Palo Alto Network’s WildFire is a malware prevention service. It specializes in addressing zero-day threats through dynamic and static analysis, machine learning, and advanced sandbox testing environments.
Depending on the environment being implemented in I'd recommend it for compliance purposes as well as managing it from a Network Engineer perspective. From my experience, firmware updates, patching and hardware integration have generally been smooth. Truth be told, cloud based firewall and networking compliance are becoming more and more mainstream and WildFire has a solid foundation.
Quick definition downloads and updates. Version 7.1 can do one every 5 minutes. Zero day protection within 5 minutes is a huge plus.
Quick manual or automatic examination of files. Palo Alto's wildfire site supports API uploads or manual uploads that provide more detailed information than a Virustotal, for example.
It works very well and takes care of protecting us from threats new and well-known. It's been a game changer in terms of threat detection & prevention.
It is a great product that has definitely improved our security posture, however it does require quite a bit of training and time spent customizing for the environment. We had several difficulties in deployment but Palo Alto support was able to help us work through the problems that we were not able to figure out on our own.
PAN support is very good. You can get the reasonable and timely support on any conditions. When the product is already integrated with the PAN firewalls, you can choose the severity levels based on the effect. The customer service/TAC is very helpful, they even have additional recommendations of advises for product usability. Local partners are also assisting the cases and give their expertise.
We tested Fortinet's products before settling on Palo Alto Networks WildFire. Most of our sites were already deployed with Palo Alto Firewalls, which made the decision easy, however we also based that on Palo Alto's superior ratings by other security firms. Fortinet also has a solid product portfolio but Palo Alto Networks WildFire turned out to be the best choice for our organization.