Datadog vs. Palo Alto Networks WildFire

A one-stop solution for everything you need. Multiple functionalities are tailored to meet specific business needs. Logs are essential for any business, and Datadog manages logs effectively. Rum sessions are something new to me and have given us a new perspective on how to reverse engineer issues that we see for our customers.

Incentivized

Depending on the environment being implemented in I'd recommend it for compliance purposes as well as managing it from a Network Engineer perspective. From my experience, firmware updates, patching and hardware integration have generally been smooth. Truth be told, cloud based firewall and networking compliance are becoming more and more mainstream and WildFire has a solid foundation.

Incentivized

• Create Dashboards as per application, environments, and Custom metrics in one panel.
• Log aggregation, one-stop Application monitoring tools for the whole infrastructure.
• Playbooks, SLA definition, success and error quotas, request visualizations.
• DB monitoring, Serverless stack monitoring.
• Alerting of Production incidents so we can quickly resolve the issues on time.

Incentivized

• Quick definition downloads and updates. Version 7.1 can do one every 5 minutes. Zero day protection within 5 minutes is a huge plus.
• Quick manual or automatic examination of files. Palo Alto's wildfire site supports API uploads or manual uploads that provide more detailed information than a Virustotal, for example.

Incentivized

• Alert windows cause lag in notifications (e.g. if the alert window is X errors in 1 hour, we won't get alerted until the end of the 1 hour range)
• I would appreciate more supportive examples for how to filter and view metrics in the explorer
• I would like a more clear interface for metrics that are missing in a time frame, rather than only showing tags/etc. for metrics that were collected within the currently viewed time frame

Incentivized

• The main pain is that we have to purchase the WildFire Licence separately. I think it should be by default available in Palo Alto Firewall.
• Sometimes it takes much time to analyse the file.
• It provides result after attack is happened.

It works very well and takes care of protecting us from threats new and well-known. It's been a game changer in terms of threat detection & prevention.

Incentivized

Datadog's user interface is quite friendly and easy to navigate. With menus clearly categorized, and ability to bookmark important dashboards, one can easily find what they're looking for. For dashboards, ability to move and resize visualizations and group them, is really helpful to organize dashboards. Automatic suggestions from Datadog for important visualizations based on the metrics and logs would provide another level of ease of use.

Incentivized

It is a great product that has definitely improved our security posture, however it does require quite a bit of training and time spent customizing for the environment. We had several difficulties in deployment but Palo Alto support was able to help us work through the problems that we were not able to figure out on our own.

Incentivized

The support team usually gets it right. We did have a rather complicate issue setting up monitoring on a domain controller. However, they are usually responsive and helpful over chat. The downside would be I don’t think they have any phone support. If that is important to you this might not be a good fit.

Incentivized

PAN support is very good. You can get the reasonable and timely support on any conditions. When the product is already integrated with the PAN firewalls, you can choose the severity levels based on the effect. The customer service/TAC is very helpful, they even have additional recommendations of advises for product usability. Local partners are also assisting the cases and give their expertise.

Incentivized

I selected Datadog because of its features and the wide range of integration support. As I already told it supports more that 600+ integrations which helps and organization to keep everything in a single place and also its AI feature which is reducing the time for root cause analysis. Its custom dashboards features which helps us to visualize the data in a more attractive way.

Incentivized

We tested Fortinet's products before settling on Palo Alto Networks WildFire. Most of our sites were already deployed with Palo Alto Firewalls, which made the decision easy, however we also based that on Palo Alto's superior ratings by other security firms. Fortinet also has a solid product portfolio but Palo Alto Networks WildFire turned out to be the best choice for our organization.

Incentivized

• Saved us (time & money) from developing our own monitoring utilities that would pale in comparison
• Alerts allow us to remedy issues before our customers even know about them
• Tracking resource usage over time allows us to better plan for future needs, before it becomes a pain-point.

Incentivized

• Our ability to report third-party combat infiltration testing is enhanced by other customers' threat signatures.
• The additional high-end security equipment demonstrates strong attention to sensitive data we handle and address IT security vulnerabilities.
• Enhanced network visibility and unknown file analysis assist detect malware that lacks a current signature.

Incentivized