Cvent Event Management vs. ThunderTix

The breadth of features is such that Cvent Event Management is a strong choice for events of significant scope and complexity, particularly in volume and diversity of programming. The learning curve may be on the steep side for customers with simpler needs, though Cvent Event Management is addressing this by providing more streamlining in their solution suite.

Incentivized

It is the cheapest and easiest to use platform, especially when compared to Ticket Spice and AudienceView. Ticket Spice is full of microtransactions and AudienceView's user interface is decades old and completely inefficient. Thundertix is easy to use and the prices are reasonable for ticket sales and supplemental packages for your account.

Incentivized

• Registration platform can handle nearly any need.
• Event websites are easy to build and support customization.
• Support is available in multiple formats should you run into issues.
• There is a large user community where you can reach out for ideas and help.

Incentivized

• Site is easy to use for both our customers and for us using in the back office
• Platforms are aesthetically pleasing and easy to integrate
• Thundertix rarely, or even never has any glitches. We have significant data relying upon Thundertix, and I am more than satisfied.
• The management and/or ownership at Thundertix is fantastic to work with. They truly care. They have even added specific features that are available to all clients based on some of the needs that we have.

Incentivized

• You have to implement a workaround to use images in your session descriptions.
• They tend to add features by acquiring other platforms, but then don't always cleanly integrate them into Cvent itself, so they always seem sort of ratcheted on.
• The media and document library is pretty basic, so you need to take extra steps to link PDFs and other documents within the registration process if you choose to host the docs on Cvent.

Incentivized

• We pay a premium for the over the phone customer service. Thundertix is at such a good price point it’s worth it to pay the extra for this service. Their online customer service s great, but it can be difficult to get your point across sometimes without talking to someone on the phone.
• Thundertix does not currently have any text message features in place. I hope to see that in the future.
• Thundertix has many features and it can be difficult to utilize all of the features because there are just so many and they aren’t all intuitive.

Incentivized

I enjoy the app and what it has to offer. It makes working in events a lot easier! Before I would have to go to our warehouse and print name badges and write out different names if they needed it. Attendees also did not have access to our breakout sessions. Now, I can adjust names onsite and we can allow attendees to access our sessions before the event begins

Incentivized

We have been with them for over a decade and have no interest in leaving.

Cvent has a lot of functionality, which can be overwhelming to new users who are not too technically savvy. However, Cvent does a great job of providing tools and support for users to learn and troubleshoot. I also appreciate the work and progress that Cvent has been making in Accessibility.

Incentivized

ThunderTix is designed to work where you need it to work regardless of device or platform.

Cvent does go down pretty frequently. And while it often doesn't impact day to day use usually, if it does go down at the wrong time, you may not be able to access very important event information when you need it. Usually outages do not last very long, but it could still be a very bad situation if this happens at the wrong moment

Incentivized

When pulling reports and it can sometimes lag a bit and that can be frustrating when you are trying to get things done on a timeline

Incentivized

The company offers 24/7 customer support, including phone, email, and chat support, to ensure that we can get help when we need it. Additionally, the platform has a comprehensive help center and knowledge base, including user guides, tutorials, and FAQs, which help us troubleshoot issues on our own. Cvent also provides training and support resources, including onboarding assistance, live training sessions, and webinars, which help us get the most out of the platform. Overall, Cvent appears to be committed to providing excellent customer support and resources to its users, which can help ensure a positive user experience and successful events.

Incentivized

They are quick to respond to both calls and email. They also have a robust online set of documentation and tools that offer the possibility of finding your own answer. But, even if you don't use it, ThunderTix never asks the "did you check our online resources" questions. They never complain about emails or calls. They are there to help and do a fantastic job!

Our on-site trainer was very knowledgeable in the product and gave us very important pointers on best practices and how to perform tasks in the simplest manner

Incentivized

It was all self-driven and I had to do a lot of searching around in the community to get answers.

Incentivized

It would have been nice during implementation if we had received more pointers on how to organize our parked report folders, libraries, etc. to avoid the mess we find ourselves in today. If we had known ahead of time the limitations we could have planned better.

Incentivized

It was an easy transition that took less than a month from planning to implementation

Honestly, Cvent Event Management's registration platform is superior. The logic, setup options are far better than what the companies above have to offer. The only downfall is that it is far more expensive, and sometimes isn't needed for the most basic of registration sites.

Incentivized

Our former system morphed into some other company I have not kept up with. They were costly, inattentive and flat out tried to back-charge us thousands of dollars. I really haven't looked back and am ridiculously loyal to ThunderTix

We use Cvent for many different clients and events. It's very easy to customize the experience for the event that you need

Incentivized

• The Cvent suite of events has drastically reduced redundant work throughout our events department allowing us to streamline a lot of the registration/software aspects of our events and allow us to focus on other areas of our events that had previously been placed on the back burner.
• Since Cvent Event Management is so widely use, many of our attendees, exhibitors and speakers are familiar with the platform so they are able to seamlessly operate within it for their needs with little to no learning curve.
• We're able to pull more accurate and customized reports based on specific information we need with each event.
• We able to offer our registrants a more customized experience with their registration and event platforms. This allows us to customize and innovate our events in new ways we previously hadn't been able to.

Incentivized

• Thundertix allows us to retain more profits on the 30K plus tickets we sell each year, Thundertix charges only a small ticketing fee per ticket.

Incentivized