TrustRadius: an HG Insights company

Cyara Platform vs. SolarWinds VoIP & Network Quality Manager (VNQM)

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Cyara Platform

    Score9 out of 10
    Enterprise companies (1,001+ employees)
    Cyara provides multi-channel testing and monitoring of customer engagement center systems. As customer behavior evolves, frequent changes to customer experience platforms are required to maintain superior customer service and reduce costs. Cyra enables both functional and load testing of systems like IP telephony, IVR applications etc. It also continuously monitors availability and performance of your IVR and contact center systems to let you know in advance of any adjustments that need to be…N/A

    SolarWinds VoIP & Network Quality Manager (VNQM)

    Score8.2 out of 10
    N/ASolarwinds VoIP and Network Quality Manager is a VoIP analytics and monitoring tool.N/A
    Pricing
    Cyara PlatformSolarWinds VoIP & Network Quality Manager (VNQM)
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Cyara PlatformSolarWinds VoIP & Network Quality Manager (VNQM)
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional Details——
    More Pricing Information
    User Ratings
    Cyara PlatformSolarWinds VoIP & Network Quality Manager (VNQM)
    Likelihood to Recommend
    -
    (0 ratings)
    9.0
    (3 ratings)
    Support Rating
    -
    (0 ratings)
    7.0
    (1 ratings)
    User Testimonials
    Cyara PlatformSolarWinds VoIP & Network Quality Manager (VNQM)
    Likelihood to Recommend
    Cyara
    No answers on this topic
    SolarWinds
    It is best suited for managing and monitoring homogenous networks where the design is similar across the board. The most obvious use case is to make sure the correct network quality of service is being maintained to ensure voice call quality in a converged networked. It would be less suited/necessary if the voice and data networks were segmented from each other.
    Incentivized
    Read full review
    Pros
    Cyara
    No answers on this topic
    SolarWinds
    • Quality of service monitoring.
    • IP SLA Analysis.
    Incentivized
    Read full review
    Cons
    Cyara
    No answers on this topic
    SolarWinds
    • The impact on SolarWinds performance itself of configuring a large number of IPSLA operations for monitoring can be difficult to predict. It would be beneficial to have some tools that could warn or predict the results of doing so.
    • Additional background information on the use case for each SLA operation type would be helpful to the user who may not be an expert in the field. The Server and Application Monitor product provides this benefit for application component monitoring.
    • The tool should be engineered to allow repeated SLA node discovery for any and all nodes in the Orion Platform database.
    Incentivized
    Read full review
    Support Rating
    Cyara
    No answers on this topic
    SolarWinds
    Support is satisfactory.
    Incentivized
    Read full review
    Alternatives Considered
    Cyara
    No answers on this topic
    SolarWinds
    Our VOIP system is from Cisco, so they suggested their Packet Tracer to help with managing our quality of service. We found it to be an extremely technical tool much better aligned with diagnosing a detailed issue rather than helping monitor and manage the VOIP traffic as Solarwinds does.
    Incentivized
    Read full review
    Return on Investment
    Cyara
    No answers on this topic
    SolarWinds
    • VNQM has enabled our network engineers to see network quality issues from the end user perspective and thus be more proactive.
    • The call records searching capability is very user friendly and has made it easy for VoIP engineers to troubleshoot call issues from a single pane of glass.
    • We were able to implement SLA monitoring by leveraging an existing feature of our Cisco routers. No additional investment was required.
    Incentivized
    Read full review
    ScreenShots

    Cyara Platform Screenshots

    Screenshot of Cyara Cruncher scales to test thousands of simultaneous connections.Screenshot of The Executive Dashboard in Cyara Pulse gives you real-time insight into performance and trends related to your customer journeys.Screenshot of The CX Model Editor in Cyara Velocity provides a visual environment for documenting your CX.