CyberArk Privileged Access Management vs. OpenText Identity and Access Management

I always recommend CyberArk based on my experiences at several different jobs and industries. It does a great job of helping you create all kinds of use cases and approval flows for accessing and using privileged accounts. It also does a great job securing local admin passwords on servers. End-users of the system are able to quickly and easily start utilizing the more secure method of obtaining credentials in minimal time with minimal overhead/tax on their work time.

Incentivized

Team has been great. However, product needs lots of customization and this requires significant cost outside of licensing model.

• storing password safely
• storing passwords in one central place
• "remembering" a password for a whole team and/or single persons
• securing access to certain passwords by groups or team

Incentivized

• Good personnel/team
• Small company type customer service gives ease of access and sense of urgency

• The initial product cost is a little on the higher side, which might turn off small & medium enterprises.
• As it talks about security, it has a lot of hardware/software requirements for the initial setup, which might make the rollout timeline a little lengthy.
• Product should be easy to customize based on different industry's needs.

Incentivized

• Additional automation capabilities on the platform
• More configuration-driven approach
• Passwordless authentication

Product needs high level of customization to compete with other products in this space.

I've been an engineer and architect in the Identity space for many years and CyberArk is the #1 tool I've found to help me secure accounts and credentials. I've architected CyberArk and built the implementation from the ground up twice in previous roles and found it here upon my arrival at my current job. I wouldn't want to have to live without it as it helps me sleep at night

Incentivized

• Dedicated customer success manager and deployment manager
• 1-800-like 24/7 support
• Very responsive technical team

Manage Engine's Password Management solution can accomplish the same features however, their system is cumbersome and not as user friendly to operate. It is however great for small teams. Pleasant Solutions Password Manager Pro can accomplish some of the same things, but the web browser interface is not user friendly at all

Incentivized

OKTA Oracle Cloud Based Identity Platforms Salesforce IAM We did an open RFP and technology bakeoff for all providers, which including advanced IoT use cases, delegated admin use cases, and multiple password policy (13 independent use cases) in a two-week window. We were looking for configuration vs. customization capabilities inherent in the platforms. OpenText Identity and Access Management (IAM) Platform was the only provider that completed all the uses cases and provided a demo

• A positive impact is passing SOX audits when it comes to privileged account management. Making sure we are compliant with password expiration policies and complexities.

Incentivized

• Improved customer experience through a single identity across multiple business units
• Single bundled pricing model for features like SSO, MFA, directory services, identity event streaming, API usage, service-package-based access
• Reduced identity and access complexity when compared to on-premises based implementations