messaged encrypted.
Email continuity. Email queuing is included, so if your onsite server goes down, mail queues at the spam filter until service is restored. You can step it up w/ their email continuity service which give you access to your mail at the spam filter in cases where your mail server is down for an extended period of time.
The address book interface to add users could be made simpler
The copy and paste feature could be improved
When composing an email the system should automatically search address book to provide less typing of Contact names already existing as a send to the person
We had an issue with bills coming to us instead of going directly to the client that took a little longer to fix than we would have preferred.
It would be nice if the bills included the domain name. When I was receiving my client's bill, it was difficult to tell which domains the bill was for.
We have more testing to do before we decide if we will make a final decision to use the product as we believe we would also implement datamotion for the acquisitions we have planned for this year
I could see DataMotion being used anywhere that needs to send confidential data or information within our outside of the workplace. This platform sends and receives emails securely. Also, the DataMotion support team response time is very helpful/appreciated and they will help you get things up and running quickly. I would definitely recommend [it].
Responses always seem timely and the support seems to be pretty good. We haven't really had any major issues with the software yet, so I that's the reason I gave only an 8. If something more difficult were to pop up, I'd have a little more to say on the support for the product.
AppRiver's live support is above what I expected, and I use it exclusively. I always get a professional, courteous, and knowledgeable tech that is easy to understand within a few minutes of placing a call. If you do have to leave a message they have always promptly returned my call.
For us, the deciding factor was the ease with which DataMotion SecureMail could be deployed and managed. We really needed a type of product that wouldn't place too much pressure on the IT department. We also delighted with the DataMotion SecureMail's effectiveness and how drastically it would cut our spam.
AppRiver takes Microsoft 365 and simplifies the billing, provisioning, and support, to the point that we no longer have to deal with Microsoft directly, are able to simply focus on the product, rather than all the settings, setup, and all the other headaches typically associated with setting up a Microsoft365 Tenant.
We were able to drop our email scanning software that was taking hours to clear the cache of emails daily. The reduction in delays on email scanning improved our efficiency as emails take seconds to minutes to get to where they are going not hours.
Encrypted email service (Cypher-Post) is difficult to use as well as our recipients do not like how difficult it is to use. The stub emails that contain links often get deleted because people are trained not to click on links in emails. This has caused substantial delays in people getting emails from us.
